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Holiday Inn Express Hotel & Suites

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246 Reviews from our TripAdvisor Community

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Showing 246: English reviews
NC
Reviewed 18 May 2016

I stay at HIE all the time however, this one was dated and it showed. There were alot of problem's with this location. -Mold in the bathroom on the ceiling due to no vent fan. -Mold under the sink on the floor. -The tub gurgled all night long due to ???????? There was no water in it and it still...

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Helpful?
1Thank NcQueenLisa
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear guest, I am very sorry for all the inconveniences you experienced during your stay with us. I would like to thank you for your feedback it is very helpful so we can improve the problems you experienced. We are constantly making changes to improve our hotel and the quality of our customer service. I do hope you return in...

Locust Grove, Georgia
Reviewed 15 May 2016

This is the 3rd year we have stayed at this hotel. We travel with our high school's winter guard group for the annual championships held in Chattanooga each year. We like the friendly staff. We like the location. We like the ease of booking rooms (we normally get 10-15 rooms). They have a nice breakfast bar. They have a nice...

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Helpful?
Thank 4Pearsons
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear 4Pearsons, Thank you so much for your wonderful review! We are so pleased by your continued loyalty to our brand as well as our hotel. We are pleased that you enjoy the friendliness of our staff as well as our overall amenities. We are honored to be your hotel of choice and look forward to welcoming your return! Sincerely,...

Birmingham, Alabama
Reviewed 5 May 2016

First of all the staff was excellent. Unfortunately this isn't enough to warrant a return visit. It is an older property that looks nice from the outside. If the price was better it wouldn't be so bad. When we walked into the room the carpet smelled like feet and was quite nasty. I would not allow my kids to take...

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Helpful?
1Thank rhetttrimm
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear rhetttrimm, Thank you so much for your feedback. I sincerely apologize that you were less than satisfied with your stay. We have noted your concerns and are always looking for ways to continually improve our overall guest satisfaction. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

Columbus, Ohio
Reviewed 29 April 2016

Stayed one night on our way into town. Easy to find, hotel was clean. Area is decent and feels safe - no issues leaving car in the lot or anything. Room was the typical HI Express room with amenities and free breakfast. Comfortable, clean, easy in and out. Perfect for an overnight. Breakfast was good - plenty of choices.

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Helpful?
Thank dplpjp
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Dplpjp, I am very delighted you enjoyed your stay with us and I am definitely glad you liked our amenities and breakfast. Your feedback is very much appreciated and we are always looking to improve to better serve our guests. Thank you so very much and I do hope to see you very soon.

Portland, Maine
Reviewed 23 April 2016 via mobile

While traveling with Grandchildren , we booked this hotel as a stop along the way back to Maine. We had stayed in a Holiday Inn Express on the way to Louisiana and was very happy with it , the free breakfast was perfect grandchildren. When checking in , the front desk kindly upgraded our room to a family suite! Would...

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Helpful?
Thank MJSB
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear MJSB, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

Tickfaw, Louisiana
Reviewed 29 March 2016

Jeff the morning manager was very friendly, attentive, and intuitive. We received fantastic customer service, a clean room, and great food. Our trip was a last-minute adventure due to a family emergency, and even though Jeff had no idea why we were there, he really went the extra mile to help us out in our time of need. The Holiday...

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Helpful?
Thank 190joe
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear 190joe, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

Hartland, Wisconsin, United States
Reviewed 22 March 2016

Just off a busy, busy city street, this hotel is just ok. The bed was comfortable, the view out the window was the roof of the pool enclosure, the place does need to be redone. The halls and carpeting are old and dated. I would probably not stay here again unless there were no other options.

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Helpful?
Thank Paul R
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Paul R, Thank you so much for your review and for sharing your recent experience. I apologize that we did not exceed your expectations however improvements are in the pipeline and I hope that you will give us another opportunity to wow you. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

Alabama
Reviewed 9 March 2016

The staff is extremely courteous and friendly. The breakfast options were great! The rooms need to be upgraded asap. The carpets need to be cleaned. The exhaust and lock in our bathroom did not work. The staff told us that the management plans to sell the property soon so there are no plans to make any updates. The staff gets...

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Helpful?
Thank Saadia A
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Saadia A, Thank you so much for your review and for highlighting the efforts of our wonderful hospitality team. We are actually in the process of renovation so the next time you visit, we will be a brand new property inside and out. We hope that your next review will give us an A+ on all fronts! Thanks so...

Nashville, Tennessee
Reviewed 21 February 2016 via mobile

We saw this from the highway and decided to book a room. The staff was friendly and very attentive to our needs. The hotel was clean and the room was nice. There was a hot breakfast not just a continental breakfast. We were able to relax longer before checkout since we did not have to go out early.

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Helpful?
Thank Yolanda L
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Yolanda L, Thank you so much for choosing the Holiday Inn Express East Ridge and for your wonderful review regarding your stay. We are so pleased that we had the opportunity to be your weekend getaway and hope that we have the opportunity to welcome you back to the Scenic City soon. Sincerely, Alicia L. Social Communications Manager (423)...

Flanders, New Jersey
Reviewed 25 January 2016

Check in was easy. Got to our room, carpets stained bad, then we saw some pets in the hotel and realized we may be in a pet room. Asked the front desk, they said we could switch rooms, we switched next door…Not bad. Noisy animals left alone in hotel, not the hotels fault. Coffee accessible downstairs all day and night....

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Helpful?
Thank Love2TrvlAlissa
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Reviewed by Love2TrvlAlissa, Thank you for your review and for sharing your recent experience. I apologize that you were less than satisfied and have forwarded your concerns to our management team. We know that there are many choices for hotels in the Chattanooga and want to make the necessary changes to provide you with a superior experience. We hope...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Region: United States > Tennessee > Chattanooga
Price Range: RM505 - RM806 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travellers.
1 question
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Mosinee, Wisconsin, United States
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pets allowed ONLY in certain rooms.”
Virgil1944, 27 Apr 2017 | Read review
“Stay away from the street”
777drews, 12 Apr 2017 | Read review
“A different hotel!!”
LindsayJ157, 14 Jan 2017 | Read review
“We had an upgrade to a jacuzzi room and it was nice!”
marbar17, 27 May 2016 | Read review
“Tip... don't stay here unless you must”
rhetttrimm, 5 May 2016 | Read review
5 of 5