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Holiday Inn Express & Suites

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123 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Chicago
Reviewed 17 April 2016

Every detail was flawless! The service, the staff were absolutely perfect! Melissa at the front desk made me feel like I was a guest in her own home. She even suggested a place for use to shop for a hot tub! Then, the manager gave her a map of that store for us to use! See what I mean? The...

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Helpful?
1Thank Chicago76
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to write a review. We appreciate that you choose to stay with us and all the nice comments. It is always nice to know we have met our guests expectations. Come again soon.

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 21 March 2016 via mobile

Amazing customer service, loved everyone that we came across. The staff here made this visit more comfortable with their attention to detail and their friendliness. All of the staff greeted us and always asked if we needed anything. New Lobby and breakfast are nicely done. Sweet shop was a nice touch and easy to buy anything basic we needed. The...

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1Thank A TripAdvisor Member
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thanks for taking the time to write a review. We appreciate that you choose to stay with us and all the nice comments. We hope to see you again soon.

Crossville, Tennessee
Reviewed 19 March 2016

We always stay at a Holiday Inn Express, or Comfort Inn as we have been pleased with the two chains for the comfort, convenience and cost. However, this stay was quite surprising. No Fridge? No Microwave? No mention when we booked the room. Feels like the place has been dumbed down and the customers would be too dumb to notice....

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Helpful?
1Thank Rebecca726
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to write a review. I do apologize that you were not make aware you had reserved a standard room without fridge and microwave. Only our suites have those at this time. Our rooms are up for renovation once that happens all our rooms will have them. Thank you for your comments we appreciate your...

Reviewed 17 March 2016

No refrigerator in room unfortunately. Nice fitness center, but cable functionalities didn't work on all machines. Front desk was helpful. Finally, fancy folding of towels and toilet paper are non-existant. I really don't care for the folded TP, does anyone? Quiet enough for rest from the road.

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Helpful?
Thank Daniel H
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to write a review. We appreciate that you choose to stay with us and your comments. I apologize that the cable didn't work on all the machines. We hope to see you again soon.

Reviewed 28 January 2016 via mobile

Great service. Wanted a refrigerator in my room so called down to front desk and had a new room in five minutes. Comfortable bed with no noise outside. Reasonable rates and quick breakfast available. Restaurants in walking distance including a Mexican restaurant with cold beverages

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1Thank Andy P
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to write a review. We appreciate that you choose to stay with us and all the nice comments. Come again soon.

Michigan
Reviewed 10 January 2016

This hotel is a good example of what a traveler should expect coming in the front door; being greeted professionally, helpful & friendly. We had a great room (suite) on 1st floor. Room was large, well furnished, clean, newer furniture, great bed & large kitchen & counter area. Yes the water pressure was very good!! The pool was clean &...

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Helpful?
2Thank Herschel M
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to review our property. It is always nice to know we have met our guests expectations. We hope to see you again soon.

Chicago, Illinois
Reviewed 6 September 2015 via mobile

The beds were wonderful and the staff was very friendly. I have a rambunctious toddler and he was excited to swim in the pool but the water was way too cold to actually swim. I found a spider in the shower when we arrived and that is really my only complaint.

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1Thank Mymyskinnylove
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to review our property. We appreciate that you choose to stay with us. I do apologize the pool was too cool for your toddler to enjoy swimming. We hope to see you again soon.

Newcastle Upon Tyne
Reviewed 23 August 2015

Stayed one night mid-August 2015 en route from Asheville NC to Nashville Tn. Located right on the Interstate so easy to find. Typical average hotel, though clean and room comfortable enough, breakfast good. Wouldn't stay for more than a couple of nights but it does the business for what it is.

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1Thank AJM100
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for reviewing our property and choosing to stay with us. We appreciate your comments.

Petersburg, Tennessee
Reviewed 21 August 2015

We had intended to take an anniversary getaway in Crossville, but had not stayed there in a while. Having had good experiences with Holiday Inn Express in other areas in the past, we chose this motel. The staff was courteous and friendly. The location was great. But the mattresses were mediocre. My husband, having several back issues, is unable to...

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Helpful?
1Thank Franne B
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to review our property. I do apologize that our mattress was too hard and that your husband couldn't get comfortable. We hope to have the opportunity to serve you again.

McKinney, Texas
Reviewed 10 August 2015 via mobile

On a recent trip to middle Tennessee we decided to stay at this hotel. It is very convenient to I-40 and close to restaurants, shops and winery. The hotel room was good and clean. The staff was extremely friendly as one would expect from a location in the south.

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1Thank DDay1959
1975red04, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to review our property. It is always nice to know we have met our guests expectations. We appreciate your comments and that you choose to stay with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Crossville, TN is conveniently located to the central business district, championship golf courses, shopping, and entertainment. Whether you are visiting Crossville on business to see one of the many companies such as Delbar or Flowers Bakery or whether you are here playing golf at one of the 11 courses, such as Deer Creek or Bear Trace, or enjoying one the theatrical productions at the world renowned Cumberland Playhouse you will find the Holiday Inn Express Hotel & Suites will meet you lodging needs. The hotel offers the Express Start Breakfast Bar, free High Speed Wireless Internet, Heated Indoor Pool, Exercise Room, Whirl Pool, Meeting Facilities, and Outstanding Customer Service. The hotel is comprised of 67 spacious guest rooms of which several are suites that offer a separate sitting area, and a wet bar with microwave and refrigerator. Visit Crossville, TN and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express & Suites

Address: 560 Peavine Road, Crossville, TN 38571
Region: United States > Tennessee > Crossville
Price Range: RM522 - RM678 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Crossville
Holiday Inn Crossville
Holiday Inn Express Crossville
Crossville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites staff and other travellers.
2 questions
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4 months ago
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get 3rd floor, odd numbered room looking out the back of the hotel and not the front.”
 of 5 bubbles X-NYr, 17 Aug 2016 | Read review
“"it is nice and quite location"”
 of 5 bubbles c4u_fine, 9 Aug 2016 | Read review
“Suites are bigger with sleeper sofa bed.”
 of 5 bubbles rayfrancis2271, 2 Jul 2016 | Read review
“Try NOT to get a room by the elevator.”
 of 5 bubbles 274tammyp, 21 Jun 2016 | Read review
“I had a ground floor room at the end of the hall. I could enter at a door right there.”
 of 5 bubbles HowardK366, 21 Apr 2016 | Read review
5 of 5