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Franklin Marriott Cool Springs

Marriott HotelsUS$194*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Franklin Marriott Cool Springs
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477 Reviews from our TripAdvisor Community

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Showing 474: English reviews
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Atlanta, Georgia
Reviewed 1 week ago

The rooms are newly refurbished and very nice, comfortable, and clean. The outdoor areas are very nice, with fire pits and grassy areas. I noticed that the hotel was pet friendly which is always a plus. The staff was very friendly and helpful, and great about following up on things. The food through the restaurant was excellent.

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Helpful?
Thank HalfMarathonTravel
Monroe, New York
Reviewed 1 week ago

great location- near the major highways, shopping and restaurants. room was clean but it was clear that the hotel was being renovated/updated, with spackle still on the bathroom wall of our room. buffet breakfast was worth the $15 each cost- the waiter was very accommodating.

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Helpful?
Thank Joe M
Scarsdale, New York
Reviewed 1 week ago

I was given 3 hotel options in the area for an overnight stay for a seminar I'd attended. So thankful that I chose this hotel! From the moment I stepped into the hotel, smiling Front Desk staff greeted me. Check-in was a breeze, and my room was upgraded to the Concierge Floor (Silver member) (only complaint was that I wasn't...

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Thank MMSilverman
Reviewed 3 weeks ago via mobile

I stayed here last weekend with a friend. The hotel is in a great location. The staff was friendly. Had a drink at the hotel bar and the server was good. We didn't eat breakfast here so I can't comment on that. Rooms were clean and beds were really comfortable. I would definitely stay here again!

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Thank Kharaktor
Rogersville, Tennessee
Reviewed 3 weeks ago

Stayed at the Marriott Cool Springs in Franklin, Tennessee, overnight for a business conference. The room was clean and well stocked, nothing fancy, but had a nice comfy bed and nice towels, etc. The staff could not do enough for us; they were great. I stayed there last year and everything was equally clean and we were well taken care...

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Helpful?
Thank MomToMadison
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

MomToMadison, Thank you so much for sharing your feedback, especially the positive comments regarding the staff. I also appreciate you providing details regarding your phones. I apologize that this has impacted you and your husband. Our phone system is a local system, isolated to this hotel only (not a global system). We absolutely do not sell, or provide phone numbers...

Knoxville, Tennessee
Reviewed 4 weeks ago via mobile

I stayed here while at a conference. The hotel and my room where very nice and updated. The staff was friendly and helpful. Lots of restaurants and shopping nearby. Easy drive to downtown Nashville. I would stay here again.

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Thank jwmerrell
Tennessee, USA
Reviewed 24 April 2017

My wife was treated poorly by the front desk. My wife asked to have the room vacuumed. It never happened. My wife asked for decaf coffee for the in-room coffee pot. It never came. The room doesn't have enough outlets for electronics. Room service food was poor. On the plus side the wait staff for the event was delightful.

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Helpful?
Thank RobTennessee_USA
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

RobTennessee_USA, Thank you for posting your feedback regarding your recent stay at the Franklin Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues with the housekeeping and room service. I have shared your feedback with...

New York City, New York
Reviewed 19 April 2017

Stayed at the Marriott Cool Springs on a recent business trip and had a good stay. You can tell that the hotel was recently renovated as the lobby looked brand new. Room was comfortable and was very clean as you would expect at a Marriott. Lobby bar was good and featured live music as well which was a nice touch....

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Helpful?
Thank mrees1428
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

mrees1428, We are glad that you were able to experience the live music on your recent stay at the Franklin Marriott. We appreciate you posting your review and are glad you enjoyed the stay. We look forward to your next visit. Sincerely, Michael S.

Nashville, Tennessee
Reviewed 17 April 2017 via mobile

The conference center is big, clean and well organized. The rooms are big and the restrooms are clean. Has a big entrance directly to the center and you can enter from the hotel. Parking is good. However sometimes it is difficult to find a spot. I attended several events there and all were excellent. If you have an event I...

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Helpful?
Thank Ashraf H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Ashraf H, Thank you so much for your recommendation for the Franklin Marriott and Cool Springs Conference Center. Our team is passionate about serving our meeting attendees and will appreciate your positive remarks. Thanks you again. We hope to see you back soon. Sincerely, Michael S.

Indianapolis, Indiana
Reviewed 12 April 2017

You could tell that this hotel was recently renovated- everything was perfection. The light fixtures, furniture and art work were all amazing. We stayed here for one night on our way to Florida. The indoor pool was a really nice and a fun way for our kids to burn off energy. The renovated lobby was a great place to grab...

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Helpful?
Thank Sarah D
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Sarah D, Thank you for posting the positive comments regarding the Franklin Marriott and the recent renovation. We are happy to see you enjoyed your stay, albeit brief. We will work on the air so it is not so cold the next time you visit. Hopefully you can spend more time and enjoy Franklin. Sincerely, Michael S.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: RM791 - RM1,342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I liked the courtyard view. Not sure about the other side.”
HalfMarathonTravel, 16 May 2017 | Read review
“Aski for a room near the elevator....less walking”
dennisr489, 31 Mar 2017 | Read review
“We had a very quiet floor”
Docsun2017, 29 Mar 2017 | Read review
“Just get a king bed”
mikecA3192UU, 16 Mar 2017 | Read review
“Only stayed in a low floor room near elevator. It was not noisy.”
72harrisc, 1 Mar 2017 | Read review
5 of 5
Marriott Hotels
US$194* /night
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Prices are for 1 room, 2 adults
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