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Douglas Inn & Suites

PricelineUS$70*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$75*
US$70*
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US$75*
US$75*
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Douglas Inn & Suites
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138 Reviews from our TripAdvisor Community

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Showing 137: English reviews
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Jacksonville, Florida
Reviewed 2 days ago NEW

Desk clerk very difficult to understand. On this trip, I was on company business. Company is federal agency. At check-in, clerk insisted on charging tax, even though my VISA card had tax exempt number and despite that I had presented a completed tax exempt form. He finally reversed the tax charge. Three days later, at check out, he again billed...

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Helpful?
Thank fj0yner
Largo, Florida
Reviewed 4 days ago NEWvia mobile

We were laying in bed when we saw a bug crawling on the pillow. Turned the light on and it was a bed bug! We looked on the edges on the sheets and found many more, along with their poop and exoskeletons. The receptionist gave us a new room and that one had them too! We ended up leaving the...

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Helpful?
Thank mattpoyntermusic
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Dear mattpoyntermusic, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bed bugs were found and also the room was rented out, with no further complaints. I want to assure you that we are thoroughly investigating this claim and that although we...

Des Moines, IA
Reviewed 1 week ago

We decided to stay here because of the price, location and pictures. We weren't very happy. It's an old hotel that has been "updated" but a lot of corners were cut in our room. Can't speak for all... There are exposed black screws around all of the white door frames going into the room. The small bathroom vanity area had...

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Helpful?
Thank deegeegirl
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Dear deegeegirl, Thank you for sharing your rating of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have...

Upper Sandusky, Ohio
Reviewed 1 week ago

Independent hotel but up to par with the big-name hotels. They are reasonably priced and friendly. Breakfast was somewhat basic but the waffles were good. The room was clean, up-to-date and comfortable.

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Helpful?
Thank Troy R
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Dear deegeegirl, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to...

Reviewed 1 week ago

Price was a little more than we like to pay, but a good compromise to get a quality facility for less than $100. We did not take advantage of the Cracker Barrel adjacent to the lodging, but it was a nice feature.

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Helpful?
1Thank Allan C
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Dear Allan C, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

Whitecourt, Canada
Reviewed 2 weeks ago

The staff is friendly, and we had most everything we needed. The location was convenient, and the price was reasonable. Beds are comfortable, and the room was quiet. It's an older inn but they've done some nice renovations.

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Helpful?
Thank maro772016
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you very much for your feedback. We want to also thanks you for your great review of our establishment. Please visit us again in the future.

Pelham
Reviewed 4 weeks ago via mobile

I was not expecting much from this hotel because the price was so low but boy, was I wrong. The room was HUGE. Everything was very clean and the staff was very helpful and friendly. Will stay here again when we come back to this area next year.

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Helpful?
Thank Lee K
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

We really want to thank you for the awesome review. We strive to make your experience the best that it can be and hope that you stay with us again soon.

Orlando, Florida
Reviewed 4 weeks ago

Great service and accommodations but I didn't like the public/open wifi that they said was a secure site. Entering their supposed password did nothing to indicate that it was a secure site. Not a good thing. I informed the desk and Manager but both seem to poo poo the idea that it was not secure and "we never have had...

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Helpful?
Thank TONYMLT
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Hi Tony Thank you for the feedback and we are looking into the WIFI security settings just to make sure that our WIFI is secure. We appreciate your feedback and always want to protect out guests from any and all unwanted intruders and in all capacities. Please come stay with us again.

Reviewed 4 weeks ago via mobile

The staff was wonderful! The hotel was very clean and nice! The breakfast bar was good and everyone was very helpful! We would go back and stay again. Also right next door was Cracker Barrel for supper. :)

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Helpful?
Thank Ginger S
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Ginger We thank you so much for your review. We are glad that you liked the cleanliness of our establishment and the breakfast options. Please come stay with again soon.

Antioch
Reviewed 4 April 2017

I stayed in this hotel while volunteering with Remote Area Medical organization to provide free dental vision and medical coverage to residents of Cleveland, TN. I was greeted immediately upon entering the premises by a smiling front desk person who thanked me for coming to help everyone. The room was clean and bed comfortable. Bathroom was small but adequate.There was...

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Helpful?
Thank Yvonne E
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Yvonne Thank you so much for your positive review. We are glad that you came and stayed with us. What's more important is what you were here for, to help our community. We sincerely appreciate your service to people in need and the work that you do.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
It Is With Great Pleasure That I Extend To You A Heartfelt Welcome To The New Douglas Inn & Suites. Being a fellow traveler staying at various motels, hotels and inns, I saw a need for a new place to stay that offers the comforts of home combined with affordability. Long hours and hard work have gone into the planning of this new facility to bring you superb accommodations and personal service - insuring you a pleasant and relaxing stay. Whether you're on business, pleasure or visiting family and friends, I'm confident our amenities will surpass your expectations. Thank you for choosing Douglas Inn & Suites. May you have a wonderful stay at Douglas Inn & Suites Cleveland, Tennessee.We are now offering Weekly Rates. Please call for pricing. ... more   less 

Additional Information about Douglas Inn & Suites

Address: 2600 Westside Dr NW, Cleveland, TN 37312-3605
Region: United States > Tennessee > Cleveland
Price Range: RM342 - RM376 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Douglas Inn & Suites 2*
Number of rooms: 40
Reservation Options:
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Also Known As:
Douglas Inn And Suites
Douglas Hotel Cleveland
Hotel Style:
#4 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Douglas Inn & Suites staff and other travellers.
5 questions
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Roanoke, Virginia
over a year ago
Jonesborough, Tennessee
over a year ago
Oak Ridge, TN
over a year ago

See all questions (5)

Questions? Get answers from Douglas Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To choose a good room, go elsewhere”
fj0yner, 27 May 2017 | Read review
“Many rooms, you can park outside your room”
153allanc, 17 May 2017 | Read review
“check for a SECURE WIFI before accessing any of your important sites.....”
TONYMLT, 27 Apr 2017 | Read review
“Cracker Barrel is right next door!!!”
yvonnee962, 3 Apr 2017 | Read review
“Second floor rooms have interior doors that have direct access to all amenities.”
Schweitzers, 2 Oct 2016 | Read review
5 of 5
Priceline
US$70* /night
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TravelocityUS$75
Orbitz.comUS$75
Expedia.comUS$75
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*Disclaimer
Prices are for 1 room, 2 adults
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