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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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709 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
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Frankfort, Illinois
Reviewed 8 March 2017

When traveling we like to stay at Hilton Garden Inns. There is a consistency surrounding the properties that we appreciate. Hilton Garden Inn Nashville Franklin / Cool Spring met that expectation for us. Rooms were clean and well maintained. Staff were friendly and helpful. They accommodated our several requests. Breakfast met our expectations and was very good. Only downside is...

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Helpful?
Thank TKCRhino
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We enjoyed being your host hotel and thank you for the review. We strive to give you the consistent service you expect from our Hilton Garden Inns. We'll be sure to share your comments about the friendly and helpful team and clean hotel with our Associates. In regards to our location, we try to tell guests that we are behind...

Reviewed 7 March 2017

Could hear everything going on in the hall and above our room. Room was nice, but noise was too much. Location was excellent. Noise was due to a 1/2 inch gap between floor and door. This caused us to hear all that went on in the hall at all hours.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank roberthQ2793CJ
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear roberthQ2793CJ, Thank you for taking the time to write a review of your stay with us on tripadvisor. We appreciate your feedback. I have taken your comments and passed them along to our Chief Engineer, so that he may look into changing out the door sweep on that particular guest room. It is feeback such as this that allows...

Reviewed 7 March 2017 via mobile

Great location, south of Nashville to avoid the overpriced downtown hotels. The staff was great and the hotel was extremely clean and well maintained. Hilton Honors members get a nice surprise with their arrival package...a sampling of locally made peanut brittle.

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Helpful?
Thank BWK62
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for the review and for being an Honors member. Our Chef has enjoyed making homemade brittle for our guests so we'll be sure to pass on your comments to him as well as the other team members. Franklin certainly is a nice option for those wanting some lower rates but enjoy seeing the local sites. We look forward...

Nashville, Tennessee
Reviewed 26 February 2017

It's just a hotel room... an expensive basic hotel room. We came for a couples weekend away from the kids, so it was nice, but don't expect any extras. breakfast is not included, we had to ask for towels at the pool, and it was $2.75 for a candy bar...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Aneika
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Aneika, I'm sorry your stay wasn't as fabulous as we would have hoped. We do offer several rate plans that include breakfast so be sure to ask for those next time you book. Unfortunately on busy weekends those pool towels run low and housekeeping just can't keep up! I will be sure to pass your feedback along to the...

West Monroe, Louisiana
Reviewed 26 February 2017

I enjoyed the stay at this hotel. The rooms were nice and clean fresh sheets, towels, and wash cloths. The breakfast selections were very good. Very nice receptionist welcomed me to my hotel stay. Overall great experience at this hotel.

Review collected in partnership with Hilton Garden Inn
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Thank Krystal W
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks so much for your great review, Krystal W! We are glad you enjoyed your stay! We hope to see you next time, Elle

Montgomery City
Reviewed 25 February 2017

This hotel just was not as nice as we expected it to be. Our room was small and the snacks and water in the lobby were always out. The price was good so we should have known. We would stay there again but with different expectations.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Sara P
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Sara P, Thank you for your honest review. We do hope you will come back and see us again as we are due for more renovations this year. Our lobby will be getting a refresh and we are toying with paint colors to give the rooms a brighter fresher feel. We are also hoping to get new bathroom lighting,...

Tx
Reviewed 23 February 2017

Clean hotel,, friendly staff... close to restaurants and shopping.. Good food at the hotel also... Husband enjoyed the fitness room. We enjoyed our stay... I do not know why TripAdvisor requires a certain # of characters??

Review collected in partnership with Hilton Garden Inn
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Thank Lovetotravel720
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Lovetotravel720, We are so glad to hear y'all enjoyed your stay with us! I will be sure to pass your comments along to the rest of the team. We hope to see you next time your travels bring you to Franklin! Sincerely, Elle P.S. Sorry about the character count ;-)

Saint Paul, Indiana
Reviewed 22 February 2017

We like Nashville but also enjoy Brentwood and Franklin making this the perfect location. It is amazing how quiet it is there. Cozy lobby seating with a fireplace. Went to Old School sports Bar and the music was outstanding. Plenty of music venues close to avoid the crowds in downtown Nashville. We felt safe and well taken care of here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sherryr369
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, sherryr369! Thank you for your very kind review! We will be sure to share with the rest of the team and look forward to seeing you next time your travels bring you to Franklin! Have a wonderful day, Elle.

Los Angeles, California
Reviewed 14 February 2017 via mobile

We stayed 2 nights and thought the staff was great. We even left the do not disturb tag on the door during the day while we were out and can came back to find fresh towels hanging on the door. We felt welcomed and enjoyed the location, close to Dunkin' Donuts and Starbucks. The room I felt was sub par,...

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Helpful?
Thank kblock108
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Good morning, kblock108! Thank you for your review, I'm SO glad you thought our staff was great, we will most certainly pass that along. We appreciate your feedback about the room, sometimes we cannot know things need to be fixed without guest feedback. We hope that you will give us another try next time your travels bring you to Franklin....

Townsend, Tennessee
Reviewed 7 February 2017

This hotel is higher priced than the equally rated competition and I chose it because of my experience with the Hilton Garden Inn brand. A few reviews online acted like they even go above and beyond to deliver on the higher cost. Don't bother. My bathroom was moldy and the fixtures were caked in dust. There was absolutely nothing to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Leigh W
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks for your honest review, Leigh W. We're very sorry to hear your stay was not up to our typical standards. I will be sure to pass your feedback along to the rest of our team. Please feel free to contact me directly at the hotel next time your travels bring you to Franklin, I would love the opportunity to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: RM634 - RM1,127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotwire, Expedia, Hotels.com, Travelocity, Priceline, Orbitz, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
4 questions
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Tampa, United States
Roswell, Georgia
over a year ago
over a year ago

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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had a king room with large Jacuzzi bath in the room. Pleasant surprise after a long drive!”
patstnt0721, 16 Mar 2017 | Read review
“We stayed on the 4th floor near the stairs. It was very quiet.”
love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
SharronG972, 27 Jun 2016 | Read review
5 of 5