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Hyatt Place Nashville/Franklin/Cool Springs

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#10 of 23 Hotels in Franklin
Certificate of Excellence
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Hyatt Place Nashville\/Franklin\/Cool Springs
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407 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Nashville/Franklin/Cool Springs
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Showing 405: English reviews
Philadelphia, Pennsylvania
Reviewed 6 January 2017 via mobile

I hate giving a poor review although I would not be be doing the community service if I did not warn you about this particular Hyatt. Currently, 01.05.2017 this hotel is under renovations. The lobby is completely in disarray, to the point that when I walked in the first time I was convinced I set my GPS to the wrong...

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Helpful?
Thank the_moon_is_smaller
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation. We are excited about the refurbishment and the updates/upgrades it will bring, but also aware of the inconveniences it can cause. We are scheduled to be completed by the first...

Sydney, Australia
Reviewed 5 January 2017 via mobile

This hotel is asking $200++ for an average, though spacious room with a lumpy mattress and tiny shower room. The door just passes the toilet seat upon opening. On top of this, the main problem is they are refurbishing and do not inform their guests prior. Instead, they have left the front desk staff to man the barricades. Had it...

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Helpful?
Thank Mookiandsam
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation. We are excited about the refurbishment and the updates/upgrades it will bring, but also aware of the inconveniences it can cause. I'm very happy to hear that our staff took...

Franklin, United States
Reviewed 3 January 2017

Hotel was under construction during our stay. it is about 20 minutes driving to downtown Nashville. When we arrived at 10:30 PM, we were not able to find the receptionist. The rooms are fine. Breakfast choices were very limited.

Review collected in partnership with Hyatt Hotels
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Thank 425bobg
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was anything less than satisfying. We are excited about our renovation and the updates/upgrades it will bring, but also aware of the inconveniences it can cause (such as our breakfast offering/location, availability of staff, etc.) We are...

Marietta, GA, United States
Reviewed 27 December 2016

Review collected in partnership with Hyatt Hotels
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1Thank J4514ZNdavidn
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Spokane, Washington
Reviewed 22 December 2016

I would not stay there as long as the construction is going on. Noise dirt dust elevators packed with construction crews and material very unprofessional planned Lobby was unreachable from the inside of the hotel and the breakfast was always crowded so that you had to wait for a seat. Plus breakfast was served in a small conference room .......

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Daniel K
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! I'm happy to hear that you found our new rooms nice and clean. I sincerely hope that our renovation wasn't too much of a bother for you during your stay. We are excited about it, but also aware of the inconveniences it can cause. Our breakfast service has...

Cincinnati area, United States
Reviewed 20 December 2016

Review collected in partnership with Hyatt Hotels
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Thank 136geraldt
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Reviewed 16 December 2016

Nice hotel, easy access to interstate and mall. Stayed here before and had a good experience, but it is under construction at this time. We could hear the construction noise in our room and the crew set off the fire alarm while we were there also. Luckily it happened in the afternoon.

Review collected in partnership with Hyatt Hotels
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Thank johnsV3643ZZ
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! I'm glad you find our location convenient. We certainly are close to lots of things! My apologies that our renovation was a nuisance, we are excited about the refurbishment but aware of the inconveniences it can cause. And I'm glad that the fire alarm was in the afternoon...

Mechanicsville, Virginia
Reviewed 21 November 2016

Hotel under construction and this was not revealed when making a reservation. Noisy early morning and late evening. Was informed about this only at checkin with the "gift" of a small chocolate hammer.

Review collected in partnership with Hyatt Hotels
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1Thank 379carolyng
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel. My apologies that our renovation was bothersome. It certainly can get noisy and annoying at times, and I regret any inconvenience it caused you. Hopefully, you'll come back and see us once our refurbishment is complete. We're looking forward to showing off our new digs! Again, my apologies...

Cleveland, United States
Reviewed 16 November 2016

Review collected in partnership with Hyatt Hotels
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Thank V8505SMsheilam
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Culver, United States
Reviewed 13 November 2016

Review collected in partnership with Hyatt Hotels
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Thank dianamU7662LK
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: RM606 - RM1,029 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#7 Romantic Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Nashville/Franklin/Cool Springs staff and other travellers.
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Questions? Get answers from Hyatt Place Nashville/Franklin/Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got a room on the first floor and was so quiet.”
 of 5 bubbles TammyW109, 5 Oct 2016 | Read review
“There are a few lower floor rooms which are convenient and closer to everything.”
 of 5 bubbles Holiday_Maker49022, 22 Sep 2016 | Read review
“Hotel is a 5 story building - higher rooms tend to be more quiet.”
 of 5 bubbles justme011, 23 Aug 2016 | Read review
“Any floor other than the first.”
 of 5 bubbles GreenLakerGA, 13 Jul 2016 | Read review
“Convenient to interstate and local activities but no great views.”
 of 5 bubbles brianrshaw56, 30 Jun 2016 | Read review
5 of 5