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Fairfield Inn & Suites Memphis Germantown

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Traveller (15)
Room & Suite (15)
Dining (8)
Overview
  • Excellent47%
  • Very good26%
  • Average13%
  • Poor10%
  • Terrible4%
Travellers talk about
“liquor store”(4 reviews)
“waffles”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Room Service
Suites
2 Star accommodation
All hotel details
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Reviews (102)
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102 results
Traveller rating
45
27
14
11
5
Traveller type
Time of year
LanguageEnglish
45
27
14
11
5
Show reviews that mention
All reviewsliquor storewafflesconnecting roomsprovide ear plugsbreakfast areamini fridgecall aheadgreat hotel and locationnight auditorhigh expectationsour night staysmall gymindoor poolfitness roomanother guestpull out couchcontinental breakfast
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1 - 5 of 102 reviews
Reviewed 6 days ago

I travel all over the state of Tennessee as part of my job, I stayed in this hotel regularly for about 4-years (2-3 nights per month). The hotel was always clean however the rates were very high, they feel they have a monopoly on hotels...More

Thank Mark D
Response from Richie G, General Manager at Fairfield Inn & Suites Memphis GermantownResponded 5 days ago

Mark, Thank you for letting us know about your experience at Fairfield Inn & Suites Memphis Germantown. I understand your frustration with the rates, guest service, and the property. My team and I apologize, it is our intent for every guest to have a pleasurable...More

Reviewed 3 weeks ago via mobile

Stayed here July 25, 2018 room was typical Fairfield property.However this place has taken word Hospitality to another level.Management has done wonderful job of training its employees to execute.Courtesy and friendliness made us feel special.More

Thank 2kemosabes
Response from Richie G, General Manager at Fairfield Inn & Suites Memphis GermantownResponded 3 weeks ago

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. My staff and are thrilled you enjoyed our excellent hospitality. It is our intent for every guest to have a pleasurable experience. We appreciate you being our guest...More

Reviewed 4 weeks ago

This fairfield has proven to me that an unexpected awesomeness can be reached when not expected. The Fairfield Inn and Suites on Poplar Pike topped my "favorite stay" list by mastery of two words alone: "Customer Service"! Kudos to the staff and management for what...More

Thank William B
Response from Jordan M, Manager at Fairfield Inn & Suites Memphis GermantownResponded 4 weeks ago

Thank you for letting us know about your experience at the Fairfield Inn & Suites Memphis Germantown. It is our intent to ensure each guest has a pleasurable stay, and I am pleased to hear you enjoyed our great customer service. Thank you for being...More

Reviewed 10 July 2018 via mobile

This place booked our rooms,stayed then after check out they took an additional 20$ fee from my credit card after calling they have yet to return my money then says maybe I should call my bank... the bank didn't take it you took it then...More

Thank debra300
Response from Richie G, General Manager at Fairfield Inn & Suites Memphis GermantownResponded 11 July 2018

Thank you for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. I understand your frustration and apologize for the lack of excellent guest service. It is our intent for every guest to have a pleasurable stay. All Marriott systems...More

Reviewed 3 July 2018

Just to start, any negatives I have in this review are directed at the Marriott brand, and not this location. Marriott needs to step up and give this hotel the renovation/update it so deserves. The photos are a bit deceiving, as hotel photos usually are....More

Thank IndianaSimpleton
Response from Richie G, General Manager at Fairfield Inn & Suites Memphis GermantownResponded 4 July 2018

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. I understand the frustration and apologize for issues you encountered with the condition of your guest room. The issues have been addressed and are not indicative of the...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Non-Smoking Hotel
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Tennis Court
Details
Price range
US$110 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Germantown
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$110 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Germantown
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (15)
Room & Suite (15)
Dining (8)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Todd T
6 March 2018|
AnswerShow all 2 answers
Response from Richie G | Property representative |
Thank you Todd for reaching out to us on Tripadvisor. My apologies for the lack of guest service during your stay. The room and our property was inspected by our professional pest provider and found to have no bed bugs or... More
0
Votes
ROSANNE C
30 December 2014|
Answer
Response from Ken P | Property representative |
Thank you for considering our hotel. All of our rooms have double paned windows. We do have rooms that fit your requests. All of the bathroom areas are about the same size. There is a picture on our website of the bathroom... More
0
Votes
Room Tips
"This hotel is near the railroad tracks that run parallel with the road."
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"Ask to stay in a room closer to the main road due to the train."
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"Choose to leave you children at home or get a different hotel"
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"Get as far away from the train track as possible!"
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