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Franklin Marriott Cool Springs

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443 Reviews from our TripAdvisor Community

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Showing 440: English reviews
Reviewed 2 weeks ago via mobile

This is a nice area. The hotel itself is a very nice and clean. The front desk is very helpful and friendly. Rooms are clean and comfortable..I recommend this place at any time.. The restaurant and convention center is set up well and maintained.

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Helpful?
Thank Lamar M
Reviewed 2 weeks ago via mobile

Marriott rooms are new and clean. The location is only a few minutes from I65. Breakfast is good... can't go wrong with the Buffet. The staff is awesome! Give it a try and you will be pleased. We stayed for 6 nights!

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Thank JJLuvs2Travel
Reviewed 2 weeks ago

The location is superbly located off I-65, just south of Nashville and next to Franklin. There's a lot of shopping and restaurants near the hotel. The hotel and our room was clean. A few disappointments though: no wi-fi in the rooms (unless you pay$9.95/day); no breakfast; no express check-out on your room's TV; and they charge you $3 for the...

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Thank Corey W
North Carolina
Reviewed 4 weeks ago

I really liked the room design. A bit different with a wrap around sofa and a table -- lots of nice space and super comfortable bed. Live music in the lobby was a nice touch. Nice gym. Everything felt clean and fresh. Friendly service. Convenient location for all the offices in Franklin area. Would definitely stay here again.

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Thank EJG4
Park Ridge, Illinois
Reviewed 16 December 2016

Beautiful hotel, well maintained! Lobby was beautiful with their Christmas decorations, loved the snow coming down on the tree! Paid extra for the concierge lounge. What a wonderful place to relax and enjoy their wide selection of food and drinks. Tommy, working in that lounge, you are simply the best!

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Thank sugarplum1st
Montreal, Canada
Reviewed 12 December 2016

Nice hotel. Not missing much as far as onsite service. Well locate, plenty of Franklin restaurants. I have stayed here many times on business. Its a perfect place to have good professional business meeting. Staff knows how to service you and setup what you need. Club Lounge was nice and had a good selection of snacks. Gym was adequate. Personnel...

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Thank MPC9
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

mcassin, Thank you for your continued visits to the Franklin Marriott Cool Springs. I appreciate you sharing your positive feedback and will share this with the team. We look forward to many more visits! Sincerely, Michael S.

Chattanooga, Tennessee
Reviewed 8 December 2016 via mobile

I stayed here for a business trip. I would definitely stay here again. Great location for shopping and visiting historic downtown Franklin. Traffic can be heavy at times but it did not delay us. The food at the hotel was very good! I had breakfast and lunch here. The wait staff could not have been more accommodating. Rooms were well...

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Thank SUSAN T
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

SUSAN T, Thank you for posting your review of the Franklin Marriott Cool Springs. Franklin is a great town and we are happy that you enjoyed your time here. We appreciate the positive comments, especially regarding the team members. It is rewarding for them to know they are doing a great job. We look forward to your next visit. Sincerely,...

Centreville, Virginia
Reviewed 7 December 2016

Super clean and comfortable. Close to everything. I would definitely stay again. A few cons...... There is no complimentary breakfast, or managers reception. BUT.... the price for the room was good regardless.

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Thank glenn g
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

glenn g, I appreciate you taking time to review the Franklin Marriott Cool Springs. We are happy that you enjoyed your visit and look forward to your next. Sincerely, Michael S.

United States
Reviewed 28 November 2016

We visit the Cool Springs area every year - sometimes twice a year - which we did this year. We have stayed at the Marriott just about every visit. When we visited this hotel earlier this year, we liked the new modern decor/latest remodel that was done throughout the hotel. During our recent Thanksgiving stay, we were surprised at our...

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Thank HenryBug
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

HenryBug, Thank you for taking time to share your feedback regarding your recent stay at the Franklin Marriott Cool Springs. I am disappointed to read that our guestrooms did not meet your expectation. I would like to get more specific details from you so that I can address the concerns. Would you mind reaching out to me at 615-261-6100? Sincerely,...

Michigan
Reviewed 27 November 2016

Actually a very nice modern property , very well laid out rooms , but on the smallish side . But then trip over themselves on some idiotic stuff . example = I check in & pay in full , in cash for my stay . Then they proceed to argue with me for 5 minutes about = giving a CC...

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Thank gman56
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

gman56, Thank you for sharing your feedback on this site. As this review is posted on the Franklin Marriott Cool Springs site, it appears the details (front desk agent name, limited housekeeping staff/service) relate to another hotel. Is this perhaps another Marriott property in the area? Clarification would be appreciated and I can be reached at 615-261-6100. Sincerely, Michael S

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: RM872 - RM1,402 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“off street room”
 of 5 bubbles gman56, 27 Nov 2016 | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, 20 Oct 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, 17 Oct 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, 24 Sep 2016 | Read review
“Corner rooms. Higher floors.”
 of 5 bubbles kk4travel, 2 Sep 2016 | Read review
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