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Aloft Nashville - Cool Springs

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Aloft Nashville - Cool Springs
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475 Reviews from our TripAdvisor Community

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Showing 472: English reviews
Reviewed 4 August 2014 via mobile

Loved the Aloft! Everything is unique about this hotel from the Lobby to the pool area to the room. I love the style. The need was comfortable with lots of pillows. Loved the big flatscreen tv on the wall and all the nice room features including a private safe. Having a dispenser in the glass shower full of shampoo/conditioner and...

Thank burnsfamilytravel
Grand Haven, Mi
Reviewed 1 August 2014

I am a single business traveler and spend a lot of days on the road. This hotel intrigued me, a Platinum SPG member, and I have never been to the Aloft brand. I tried it out - and am not that impressed per se. This hotel is boutique and cutting edge in its lobby. There is a "full" service bar,...

Thank factory81
Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear factory81, Thank you for your loyalty to SPG and taking the time to share your honest feedback about your first experience with our brand. We are very sorry you did not like our design and were disturbed by noise during your stay. It’s certainly our goal to make each guest’s stay as comfortable as possible, and we apologize we...

Centerville, Ohio
Reviewed 31 July 2014

First time stay was perfect! I was hesitant at first to stay further south of the city, but it was worth the drive! Located in a nice suburb, the hotel was very close to restaurants and gas stations. The rate was very reasonable so I was unsure of how the quality would be. I was VERY impressed! The modern lobby...

Thank Kerrianne B
Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Kerrianne B, We are thrilled you thoroughly enjoyed your first Aloft experience and liked our modern design in addition to our convenient location. Thank you for sharing your raving review with us, and we look forward to hosting you again in the future. Take care.

Chicago, Illinois, United States
Reviewed 25 July 2014

Stayed at the Aloft in February for a quick overnight work trip and was completely dissatisfied. The air conditioner in my room didn't work at all (and it was a fluke warm night that time of year), and when I called to have someone come take a look they said someone would be there within 10 minutes. I waited, nobody...

2Thank Colleen C
Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Colleen C, Thank you for your review. We take pests of any kind very seriously and take immediate action accordingly. We are sincerely sorry for what you experienced during your recent stay, and rest assured, this was addressed and handled appropriately. Additionally, we apologize for the inconvenience with your air conditioner as the service to fix it does not...

Cold Spring, Kentucky
Reviewed 16 July 2014

Aloft is a pared-down version of a W hotel (Starwood properties) and this particular location is in desperate need of a kick-in-the-pants from corporate. The Good: --I got a nice deal on the room by doing a pre-paid non-refundable rate --The room isn't huge, but is well laid out and has everything you really need --Free wi-fi --Free parking --Free...

1Thank sebuck
Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear sebuck, We are happy you enjoyed our free amenities; however, we are sorry to hear that you were not satisfied with your stay. Cleanliness is very important to us and we sincerely apologize for your experience with your guest rooms. Rest assured, your comments have been shared with housekeeping and properly handled. Again, we are very sorry to disappoint...

West Palm Beach
Reviewed 4 July 2014

I must say I never heard of this hotel but I loved my experience at the a Aloft Cool Springs location so much I'm checking in to staying in other locations. Darius and Patricia provided excellent customer service I would definitely stay here again.

Thank Shana F
Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Shana F, We are thrilled you loved your first Aloft experience and want to continue staying with our many other locations. Providing outstanding service to enhance our guests’ experience is one of our priorities, and we will congratulate Darius and Patricia on their exceptional service. Thank you for sharing your experience with us. All the best.

north carolina
Reviewed 1 July 2014

I usually stay in Hilton brand hotels but none were available while I was in Nashville. I knew going in that breakfast wasn't included and that the decor would be non-traditional. The room itself was comfortable - the bathroom was large and modern with a walk in shower and we had plenty of space for 2 adults and our bags....

Thank job1jersey
Reviewed 1 July 2014

This was my first time ever staying in an ALOFT hotel, I must say I was pleasantly surprised. I wish I had known in advance they accepted pets free of charge. The rooms were nice, we loved the pillows and the window shades that blocked out the sun. My children loved getting to go down and shoot pool, and play...

Carrollton, TX
Reviewed 27 June 2014

After 2 hour flight I arrived tired at the hotel after midnight for my June 26. Paticia was at front desk and confirmed by check out date and that was all. She did not confirm my room type; did not welcome me as a Platinum guest and provided no instructions for the layout of the hotel (where to park, elevators...

Thank CarrolltonTexas
Megan L, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Carrollton Texas, We sincerely apologize for your dissatisfying experience during your stay. Providing excellent service is very important to us, and we are very sorry we did not deliver this standard. It sounds like we have some supplemental training opportunities with our team to ensure this is improved in the future. Again, we are sorry we did not meet...

Farmington Hills, Michigan
Reviewed 21 June 2014 via mobile

I would give this hotel a 4, but they did not have our room when we arrived shortly after 11pm. They had only a king room for us instead of the 2 queens we reserved. First they offered us air mattresses, which we did attempt, but then they called us and stated another king room came available that we could...

Thank roamfamily

105 photos of this hotel

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Management photos: Courtesy of the property manager

All Management Photos (6)
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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Aloft Nashville-Cool Springs is adjacent to Cool Springs Galleria Mall, and within easy access to Interstate 65 and the birthplace of country music. Relax and recharge with the pool, gym or lounge. ... more   less 

Additional Information about Aloft Nashville - Cool Springs

Address: 7109 S Springs Dr, Franklin, TN 37067-1616
Region: United States > Tennessee > Franklin
Price Range: RM627 - RM1,055 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Nashville - Cool Springs 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Aloft Nashville - Cool Springs Hotel Franklin
Aloft Hotel Franklin
Hotel Style:
#7 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Nashville - Cool Springs staff and other travellers.
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Questions? Get answers from Aloft Nashville - Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel is off of I-65. Be sure to get a room on the side facing away from I-65.”
Cobi00, 20 May 2017 | Read review
“High floors”
travelsalotoo, 9 Apr 2017 | Read review
“Ask for a higher floor.”
Chicago50by50, 31 Jan 2017 | Read review
“It is located right adjacent to I 65 so there is some highway noise. Ask to be as far away from the road as possible.”
retiree2, 1 Jan 2017 | Read review
“Room facing the gym area was very quiet.”
michaeln2013, 13 Dec 2016 | Read review
5 of 5
US$125* /night
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Prices are for 1 room, 2 adults
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