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Holiday Inn Express Hotel & Suites

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244 Reviews from our TripAdvisor Community

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Showing 244: English reviews
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Cancun, Mexico
Reviewed 1 week ago

Typically really like the Holiday Inn Express and Suits......however, this one is older, run down, in a run down part of town, and not taken care of. The staff upon checking in was a downer. The other shifts were nice and friendly. The traffic notice is noticible. The breakfast is normal for IHG. The pool area is decent. The weight...

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Helpful?
Thank Drew S
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Drew S, Thank you for taking time out of your day to write a candid review of our hotel. We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you encountered during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service...

Reviewed 1 week ago via mobile

Recently renovated room was nice could have been a little cleaner in bathroom but it was very nice and check in was very simple and quick. I love the new colors and the way the set up of the headboards and entertainment/clothing storage is.

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Helpful?
Thank Kody R
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Kody R, Thank you so much for leaving a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you enjoyed your stay with us. It was a pleasure having you as our guest. We hope to see you soon during your next visit to the area. Sincerely, James H

Rockford, Michigan
Reviewed 2 weeks ago

We spent one night here on our way south. We arrived around 8:30p.m. after 14 hours on the road. It was a Thursday. I desperately wanted to get in bed and watch Scandal. The T.V. in our room was broken. We called the front desk and the clerk came up and attempted to fix it. He said he would call...

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Helpful?
Thank sunshinegang35
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear sunshinegang35, Thank you so much for your candid review of our hotel! We truly appreciate your input. Please accept our sincerest apologies in regards to the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope...

Reviewed 11 March 2017 via mobile

I can't say enough about the front desk staff at this location. They made me feel at home from the time I walked in till the moment I left. The rooms were great, and staff was very accommodating to getting me close to the pool for the kids. I have to say the best part of being in the south...

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Helpful?
Thank Dave Z
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Dave Z, Thank you so much for your wonderful review! We are so pleased that you enjoyed your stay with us and would be more than happy to welcome you back on your way back north. Enjoy your travels and we look forward to welcoming you back! Sincerely, Alicia L. Hotel Staff

Dayton
Reviewed 9 March 2017

This is a typical high quality HI Express. Our room was very nice & spacious & clean. When we exited the highway tho & drove the short distance to the hotel, we had a bit of an uneasy feeling about the area. Before formally checking in we awkwardly asked the front desk clerk about the safety of the area. He...

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Helpful?
Thank J and C W
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear J and C W, Thank you so much for taking time out of your day to leave a review of our hotel. We truly appreciate your input. I am very pleased to read that you found your room to be very nice, spacious and clean. We always strive to go above and beyond the expectations of our guests, so...

Macomb, Michigan
Reviewed 3 March 2017

We stopped here on our way home from Disney. The front desk people were very friendly upon check-in. We were not the only people checking in late that night. The room was clean and everything was new. The only downfall I saw was that it wasn't fully equipped (2 Queen suite was sparse with furniture and I am assuming that...

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Helpful?
Thank mikeandstephtravel
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear mikeandstephtravel, Thank you so much for your positive review of our hotel! We truly appreciate your input. I am pleased that you chose to stay with us on your journey back home. We always strive to go above and beyond the expectations of our guests, so your comments help to keep us on the right track. We hope to...

Waycross
Reviewed 15 January 2017

Let me begin with....I don't want to complain because we're staying here for a pretty important weekend of our lives but Angela, front desk manager, was so atrocious I felt I had little choice! To begin with we got showers this morning and couldn't find the blow dryer. I ask my husband to walk down and please ask for one...

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Helpful?
Thank Lindsay J
Melissa C, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Lindsay J, Thank you for your review. Please accept my sincere apologies for the issues that you encountered during your visit with us. None of the items that you mentioned are indicative of the type of guest experience that we wish to offer. Our property is currently undergoing a complete refresh and remodel, and that includes items such as...

Chesterton, Indiana
Reviewed 8 January 2017

This place is undergoing MAJOR interior changes; so expect a little dust! The front desk is very friendly, the rooms are reasonably clean, breakfast is A-OK, and they do accept pets but only on one floor. Near the airport and the expressway. Excellent car wash next door and gas station nearby offer 'no ethanol' gas, Been stopping here for years...

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Helpful?
Thank Virgil1944
Melissa C, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Virgil1944, Thanks for taking the time to leave feedback pertaining to your stay with us. I am very pleased to see that we met your expectations during your visit. I hope that we have another opportunity soon to offer you another excellent experience the next time your travels bring you to the area! Best Regards, Melissa Coates Guest Relations...

Reviewed 3 January 2017 via mobile

Very good stay. Hotel is remodeled and clean, and for the price you can't get anything better. I'm coming back from a trip in Miami and comparing to the hotel I payed 400 per night this hotel under 100 dollars that I payed is way better. It's cleaner, newer, and beds are more comfortable!

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Helpful?
Thank Jokubas P
Melissa C, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jokubas P, Thanks for taking the time to provide feedback regarding your recent stay at our hotel. I am very pleased to see that we met your expectations despite being in the middle of a major refresh and renovation. We hope to have the opportunity to offer you a better guest experience the next time your travels bring you...

Longmont, Colorado
Reviewed 6 November 2016

We stayed at this property one night on a road trip. Upon arrival there was no one at the front desk. The restroom in the lobby was out of order. The toilet in our room ran continuously and no one was available to replace the failing part. I could go on. In fairness, we were given a $25 discount on...

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Helpful?
Thank jhw80503
Melissa C, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear jhw80503, Thank you for taking the time to provide feedback regarding your recent stay. I would like to offer my apologies that we failed to to meet your expectations during your visit. This location is currently undergoing a major brand renovation. We encourage you to visit after it's complete so that we may offer you a better guest experience....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Region: United States > Tennessee > Chattanooga
Price Range: RM510 - RM823 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travellers.
1 question
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Mosinee, Wisconsin, United States
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the street”
777drews, 12 Apr 2017 | Read review
“A different hotel!!”
LindsayJ157, 14 Jan 2017 | Read review
“We had an upgrade to a jacuzzi room and it was nice!”
marbar17, 27 May 2016 | Read review
“Tip... don't stay here unless you must”
rhetttrimm, 5 May 2016 | Read review
“Second floor room with two queens came with a mini fridge, microwave, and coffee maker.”
190joe, 29 Mar 2016 | Read review
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