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BEST WESTERN Empire Towers

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BEST WESTERN Empire Towers
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356 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Billings, United States
Reviewed 16 August 2016

The front desk staff working the graveyard shift was so rude it made my whole experience suck. I had been driving all day and was tired and just wanted to get checked in and go to bed. The guy at the desk was rude and argumentative. Make sure you get there early so hopefully you dont have to deal with...

Review collected in partnership with Best Western
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Helpful?
Thank Renee H
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Renee H, As I've stated before, I would like to apologize for your experience at check in. That is not how I expect the front desk to deal with guests and I will be making sure he learns that that is not acceptable. Despite this, we hope to be able to welcome you back on a return visit to...

Newport, United States
Reviewed 11 August 2016

Internet quality / speed poor, could not even get toilet paper in the evening, made a prior request that was approved then ignored, beds are not comfortable, location is good, but hotel is starting to get outdated

Review collected in partnership with Best Western
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Helpful?
Thank Walter C
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Walter C, I am very disappointed to hear that you found our service to be below your standards. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Despite this, I hope to be able to welcome you back on a return visit to Sioux...

Oklahoma City, Oklahoma
Reviewed 11 August 2016

This was a nice, clean place to stay. They had a microwave and mini fridge in the room. They also had a complimentary continental breakfast. The beds were comfortable. There was a sketchy looking little motel across the parking lot (not anything Best Western can do about that). They are located far back from the main road and a little...

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Helpful?
Thank starfighterltd
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear starfighterltd, Thank you for taking the time to review you stay with us. I am so glad to hear that we were able to offer you a refuge from your schedule. Looking forward to welcoming you back soon. Sincerely, Amanda T General Manager

Winnipeg, Canada
Reviewed 30 July 2016

Thanks, and praise for JO in the breakfast room, who goes out of her way to make sure everything is perfect and guests get what they want. Over-all desk staff as well as maintenance/cleaning staff are efficient and friendly, rooms are very clean and basic. Beds are good. Pillows a little too soft. No extra blankets or pillows provided, though...

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Helpful?
Thank wordloom
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear wordloom, Thank you for taking the time to review your stay and for choosing our hotel. I'm glad you enjoyed Jo's hard work, I know she likes talking to everyone and making sure everyone leaves full! If you're traveling to our area again soon, don't hesitate to call us. Sincerely, Amanda T General Manager

Saint Louis, Missouri
Reviewed 28 July 2016

Haven't been to a Best Western for a while but might be staying more often after this stay. Everything was good. There was one bulb missing (not burned out) on the desk light but the remaining light was more than adequate for my use. I did mention it at check out so it could be fixed for the next customer...

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Helpful?
Thank ed-stlouis
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear ed-stlouis, Thank you for your positive comments. I am so glad to hear that you enjoyed for stay with us! Thank you also for letting the front desk staff know about the light situation in your room. Our housekeepers attempt to catch everything a room needs while they are servicing it, but unfortunately some things slip by from time...

Reviewed 25 July 2016 via mobile

Stopped here on way home from the Black Hills. Booked online as we were driving because it was the only hotel to come up on Tripadvisor as available. Upon arriving, desk clerk told us we got the last room they had due to a cancellation. Apparently an air show and a big concert caused all hotels to sell out that...

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Helpful?
Thank Kim C
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Kim C, I am very disappointed to hear that you found our service to be below your standards. I apologize for this bad experience. I hope you give us another chance to made it up to you. Please let me know if you want to discuss this personally. Sincerely, Amanda T General Manager

Pierre
Reviewed 24 July 2016

We stayed at Best Western Empire Towers on our way back to Iowa. The hotel is very neat and clean, quiet and luxurious according to our standards. The refrigerator was just the right size, the in-room coffee was much appreciated and the air conditioning system ran quietly as needed. The pillows were very comfortable.

Review collected in partnership with Best Western
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Helpful?
Thank car0lb541
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear car0lb541, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Amanda T General Manager

Reviewed 24 July 2016

1. Front desk staff lacked politeness and profesionalism 2. Bed linens seemed to be of goodwill quality. There was no freshness in the bed linens. 3. The breakfast room was extremely cramped. The breakfast itself was of poor quality.

Review collected in partnership with Best Western
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Helpful?
Thank 260antanasg
Minneapolis, Minnesota
Reviewed 18 July 2016 via mobile

Good location. Comfy beds. Clean and spacious room. Friendly staff and good breakfast. Easy to find. There is a pool. And located next to shopping area. A good value. Convenient parking. The area seems surrounded by business and other hotels. I wouldn't take a stroll in the eve ring around there.

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Helpful?
Thank Dancersmom5
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Dancersmom5, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Amanda T General Manager

Pierre, United States
Reviewed 17 July 2016

The fresh baked cookies at check in were a nice touch. Clean and well decorated room, AC was on and room comfortable from the get go. Nice breakfast but the bacon and omelets needed to be replenished. Gravy for the biscuits should also be preheated before being put out for consumption. Maybe I am critical due to the fantastic breakfast...

Review collected in partnership with Best Western
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Helpful?
Thank Dave V
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Dave V, Thank you for giving us a perfect rating! I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed you stay. I am sorry, though, that our breakfast was not up to our standards. If there is anything I can do for you in the future, please don't hesitate to call. Sincerely, Amanda...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Empire Towers

Address: 4100 West Shirley Place, Sioux Falls, SD 57106
Region: United States > South Dakota > Sioux Falls
Price Range: RM352 - RM553 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Empire Towers 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Empire Towers Hotel Sioux Falls
Best Western Sioux Falls
Sioux Falls Best Western
Best Western Empire Hotel
Hotel Style:
#1 Family Hotel in Sioux Falls
#5 Romantic Hotel in Sioux Falls
#21 Business Hotel in Sioux Falls
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Empire Towers staff and other travellers.
3 questions
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Pierre
4 months ago
over a year ago
Aberdeen, South Dakota
over a year ago

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Questions? Get answers from BEST WESTERN Empire Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always prefer the king bed standard room. Lots of space for us and a Pak 'n Play.”
 of 5 bubbles MikeBrownSD, 4 Jan 2017 | Read review
“Rooms are quiet and a lot of light for any paper work.”
 of 5 bubbles wicksviolet, 18 Dec 2016 | Read review
“We stayed on the 3rd floor and had no issues whatsoever”
 of 5 bubbles JenGo4, 11 Oct 2016 | Read review
“Motel has easy and convenient elevator access to all floors”
 of 5 bubbles paulmU4660DC, 8 Oct 2016 | Read review
“Stay someplace else!”
 of 5 bubbles xyzsail, 8 Sep 2016 | Read review
5 of 5