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Given that this area is considered heavily traveled by tourists, I was shocked at the very slow customer service that I received and the lack of updates with this hotel location. It took forver to check-in, and I was not there at a peak time....More
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Response from CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool SpringsResponded 16 November 2016
Thank you for taking the time to write your review. We work work diligently to ensure a speedy check in and superior comfortable stay. We regret any extra wait time at check in as well as our pillows and water pressure not to your satisfaction....More
This hotel was booked by our work. Imagine our surprise when we arrived at 11:30 PM only to be told that we did NOT have a reservation and they did not have a room. We were told that when they looked under our name, our...More
Thank James H
Response from CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool SpringsResponded 14 November 2016
We are sorry to hear of your unsatisfactory experience regarding reservations made that could not be found. It is unfortunate when situations like this arise. We take every precaution to ensure all guests are welcomed and accomodated, and regret the disappointment we caused by not...More
Check in was easy. Our room had a very comfortable bed and linens. Had a bathroom problem but nice maintenance guy was up to fix it immediately. We ate breakfast there each morning. The food was fine. Had the feeling that one woman was working...More
I stayed with my family at country inn in room 211, the hotel is very nice with a 24hrs snake bar that you can charge to your room. The breakfast saw free and very good!! Not your ordinary hotel breakfast with hot food. Our room...More
This is a matter of principle.
On October 22, at 8:00 pm, my brother took his own life in our home in Franklin, Tennessee. Because his death involved a fire arm the investigation was long, exhausting and traumatic for us all. The professional and compassionate...More
1 Thank Lee H
Response from CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool SpringsResponded 1 November 2016
We appreciate you bringing this matter to our attention. We certainly extend our deepest sympathies. We also understand the inconvenience an unexpected charge can cause.We appreciate you reaching out to the Hotel to explain the matter, which we are looking into. Thank you for telling...More
US$120 - US$246 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#6 Family Hotel in Franklin
#8 Business Hotel in Franklin
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Also Known As
Country Inn And Suites By Carlson, Cool Springs ,
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin ,