We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Nashville Franklin / Cool Spring

814 reviews
Save
Traveller (58)
Room & Suite (162)
Dining (32)
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(29 reviews)
“front desk”(84 reviews)
“great hotel”(48 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (814)Write a Review
There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
See the most recent reviews
Filter reviews
811 results
Traveller rating
486
194
76
34
21
Traveller type
Time of year
LanguageEnglish
More languages
486
194
76
34
21
Show reviews that mention
All reviewsdunkin donutsfront deskgreat hotelrestaurants and shoppingroom was cleanbreakfast stafffire pitgreat staynice areawould stay here againhome away from homefree breakfaststaff was very friendlybusiness trippancakeshgirandy
FilterEnglish
Updating list...
81 - 85 of 811 reviews
Reviewed 19 June 2017

Always good if you can get in . Great hotel however sometimes they force me to choose other properties due to price. Even with weeks advance notice hard to get in - Nashville boom is hard for the business travelerMore

Review collected in partnership with Hilton Garden Inn
Thank Todd C
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 21 June 2017

We appreciate you taking time to provide a review on Trip Advisor. The market is certainly strong with the many business and leisure travelers but we'll do all we can to help you get a room. You are welcome to call me at 615-550-9070 about...More

Reviewed 15 June 2017

This Hilton Garden Inn exceeded our expectations. Everyone from the front desk to the bartender to the cook and waitress and cleaning people were all so friendly. Everyone went out of their way to make sure we were taken care of and happy. Would highly...More

Review collected in partnership with Hilton Garden Inn
Thank Kathleen E
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 16 June 2017

Hello, Kathleen E! Thank you for your kind review! We will be sure to share it with the rest of the team and hope to see you next time your travels bring you to Franklin. Have a most wonderful weekend! Sincerely, Elle

Reviewed 15 June 2017 via mobile

Very clean and very quiet. Room well appointed. Close to restaurants and shopping. Beautiful linens and wall coverings. Spacious shower and good lighting for work and relaxing. Easy check in process. Would recommend for business and family traveling.

Thank Islandmountain616
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 16 June 2017

Hi, Islandmountain616! Thanks for your great recommendation! We appreciate your kind words and hope to see you next time! -Elle :)

Reviewed 13 June 2017

We met in Franklin to celebrate my Dad's 88th birthday. Our overall experience at the Hilton Garden Inn was very positive. The staff made my Dad feel very special. The gentleman who worked at the breakfast area was so funny and very helpful. (I wish...More

Review collected in partnership with Hilton Garden Inn
Thank daleanng2016
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 15 June 2017

Happy Birthday to your Dad. We'll be sure to share your great comments with our breakfast team. They certainly enjoy what they do and aim to please. Warmest regards, Melinda

Reviewed 12 June 2017

Spacious room, comfortable room, friendly staff from front desk to house keeping to food services, excellent food selections for breakfast! Keep up the good work Hilton Garden Inn! Thank you for the opportunity to review.

Review collected in partnership with Hilton Garden Inn
Thank johntT6575ZQ
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 15 June 2017

Your review made our day as we shared it in our morning team huddle. Thank you for making us your host hotel. Can't wait to see you again. Melinda Miller

View more reviews
PreviousNext
11516171819163
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$137 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$137 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Add Photo Photos
Traveller (58)
Room & Suite (162)
Dining (32)
Pool & Beach (23)
Amenities (71)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
Ask a question
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
28 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Hotdog1966
23 December 2017|
AnswerShow all 5 answers
Response from Merrily B | Property representative |
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it... More
0
Votes
PreviousNext
123
Room Tips
"Don't come to this hotel."
Read review
"331 furthest from elevator, last room, quiet"
Read review
"Upper floor was quiet"
Read review
"Plenty of parking"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing