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    Embassy Suites by Hilton Nashville South/Cool Springs

    820 Crescent Centre Dr, Franklin, TN 37067-6218
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    27/08/2017 28/08/2017
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    US$165US$201
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    Traveller (72)
    Room & Suite (42)
    Dining (4)
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    Overview
    • Excellent50%
    • Very good25%
    • Average13%
    • Poor8%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Nashville South/Cool Springs
    Special Offer: Premium Suite Upgrade
    Hotel deals
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (971)
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    1 - 5 of 969 reviews

    Reviewed 3 days ago

    This stay was no picnic. When we initially entered our room we noticed it had a less than fresh smell. My immediate thought was carpet that is staying wet. Anyway we shrugged that off knowing that we would be spending little time in the room....More

    Thank aRunningGirl
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded yesterday

    arunninggirl- Thank you for your review. I apologize for your experience as we never want any of our guests to have a less than excellent stay. I am surprised by your comments about ants as we have not had any issues with ants all summer....More

    Hotel's Favourite
    Reviewed 7 July 2017 via mobile

    I usually stay at the Homewood Suites when traveling for business, but have had several recent disappointments so decided to try this Embassy for my corporate trip instead. It's a large property for an Embassy. The facilities and grounds were meticulous, I found the staff...More

    Thank mistiblu1969
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 7 July 2017

    mistiblue1969- Thank you for your review. I am so happy to hear that you enjoyed your stay with us. I will look forward to seeing you on your next trip and we will continue to win you over while you are here. Thank you again...More

    Reviewed 4 days ago via mobile

    Nice hotel with big rooms. Family had a wedding reception there, and was handled nicely. Pet friendly. Only thing that keeps it from being rated 5 is we never received any maid service in the two days we were there. We had to go to...More

    Thank Michael H
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 days ago

    Michael H- Thank you for your review. I am so pleased to see that you enjoyed your stay and that wedding reception went well. We appreciate your business and hope to see you again soon here on property. I will also look onto what the...More

    Reviewed 5 days ago

    I had no issues at this hotel other than there being no towels at the pool for my family to use, which I can only imagine how many loads it takes for housekeeping to clean. The cocktails at night were great, and the breakfast was...More

    Review collected in partnership with Embassy Suites Hotels
    Thank eric0626
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 days ago

    eric0626- Thank you for your great review. I appreciate your comments and we will look to address the pool towel issue that you mention. I am glad to hear that you enjoyed your stay and we look forward to seeing you again soon!

    Reviewed 1 week ago

    I have stayed at this Embassy numerous times, it is always consistently excellent. The staff is always friendly and responsive to my needs, they make you feel welcome? The made to order omelettes and the breakfast is the best, and I look forward to it...More

    Review collected in partnership with Embassy Suites Hotels
    Thank John W
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 5 days ago

    John W- Thank you very much for taking the time to fill out a review and let us know your thoughts. I will be happy to share this with the team and we all thank you for your business. I hope we can welcome you...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Breakfast included
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Breakfast included
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$168 - US$315 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Franklin
    • #5 Business Hotel in Franklin
    • #8 Family Hotel in Franklin
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 250
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Travelocity, Hotwire, Cancelon, Agoda, HotelQuickly and getaroom.com so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Franklin
    • Also Known As
    • Embassy Suites Nashville South/Cool Springs Hotel Franklin ,
    • Embassy Suites Cool Springs ,
    • Embassy Suites Franklin ,
    • Franklin Embassy Suites
    Add Photo Photos
    Traveller (72)
    Room & Suite (42)
    Dining (4)
    Pool & Beach (4)
    Hotel & Grounds (80)
    Bathroom (9)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
    Nearby
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    20.26 km away
     
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    18.62 km away
     
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    22.06 km away
     
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    9.68 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Julie_and_kids
    28 February 2017|
    AnswerShow all 3 answers
    Response from Brian S | Property representative |
    The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
    1
    Vote
    jazzbird925
    21 February 2017|
    AnswerShow all 3 answers
    Response from Brian S | Property representative |
    Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
    1
    Vote
    Nat634
    14 November 2016|
    AnswerShow all 2 answers
    Response from Brian S | Property representative |
    Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
    1
    Vote
    Room Tips
    "I don't think you could get a bad room. I liked being on the 7th floor for the view into the lobby."
    Read review
    "Corner suites are bigger I believe."
    Read review
    "Avoid the rooms that face I-65, unless you like the white noise of traffic."
    Read review
    "Get a corner room, on a lower floor. it will be quiet and cooler"
    Read review
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