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Franklin Marriott Cool Springs

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435 Reviews from our TripAdvisor Community

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There are newer reviews for Franklin Marriott Cool Springs
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Showing 432: English reviews
Dresden, Tennessee
Level Contributor
164 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 June 2015

We stayed here several nights in June. This hotel is in a great location. The hotel and conference rooms were very busy. NOTE: If you're planning to stay at this hotel; it is scheduled for remodeling to begin in August 2015. This hotel is still in very good shape. I think it's in better shape than it was when we... More 

Helpful?
Thank blgraves
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

blgraves, Thank you for being our guest, we are so happy to be able to host you a second time. We are very excited for our renovation starting August 1st. We pride ourselves on providing excellent service, and realize we feel short of that in some areas during your stay. We are happy that you were able to enjoy your... More 

Orange, Virginia
Level Contributor
368 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 18 June 2015

First time here. Great front desk staff. They were really on top of things. Room was clean, quite with a spotless bathroom and a great bed. Concierge level room also quite nice. Only rub was that I had a box shipped to me via the hotel. I was charged a $5 handling feel. Seemed rather poor taste especially considering I'm... More 

Helpful?
Thank 414Bookworm
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

414Bookworm, We are so happy that we have earned the honor of being considered a "great hotel" in your book. We hope that you will allow us to host you again soon. Thank you for being our guest! More 

Twin Cities
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 June 2015

Reservation worked well. Mobile checking worked perfectly. Room was just as I expected. Everything was clean and quiet. Breakfast was good, one dinner in room was also good. Checkout was smooth. Overall one of the better Marriott properties I have stayed at. It will be even better once they do their renovation in the later half of 2015. What to... More 

Helpful?
Thank Norsketech
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Norsketech, Thank you for being our guest! We are please to know that you enjoyed your stay. We are making adjustments to our wifi speed, upon your next visit you should see a huge improvement. Thank You, we hope to host you again soon. More 

Louisville, Kentucky
Level Contributor
161 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 13 June 2015

Let me start off by saying that I tend to be a "picky" - and (sometimes) frugal - traveler. I was attending a conference at this property and got what was - I'm sure - a special room rate. After some of the earlier, negative reviews, I wasn't overly excited about staying here, but didn't want to travel to/from another... More 

Helpful?
Thank lbklover
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

lbklover, Thank you for your detailed review of our property. We take pride in providing excellent service and are happy to that that your had a "marvelous time." We look forward to sharing our new product with you after our complete renovation. Thank you again, and we look forward to hosting you in the future. More 

Jacksonville, Florida
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 June 2015

Extremely efficient and friendly staff. Concierge lounge is among the best and the attendants are terrific. I did not experience the bar or restaurant but they looked nice.Here we go just saying this to make charachter count. Some of us are writers and some of us are not.

Helpful?
1 Thank lawolfson
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Lawolfson, Thank you for taking the time to let us know about your enjoyable experience. We hope to host you again soon. Thank You. More 

Sevierville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2015

This Was A Mini Vacation For Us Everything From The Staff To The Beds Were Amazing! All The Request I Put In Were Met And Had The Best Sleep Ever! The Beds Are Amazing! We Will Stay Here Again! We Were Located To The Best Shopping, Restaurants & Attractions But Not Right In Heart Of Downtown Nashville.

Helpful?
Thank Romelyn H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Romelyn H, Thank You for taking the time to let others know about your experience. We are happy we were able to make your stay an enjoyable one. We hope to host you again soon! Thank You. More 

Montgomery, Ohio, USA
Level Contributor
66 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 June 2015

Stayed here for a wedding in the area. Some of the online reviews are negative but I knew the bride's family would always want the best for their guests. Yes it needs renovations, which are coming later this summer. But the front desk personnel were so helpful, even stepping out from behind the desk to get my luggage for me.... More 

Helpful?
Thank Gerri H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Gerri H, Thank you for being our guest! We are glad to know that you enjoyed your stay. We hope to share our new product with you after the renovation. Thank you. More 

Watervliet, Michigan
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 June 2015

The property was new and clean. Breakfast was very minimal. This was a family trip and we had only a two foot hanging closet bar. If you need to hang long dresses, suits, dress clothes (wedding) there is no space. The closet is in the kitchen pantry. It has bins like we'd store potatoes & onions. The tiny closet next... More 

Helpful?
Thank Donna D
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Donna D, Thank you for being our guest. We are happy to know that you were able to enjoy your stay. We apologize for the inconveniences during your stay. August of 2015 we will start a full renovation that will address the storage issues that you expressed here. We hope that you will allow us to host you and your... More 

Wauchula, Florida
Level Contributor
96 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 June 2015 via mobile

This is a wonderful facility. I would recommend staying here. It is very nice, food was good and centrally located to many things in the area. If your a rewards member they have a great evening appetizer and drink social that I enjoyed after a long day of meetings.

Helpful?
Thank gshaw5
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

gshaw5, Thank You for being our guest! We are happy to know that you enjoyed your stay. Should your travels bring you back to the Franklin area we hope that you will allow us to host you again. Thank you. More 

Tennessee
Level Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 June 2015 via mobile

Got a great deal from a third-party on this property. The hotel is close to everything yet set apart so it is a nice quiet area. The rooms were very clean and the lobby is beautiful. It was a little warm in the room for us. Don't no with the air conditioner was working properly or not. My only suggestion... More 

Helpful?
Thank tssweety
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

tssweety, Thank you for being our guest. We are so happy that you enjoyed your stay. Thank you for your feedback, it is with your comments that we are able to strive for excellence . Thank you, we hope to host you again soon. More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic full service hotel features 300 guest rooms, Lorraine's restaurant, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd., Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: RM617 - RM1,349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“off street room”
 of 5 bubbles gman56, 27 Nov 2016 | Read review
“Check the bathroom plumbing out before you unpack”
 of 5 bubbles I8061XBdavidw, 20 Oct 2016 | Read review
“Very quiet throughout”
 of 5 bubbles L1871SFjohnr, 17 Oct 2016 | Read review
“If you are in franklin area choose a different hotel”
 of 5 bubbles brc4, 24 Sep 2016 | Read review
“Corner rooms. Higher floors.”
 of 5 bubbles kk4travel, 2 Sep 2016 | Read review
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