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31/12/2017 01/01/2018
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    Embassy Suites by Hilton Nashville South/Cool Springs

    820 Crescent Centre Dr, Franklin, TN 37067-6218
    +1 855-605-0319
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    31/12/2017 01/01/2018
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    US$219
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    Traveller (74)
    Room & Suite (43)
    Dining (4)
    Overview
    • Excellent50%
    • Very good25%
    • Average13%
    • Poor8%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Nashville South/Cool Springs
    Special Offer: Premium Suite Upgrade
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,024)
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    1 - 5 of 1,022 reviews

    Reviewed 5 days ago

    Imagine a great palace with bandits. The garden of Eden with homeless. Something that doesn't fit right. 4-star hotel with motel service. Gets to a point of wonder rather than rage or frustration. "Why? Don't these people get some sort of hotel service training?" No...More

    Review collected in partnership with Embassy Suites Hotels
    Thank takanorie2017
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 4 days ago

    takanorie2017- Thank you for your review. We will certainly look into the issues that you have brought up to see if there is anything we can do to improve our services however your follow up to offer training from you and your business is not...More

    Hotel's Favourite
    Reviewed 31 October 2017

    Located just east of Cool Springs Mall across I-65, this Embassy Suites is an excellent Franklin/Brentwood location with most ample free parking. The lobby is spacious and the center of much family and children action, while the rooms are suite spacious and removed from any...More

    1  Thank mc10ac
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 November 2017

    mc10ac- Thank you for your nice review. I am so happy to hear that you enjoyed your stay at the hotel and in the Cool Springs area. I will be pleased to share your comments with Tobias and Steve as well as the rest of...More

    Reviewed 1 week ago

    Booked a premium room for a long weekend. Only had one person at the check in desk, friendly young lady came out from the office to check us in. Room was clean, friendly staff. Was disappointed at the mgrs reception. The line for drinks was...More

    Thank aumba02
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 5 days ago

    aumba02- Thank you for your review. I am glad you enjoyed your stay with us and we certainly appreciate your business. We are looking at ways to try and alleviate some of the line for our complimentary managers reception. As soon it begins we see...More

    Reviewed 1 week ago

    We stayed at this hotel last year and loved it. Unfortunately, that was not our experience this year. Hotel has declined significantly. Room was dirty to the point that my daughter was able to write dust me in the dust on the lamp. Room was...More

    1  Thank mom2bullies
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 6 days ago

    mom2bullies- Thank you for your review. I apologize that you did not enjoy your stay with us. We will look at ways we can improve for the future. As far as our Christmas decorations we have decorated exactly the same way for the past three...More

    Reviewed 1 week ago

    Nice location - comfortable beds - didn’t use any of the amenities - breakfast, evening reception etc. but the area looked inviting and clean - sports bar had several big screens for viewing - would stay again if in the area.

    Review collected in partnership with Embassy Suites Hotels
    Thank sugardogs
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 week ago

    sugardogs- Thank you for your review. I'm sorry to hear your visit was so short. Hopefully on your next stay you can take advantage of our other amenities. Thank you for your business and we hope to see you again soon!

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Breakfast included
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    • Hot Tub
    Details
    • Price range
    • US$141 - US$266 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Franklin
    • #5 Business Hotel in Franklin
    • #8 Family Hotel in Franklin
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 250
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Orbitz, Hotwire, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Franklin
    • Also Known As
    • Embassy Suites Nashville South/Cool Springs Hotel Franklin ,
    • Embassy Suites Cool Springs ,
    • Embassy Suites Franklin ,
    • Franklin Embassy Suites
    Add Photo Photos
    Traveller (74)
    Room & Suite (43)
    Dining (4)
    Pool & Beach (4)
    Hotel & Grounds (81)
    Bathroom (9)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
    Nearby
    Nearby HotelsSee all 24 hotels in Franklin
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Julie_and_kids
    28 February 2017|
    AnswerShow all 4 answers
    Response from Brian S | Property representative |
    The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
    1
    Vote
    jazzbird925
    21 February 2017|
    AnswerShow all 3 answers
    Response from Brian S | Property representative |
    Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
    1
    Vote
    Nat634
    14 November 2016|
    AnswerShow all 2 answers
    Response from Brian S | Property representative |
    Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
    1
    Vote
    Room Tips
    "Don't book a room on the west side of building, it faces I-65."
    Read review
    "Our suite room was excellent on the sixth floor facing north and excellent"
    Read review
    "Ask for a room not on the highway side."
    Read review
    "Choose a room that is NOT on the interstate side."
    Read review
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