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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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662 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
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Showing 660: English reviews
Charlotte, North Carolina
Reviewed 26 June 2016

There were beetles everywhere. Also, I was bitten/stung in my bed at 2:30 am and never went back to sleep. The breakfast staff was great. Hotel desk staff was great. Its a shame that they cannot get the bugs erraticated because it is the first thing that ruins the reputation of a hotel.

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Helpful?
Thank Mason C
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear Mason C, Thank you for writing a review of our hotel on tripadvisor; we appreciate the feedback! I do apologize about the beetles; they did seem to hit us all at once this year, but we contacted our pest control company and they came to take care of our garden pests in full. In the summer time, insects can...

Winfield, Missouri
Reviewed 25 June 2016

Excellent hotel, would highly recommend staying here, easy to make reservations online with Hilton Honors program, checked in online and picked out our room, had everything ready for us at the desk, went straight up. Breakfast was good and convenient

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Helpful?
Thank Ronald N
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks Ronald! The HHonors app is amazing and very convenient :) Please visit us again soon. Sincerely, Chelsea C. Sales Manager

Louisiana
Reviewed 24 June 2016 via mobile

I really like this hotel. Stayed last night and had no luggage. Staff was very empathetic and gave me a few things to survive the night. I was in room 510 and it was absolutely enormous. Too much for one person! But awesome. I would go out of my way to stay here again. Thank you!

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Helpful?
Thank jthwrh
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi jthwrh! So glad we were able to help you out :) Definitely visit us again! Sincerely, Chelsea C. Sales Manager

Tallahassee, Florida
Reviewed 24 June 2016

This is an attractive hotel with friendly staff, nice amenities, and conveniently located, but my stay was ruined by how thin the walls are. I could hear the guests around me using the toilet, talking on the phone and watching television. There was no ability to run the air conditioner on the continuous fan setting for relief. Fortunately, my white...

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Helpful?
Thank 724marthah
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate your review and apologize for the issue you experienced. We do have a Satisfaction Promise so please call me at 615 550 9070 to discuss further. Sincerely, Melinda

Fort Myers, Florida
Reviewed 23 June 2016

This hotel is a joke! Managers don't communicate with each other, hair in the shower, bartenders charge double to unsuspecting people when using tickets at a large group event, blonde gentleman at front desk is in no way accommodating, elevators are noisy! The list goes on..

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Helpful?
Thank erickU8441MT
Reviewed 19 June 2016

Wanted a place close to the interstate, not too far from downtown, and in a nice area of town. I found all three with this hotel. I was greeted by a very nice woman working the front desk. She noticed that I had 2 small kids and took us up to the room we had booked to make sure it...

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Helpful?
Thank Dan B
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Dan! Thanks for choosing us for your family's stay while in TN :) So glad you enjoyed the amenities as well as what was around the area! Please visit us again soon. Sincerely, Chelsea Carroll Sales Manager

Atlanta, Georgia
Reviewed 19 June 2016

The hotel was very nice hotel, staff is friendly and helpful, nice indoor pool and work out room, plenty of parking, live entertainment in the lobby, and it's located in a very nice area. There are plenty of restaurants nearby including Starbucks, Dunkin Donuts, and Baskin Robbin!

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Helpful?
Thank Elenda H
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Elenda! Monday nights with the live music are definitely my favorite here! So glad we were able to take great care of you and all of the restaurants in the area were of your liking. Can't wait to welcome you back! Sincerely, Chelsea Carroll Sales Manager

Fort Smith, Arkansas
Reviewed 19 June 2016 via mobile

This place use to be my place of choice as I travel for business. Not so much and will be taking my business elsewhere. 1- last visit 2 weeks ago--- bed was dirty and stained. I asked to have it changed, they did not. 2- check in last night--- customer service manager was extremely rude and disrespectful. 3- tonight we...

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Helpful?
Thank DeVonne g
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear DeVonne, Thank you for taking the time to write a review of our hotel on tripadvisor; we appreciate the feedback. I am very sorry to read of your experiences and I do hope you give me a call back per the voicemail I left you. This is not the norm for us so I would like to get more...

Bartlett, United States
Reviewed 14 June 2016

This hotel was extremely nice and clean. The room was large enough and very comfortable. It is conveniently located in the Cool Springs area of Franklin, TN. There was complimentary cookies and iced tea in the lobby. We left rather early and did not stay for the breakfast, however it looked more upscale than the average hotel breakfast. We would...

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Helpful?
Thank Jo Anna K
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Jo Anna K :) So happy that the room was to your liking as far as space and comfort! Next time make sure you stay to enjoy our breakfast and the location a bit more - thanks for the great review.

Germantown, Tennessee
Reviewed 9 June 2016

This Hilton Garden Inn experience was great from check-in to check-out. Everyone was friendly and the room was exactly as expected. The hotel is very convenient to some great shopping and restaurants.

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Helpful?
Thank dana b
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad we were able to take the best care of you Dana! Also that our location worked out so well for you. Please visit us again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Region: United States > Tennessee > Franklin
Price Range: RM521 - RM1,108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Travelocity, Orbitz and Odigeo so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor near the stairs. It was very quiet.”
 of 5 bubbles love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
 of 5 bubbles VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
 of 5 bubbles 752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
 of 5 bubbles SharronG972, 27 Jun 2016 | Read review
“All rooms would be great.”
 of 5 bubbles danbQ2449MX, 19 Jun 2016 | Read review
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