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Embassy Suites by Hilton Nashville South/Cool Springs

Booking.comUS$144*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Nashville South\/Cool Springs
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909 Reviews from our TripAdvisor Community

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Showing 907: English reviews
Start your review of Embassy Suites by Hilton Nashville South/Cool Springs
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Reviewed 2 days ago NEW

We ordered a bed for our daughters American girl doll and were told by Embassy Suites reservations we would get one. We didn't. Nobody answered room service or the restaurant at 8:30PM and Jonathan at the front desk had to do everything. He was nice and definitely tried. When we did get food delivered they gave us plastic cutlery to...

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Helpful?
Thank David S
Versailles, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 28 November 2016

Stayed here during Thanksgiving while visiting family in the area. There was a large group holding a conference there as well, so hotel was busy. Check in was efficient, however this had to be the first time I wasn't greeted as a Hilton Honors member. I wasn't offended, but thought it odd. We were mad to wait to check in...but...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Derby A
About Hotel's Favourite Review
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Derby A- Thank you so much for your review. I am pleased to hear that you and your family enjoyed your stay with us. I value your feedback as we are continually trying to improve our service to our guests. We will certainly look at your comments and make the necessary adjustments. I appreciate your business and I hope we...

United States
Reviewed 2 days ago NEW

The Embassy Nashville/Franklin was in the perfect location. it was 10 miles south of Nashville, which was very dirty and crowded. There was a great mall close and all the staff at hotel were great and friendly.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kathy S
Reviewed 2 days ago NEW

I stayed for 2 nights on business and was very comfortable. It was quiet and clean, and room service was good. I ordered room service both nights, and the selection was better than you get at many hotels. I also loved the fact that the air conditioner worked well.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lisa C
Erlanger, Kentucky
Reviewed 3 days ago NEW

We chose the Embassy Suites because it is one of the hotels linked to the American Girl store in Franklin. We were in a corner suite and had ordered the American Girl package. We arrived very late on Friday night and upon opening the door to our room her first surprise was waiting for her. Cookies with pink icing, strawberries...

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Helpful?
Thank kschulte917
Oakland, Texas
Reviewed 1 week ago

Excellent hotel, clean , comfortable beds. The breakfast was awesome and plenty of room while eating . You didn't feel like you sitting right beside people you didn't know. Friendly bar staff . Great location !

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Marla C
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Marla C- Thank you so much for your nice review. We love being a part of our guests special occasions and helping top make them memorable. I am so glad you were pleased with your stay and we hope that we get to welcome you back on property soon.

Syracuse, United States
Reviewed 1 week ago

Very nice and clean hotel located in a phenomenal area. Will definitely stay at this hotel again. Great venue for business however, make sure you dress warm even when it's hot outside because it's freezing in the conference rooms.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 55arikac
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

55arikac- Thank you very much for your review. I am so glad that you enjoyed your stay. We appreciate your business very much and look forward to welcoming you back on property!

Cortland`, United States
Reviewed 1 week ago

I spent 2 nights for a work conference and enjoyed myself completely. The staff was pleasant and helpful going out of their way to assist all members of our group (over 200 of us). My room was spacious and clean with comfortable furnishings and adequate lighting.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank angelakD2640JJ
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

angelakD2640JJ- Thank you for your very nice review. I will be sure to share this with the team and I am so pleased that you enjoyed all aspects of your stay and we were able to live up to your expectations. We want to thank you and your group for your business and we sincerely hope to see you all...

Kingsport, Tennessee, United States
Reviewed 1 week ago

I really do not like to leave this feedback, but this was the worst stay I have ever experienced. I have stayed at this property before and left a glowing review. This Embassy Suites was becoming my "go to" when staying in the area. It all started at approx 10:30 pm with the room 514 next to me. They were...

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Helpful?
Thank Doug G
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Doug G- I apologize for the issue you encountered during your last stay with us. That is unexcusable and will be addressed with the team. We can not allow that to happen to our guests. I appreciate your taking the time to let me know and this will not happen again. As you correctly pointed out we can't control all...

British Columbia, Canada
Reviewed 1 week ago

Rooms were poorly cleaned, gym was not cleaned and bar staff were very slow. Nice facility and rooms were quite nice. Just not well cleaned. Location was convenient and excellent restaurants very close by.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank daveQ6763SI
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

daveQ676SI- Thank you for your review. I apologize that the cleanliness of the property was not up to our standards. I will review this with my housekeeping manager and make any necessary changes to ensure that no one else feels this way. Thank you again for your review and we will use it to improve our services. We do hope...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Region: United States > Tennessee > Franklin
Price Range: RM735 - RM1,404 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are bigger I believe.”
kschulte917, 24 Apr 2017 | Read review
“Get a room as high as possible with no neighbors.”
dougg460, 17 Apr 2017 | Read review
“Avoid the rooms that face I-65, unless you like the white noise of traffic.”
58billg, 11 Apr 2017 | Read review
“Get a corner room, on a lower floor. it will be quiet and cooler”
SandiG680, 16 Mar 2017 | Read review
“choose a corner room with 2 beds, it was huge!”
frank752015, 10 Feb 2017 | Read review
5 of 5
Booking.com
US$144* /night
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HotelQuicklyUS$169
EmbassySuites.comUS$144
PricelineUS$144
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*Disclaimer
Prices are for 1 room, 2 adults
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