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Franklin Marriott Cool Springs

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443 Reviews from our TripAdvisor Community

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Showing 440: English reviews
Sarasota, Florida
Reviewed 4 August 2015

We use to live in the area and are very familiar with the hotels. When we decided to visit friends staying here was an easy choice because of the location. Everything is what you would typically expect from a Marriott.

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Helpful?
1Thank John S
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

John S, Thank you for your positive review. We are happy you were able to enjoy the time with your friends. We hope to have another opportunity to serve you on future visits. Sincerely, Michael

Knoxville, Tennessee
Reviewed 30 July 2015

I stayed in the sixth floor in an accessible king room for a business meeting. First, the staff was wonderful! Everyone was friendly and helpful. The food service was great- both for a room service breakfast and for a lunch at the meeting. The convention center staff was excellent and the facilities outstanding. The room itself, however, wasn't up to...

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Helpful?
Thank Leslie T
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

LeslieT, Thank you for your positive review and recognition of our team. I apologize for the guestroom issues and will insure we address these in our renovation that will begin in August. I hope you have an opportunity to come back and experience the newly renovated product. Sincerely, Michael

Jacksonville, Florida
Reviewed 29 July 2015

Extremely nice and helpful staff. Always willing to accomodate requests. Clean and comfortable Marriott Property Internet service is excellent. The food served is terrific and n0ot just routine but obvilously better than the average. They must have an excellent chef.

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Helpful?
Thank wolfsonla
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

wolfsonla, Thank you for your positive review and recognition of our team. I am glad you enjoyed your stay and we look forward to an opportunity to serve you again in the future. Sincerely, Michael

Nashville, Tennessee
Reviewed 9 July 2015

I recently stayed at the Cool Springs Marriott for several days while attending a work conference. The beds were very comfy, the hotel was clean and modern, and the staff was friendly. It's conveniently located in the Cool Springs area of Franklin so there are lots of restaurants, stores and activities nearby. It's about a 10 minute drive from historic...

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Helpful?
Thank malarkeyjane
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

malarkeyjane, Thank you for your positive review and we are happy to hear you enjoyed your stay with us. Franklin is a great gem. We hope your travels bring you back and we look forward to the opportunity to serve you again. Sincerely, Michael

Chicago
Reviewed 9 July 2015

Came in mid-June and had a great time. It's about 20 mins from downtown Nashville, we ended up taking Uber a few times which can get pricey. Nice walks in pretty neighborhoods, good shopping nearby. No outdoor pool which is a bummer, but otherwise a fine spot.

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Thank Kimbrahay
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Kimbrahay, Thank you for being our guest, we are happy to know that you enjoyed your stay in the franklin area. We hope to host you again soon

Kansas City, Missouri
Reviewed 2 July 2015

We stayed here for our daughter's wedding weekend and it was great! The staff went out of their way to make our visit wonderful! We had visited the hotel last November to set up the arrangements and everything went off like clockwork. It was a busy weekend for the hotel, but they made us feel like we were the most...

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Thank 51pamelar
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

51pamelar, Thank you for your positive feedback. We are happy to hear you, and your guests, had a great wedding weekend. Congratulations to the newly-weds and wishing them a lifetime of happiness. Sincerely, Michael

Hightstown, NJ
Reviewed 1 July 2015

My associate and I stayed here for a conference in the hotel. The staff as very friendly and helpful. The rooms are comfortable and clean. The grounds and building are attractive and well maintained. The food served at the conference and in the bar was very good, but we went into Franklin and Nashville for dinner both nights we were...

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Helpful?
Thank lordstark45
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

lordstark45, Thank you for being our guest. We are happy that you enjoyed your stay and that you were able to enjoy both Franklin and the Nashville area. We hope to host you again soon. Thank you.

Memphis, Tennessee
Reviewed 29 June 2015

The hotel is nicely located in Franklin not far from downtown, and it is easy to hop on I-65 if headed to Nashville. The actual shower is a little small. The daily Wi-Fi fee is high. Also there is no mini fridge in the room. However the bathroom itself is spacious with plenty of counter space and the room is...

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Thank Catie T
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Catie T. Thank you for being our guest. We are beginning a full renovation August 2015, which will address many of the areas you mentioned here including adding a fridge to each room. We hope that you will allow us to host you again should you find yourself in the Franklin area. Thank you.

Dresden, Tennessee
Reviewed 23 June 2015

We stayed here several nights in June. This hotel is in a great location. The hotel and conference rooms were very busy. NOTE: If you're planning to stay at this hotel; it is scheduled for remodeling to begin in August 2015. This hotel is still in very good shape. I think it's in better shape than it was when we...

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Helpful?
Thank blgraves
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

blgraves, Thank you for being our guest, we are so happy to be able to host you a second time. We are very excited for our renovation starting August 1st. We pride ourselves on providing excellent service, and realize we feel short of that in some areas during your stay. We are happy that you were able to enjoy your...

Orange, Virginia
Reviewed 18 June 2015

First time here. Great front desk staff. They were really on top of things. Room was clean, quite with a spotless bathroom and a great bed. Concierge level room also quite nice. Only rub was that I had a box shipped to me via the hotel. I was charged a $5 handling feel. Seemed rather poor taste especially considering I'm...

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Thank 414Bookworm
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

414Bookworm, We are so happy that we have earned the honor of being considered a "great hotel" in your book. We hope that you will allow us to host you again soon. Thank you for being our guest!

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: RM826 - RM1,402 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“off street room”
 of 5 bubbles gman56, 27 Nov 2016 | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, 20 Oct 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, 17 Oct 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, 24 Sep 2016 | Read review
“Corner rooms. Higher floors.”
 of 5 bubbles kk4travel, 2 Sep 2016 | Read review
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