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Holiday Inn Express Cleveland Northwest

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GreenLeadersPlatinum level
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Holiday Inn Express Cleveland Northwest
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227 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cleveland Northwest
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Showing 224: English reviews
Tennessee
Reviewed 11 August 2016

In Cleveland, TN and looking for an A+ hotel to stay? Look no further than the Holiday Inn Express! I have had the pleasure of staying here on many occasions, brought family and have suggested and sent friends & clients to stay here also. The rooms are spacious, clean and the beds are like sleeping on clouds! My wife has...

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Helpful?
Thank btrott32
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"A+, Awesome, Spacious, Delicious Breakfast...." Wow we are so thrilled that you had another great visit. We love our repeat customers and really appreciate your wonderful words. Good luck to your daughter and future husband as they start a new life together. WE hope to see all of your friends and family here at our hotel for the wedding.

Mobile
Reviewed 1 August 2016

I like the Holiday Inn Express brand and was pleased with the hotel in Cleveland,TN. Located right off the interstate, the rooms were clean and roomy. The hotel is fairly new and is well kept. Breakfast was the standard HIE fare. I would recommend this property.

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Helpful?
Thank phrunk
Richie H, General Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you so much for staying with us and for your kind words! We are truly honored! I am glad to see your review got posted. Currently, this site has not been posting several of our guests with positive experiences. I hope Tripadvisor will do the right thing and release our positive reviews even though we have stopped advertising with...

Roanoke, Virginia
Reviewed 30 July 2016 via mobile

My husband and I were very disappointed with this Holiday Inn Express! We are gold members and expected the hotel to be the same quality as others we enjoy staying in. However, this hotel was not. We were put into a double bed room on the fourth floor upon opening the door we were sick from the mildew smell. A...

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Helpful?
Thank Gaytha Q
Richie H, General Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for staying with us. We will continue our pursuit of excellence in every area that has achieved award winning ratings (best hotel in the region) each year since opening this location. Please come back and we will do our best to serve you.

Reviewed 22 July 2016

I recently stayed at this property on a work trip. The first room that I was given had a horrible musty odor which prompted me to ask for a different room. The check-in staff quickly got me moved to a different room that didn't smell like mildew and mold. The free breakfast offered was average, but the coffee was horrible!...

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Helpful?
1Thank 805kirad
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for staying with us. We realize that you have many choices in our area. Each property offers a different environment and atmosphere. We do our best to cater to our clientele. We are sorry if we missed the mark with your personal preferences. We wish you the very best in all of your travels.

Austin, Texas
Reviewed 19 July 2016 via mobile

As a "Spire Elite" member of Holiday Inn, I know what's good and what's bad. This hotel is an awesome place to stay. I was just north of here and the HI there was so poor. This place in Cleveland, TN. is really nice. The pool was wonderful to swim in too. Awesome front desk staff. If you'd only seen...

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1Thank Wingnut1751
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you! When our staff hears words like "awesome, wonderful, etc." it is very rewarding to the effort they put into making this an "awesome place to stay." As a Spire Elite you definitely understand and have the travel experience to "know what's good and bad." We are truly honored by your compliments and hope you will return soon.

Nashville, Tennessee
Reviewed 7 July 2016

This hotel is very accessible for families visiting Lee University. It's located just off of I75 in a great location for shopping and dining. The places to dine are just a short drive away, and there's even a Long Horn's Steakhouse in front of the hotel. The staff are very friendly and helpful. The hotel is very clean and the...

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Helpful?
Thank 789kelseya
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for your 5 star review and the wonderful words you posted. Your detail shows your experience as a traveler and we are honored to have hosted you while in our city. Please come back and see us very soon. God bless you, yours and God bless America.

Fabriano, Italy
Reviewed 24 June 2016 via mobile

My visit was required by business reason I didn't prefer this hotel The absence of wood on floor The poor level of cleaning in the room The breakfast only American style Push me to consider it into average And not into upper level

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Thank Paolo C
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for your stay and review. You are correct, we did a huge upgrade and used decorative tile rather than wood floors. Our breakfast is American style loaded with Biscuits, Gravy, Sausage or Bacon, Pancakes, Eggs, etc. We offer the finest in Southern Hospitality and have won the "Best Hotel" in the market among 22 hotels for the past...

Morristown, Tennessee
Reviewed 22 June 2016

Ok....we have stayed here several times in the past few years. and this time was the most disappointing. I believe in giving honest feedback so that you know what you are truly getting and let me be the first one to say that I like a clean and well kept place to lay my head. Having said that....the hotel is...

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Helpful?
1Thank love2travel55217
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for staying with us. We appreciate the opportunity to serve you. As you mentioned, we are thankful that our property is "modern" and thank you for mentioning our "friendly staff." We certainly intend to serve and please our guests. The carpet is an ongoing daily cleaning process as you can imagine. I assure you that the carpet and...

Chattanooga, Tennessee
Reviewed 19 June 2016

There were 22 of us and we loved every second of it! The decor was out of this world. The staff left no stone un-turned. We felt welcomed from the time we walked in the hotel. It surrounded by many restaurants and shopping spots and rooms are roomy enough for 4-6 people. The only concern, they was so late in...

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Helpful?
Thank BJloves40
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for your 5 star review and kind words. We enjoyed having your ladies' ministry retreat at our property. WE hope you will continue to come back every year and allow us to serve you. God bless you and your group.

Hamilton, Georgia
Reviewed 13 June 2016

This is a nice place to stay at. This was our second time staying there. The hotel is very updated and very clean. The staff is top notch from the front desk to the house keepers.We went rafting down the Ocoee . It is a short drive to get to the outfitters. It is also a short drive to many...

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Helpful?
Thank Steve S
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

WE are the #1 hotel for River rafting and Mountain tours, hiking, etc. Thank you for choosing our property and we are so thrilled that you had such a great visit with us. WE hope you will come back soon and allow us to provide the BEST service in this market. Be safe in all your travels.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Cleveland Northwest

Address: 4355 Holiday Inn Express Way, GPS devices -4355 Ellis Circle, Cleveland, TN 37312
Region: United States > Tennessee > Cleveland
Price Range: RM491 - RM892 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
Number of rooms: 88
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Hotel Style:
#1 Green Hotel in Cleveland
#2 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cleveland Northwest staff and other travellers.
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Questions? Get answers from Holiday Inn Express Cleveland Northwest staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are away from the highway and quieter”
 of 5 bubbles reviewsbychris2016, 25 Oct 2016 | Read review
“Suites are exceptional”
 of 5 bubbles Izzyondaroadagain, 15 Oct 2016 | Read review
“I was on ground floor and the room was very quiet”
 of 5 bubbles michellehA1233HB, 18 Sep 2016 | Read review
“I prefer the higher floor and back side of hotel. Less noise and away from the front parking lot.”
 of 5 bubbles brwneyegrl37, 17 Aug 2016 | Read review
“The rooms on the right side of the hotel appear larger because how the microwave/fridge is placed. It appears 2x larger”
 of 5 bubbles BJloves40, 18 Jun 2016 | Read review
5 of 5