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La Quinta Inn & Suites Nashville Franklin

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La Quinta Inn & Suites Nashville Franklin
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551 Reviews from our TripAdvisor Community

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Showing 550: English reviews
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Chicago, Illinois
Reviewed 1 week ago

We stayed a night passing through going home - Front desk staff were wonderful. Our room wasn't ready when we arrived, and they were able to help us get our room quickly. The hotel is old & needs updates, and dirty. Fresh paint would help a lot. Scuffs and finger prints on doors. Outlet covers are old, and are not...

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Helpful?
Thank FloridaFreak63
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Thanks for taking the time to submit a review of your stay. We are glad to hear that our front desk staff was able to get you checked-in without delay. However, it sounds like some areas need special attention and we have shared your comments with hotel management to ensure the issues mentioned are resolved. We look forward to having...

paris ontario
Reviewed 1 week ago

Tgis is a property, just off the Interstate,on a street shared with a number of other Hotels. It is a four storey building, on a large lot, surrounded by mature trees, bushes, and flower beds. When I checked in, the Front Desk staff, Heather, and Kerri, were both friendly, and very helpful, in giving directions, etc. The front lobby was...

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Helpful?
1Thank jerry l
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Thank you for your kind and detailed review. We truly appreciate your kind words about our friendly staff. We look forward to welcoming you back.

Laurel Park, North Carolina
Reviewed 2 weeks ago via mobile

We only stay at La Quinta when we travel, because we travel with our dogs. This is one of the older hotels and has not been kept up well. When we arrived we were greeted by part of the staff standing around the rear entrance that we were using to access our room smoking and throwing the cigarette butts on...

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Helpful?
Thank ma102014
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Thanks for the opportunity to respond to your concerns. While I thank you for your kind words regarding our clean sheets and Pet Friendly policy, I am extremely disappointed that we fell short of your expectations at the property. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable...

Somerville, Tennessee
Reviewed 2 weeks ago via mobile

I go to Franklin once or twice a year for dog shows. I used to stay at Best Western, but the local one is no longer dog friendly. So this was my first time at this La Quinta. I was very pleased. When I checked in, they were out of the room type that I had reserved. So, they upgraded...

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Helpful?
1Thank madbwin
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Feedback of your recent stay is appreciated. We are delighted that you enjoyed our comfortable rooms and were glad the hotel was able to upgrade your room. We look forward to having you as a guest in the future.

Reviewed 2 weeks ago via mobile

I was passing through and wanted something simple since I'm on a company budget. Most of us know how that goes. The rate for the first night was $72 plus tax. Not bad. Then the rate went up. And up. And up. Without any notification to me, it kept going up. I asked one of the female front desk agents...

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Helpful?
Thank Cameron W
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay. The lack of professionalism and concern that you described is certainly not the standard code of conduct. We will be forwarding your feedback to the hotel management team to be reviewed. We do hope you will choose...

Henderson, Tennessee
Reviewed 2 weeks ago

Had a king suite with sofa. It was me and my granddaughter for a girls weekend. Accomodations were excellent and very resonably priced. Clean and good breakfast. Front desk was very nice also. My granddaughter got to go swimming; they had a very nice indoor pool.

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Helpful?
Thank Diane S
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Thanks so much for your review. It’s great to hear that you had a wonderful time with your granddaughter at our hotel. We look forward to having you back as a guest in the near future.

Greer
Reviewed 2 weeks ago

Old property badly in need of update - wear & tear is visible everywhere. Breakfast area dirty, food not refilled, no coffee creamer except sweetened flavored type, tables not wiped, no tongs for bagels so everyone just reaching in w/hands. Stayed 4 days & complained each day - mgr would come & they refilled food, & wiped up a bit...

Review collected in partnership with La Quinta
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Helpful?
Thank Gloria A
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very...

Louisville, Kentucky
Reviewed 2 weeks ago

We arrived around 12:30a on a Monday morning. Thomasina, the check-in agent, was absolutely great. She welcomed us warmly, told us the current room rate, asked if we had any possible discounts, checked us in, told us about the hotel amenities and wished us a very good night. Everything about our check-in experience was wonderful. We chose this location because...

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Helpful?
Thank Aleeta P
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Thanks so much for your positive review! We look forward to having you back as a guest in the near future.

Reviewed 2 weeks ago

The title says it all! The pool area was fabulous! --- the pool was nice and warm, no chill at all and the hot tub was perfect. Our room was great - lots of room for 3 adults - and I loved having visitors' dogs to pet! We walked over to the Cracker Barrel for breakfast since the hotel breakfast...

Review collected in partnership with La Quinta
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Helpful?
Thank T5653IVmichaelr
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Thanks for taking the time to submit a review of your recent stay. It sounds like you had a great guest experience and we look forward to your next visit.

Omaha, Nebraska
Reviewed 3 weeks ago

I chose this hotel based upon my experience recently with a great LaQuinta in Birmingham, AL. The place in Franklin was noisy with children running around to and from the pool in wet suits, resulting in water everywhere, including in the elevator. I chose this place also because they are pet-friendly, but they placed me on the second floor, not...

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Helpful?
Thank Diane S
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Nashville Franklin, responded to this review

Thank you for taking the time to submit your review. We are extremely disappointed to read that we did not meet your expectations. As mentioned, there was an event taking place during your stay, Many of these guests did have family traveling with them. We are so very sorry for any inconvenience this caused and we hope you will stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff

Additional Information about La Quinta Inn & Suites Nashville Franklin

Address: 4207 Franklin Commons Ct, Franklin, TN 37064
Region: United States > Tennessee > Franklin
Price Range: RM366 - RM667 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Nashville Franklin 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
La Quinta Inn Nashville-Franklin Hotel Franklin
Franklin La Quinta
La Quinta Franklin
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites Nashville Franklin staff and other travellers.
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Questions? Get answers from La Quinta Inn & Suites Nashville Franklin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We did have a dog, one of the reasons we did stay.”
 of 5 bubbles FloridaFreak63, 21 Mar 2017 | Read review
“I always choosw a ground floor king”
 of 5 bubbles jerryl168, 21 Mar 2017 | Read review
“King suite. Had refgrigerator, microwave and sofa. Room was on the 2nd floor; very quite.”
 of 5 bubbles DianeS227, 13 Mar 2017 | Read review
“Odd number rooms away from interstate”
 of 5 bubbles raymondj811, 21 Oct 2016 | Read review
“Beware of lack of security..who doesn't have cameras”
 of 5 bubbles M4243MZjudyh, 19 Oct 2016 | Read review
5 of 5