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Hilton Garden Inn Nashville Franklin / Cool Spring

815 reviews
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Traveller (58)
Room & Suite (162)
Dining (32)
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(29 reviews)
“front desk”(84 reviews)
“great hotel”(48 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (815)Write a Review
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194
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Show reviews that mention
All reviewsdunkin donutsfront deskgreat hotelrestaurants and shoppingroom was cleanbreakfast stafffire pitgreat staynice areawould stay here againhome away from homefree breakfaststaff was very friendlybusiness trippancakeshgirandy
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1 - 5 of 812 reviews
Reviewed 3 days ago

I travel around the country, and have stayed at many Hilton properties. This hotel stands out as having the best staff, and is in a really good location. Everyone I interacted with was friendly, helpful and professional. Within walking distance you have a Dunkin Donuts...More

Thank Rosmakloma
Hotel's Favourite
Reviewed 2 January 2018

Nashville for holiday weekend and concert at Bridgestone-- perfect location! 20 min to downtown or airport. Easy highway drive. Lots of great shopping and restaurants near hotel, Dunkin Donut in same lot, Walgreens, CVS, and Publix close. Upscale Galleria Mall within 10 min. Also Marshalls,...More

Thank Pgert
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 6 January 2018

We so appreciate your review and have shared it with our team. The amenities, services and location you mention are what make our hotel a great choice in the area. We certainly enjoy our leisure and corporate guests. Safe travels. Melinda

Reviewed 2 weeks ago

When we travel, we are always pleased when we find a Hilton Garden Inn. I don't think we've ever been dissatisfied. The Hilton Garden Inn in Franklin is no exception. Clean, comfortable, and quiet with complimentary breakfasts and all the expected business features. When you...More

Thank readem
Reviewed 2 weeks ago

I booked a SPECIFIC room at this hotel, one with a whirlpool bathtub, for my wife's birthday, and when we arrived we were told we didn't book that room. When I proved it on my confirmation, I was told I was wrong and that there...More

Thank Zach S
Response from Zeek G, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 2 weeks ago

Dear Zach S, Thank you for the review and I am terribly sorry that we did not meet your expectations with your stay. I want to apologize for this. I would like to speak to you further on this matter if you could please contact...More

Reviewed 2 weeks ago

We brought a large group of teenagers to the hotel to support our team at the state tournament. The staff was very accommodating and helped us get all of our rooms on the same floor. Breakfast was delicious and easy!More

Review collected in partnership with Hilton Garden Inn
Thank thebarnetts1231
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 2 weeks ago

Hi thebarnetts1231, Thank you for the review on tripadvisor! We are so happy that our hotel and staff took such great care of your group and that you enjoyed all that we had to offer. I will be sure to share your comments with the...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$137 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$137 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (58)
Room & Suite (162)
Dining (32)
Pool & Beach (23)
Amenities (71)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
Ask a question
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
28 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Hotdog1966
23 December 2017|
AnswerShow all 5 answers
Response from Merrily B | Property representative |
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it... More
0
Votes
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123
Room Tips
"Don't come to this hotel."
Read review
"331 furthest from elevator, last room, quiet"
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"Upper floor was quiet"
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"Plenty of parking"
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