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BEST WESTERN Carriage House Inn & Suites

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BEST WESTERN Carriage House Inn & Suites
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245 Reviews from our TripAdvisor Community

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Showing 244: English reviews
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Manchester, Tennessee
Reviewed 6 days ago NEW

Room and bed were comfortable but there was noise from the street and AC unit. No elevator. Convenient to interstate. Staff was friendly and accomodating on the phone and in person. Didn't notice that the charging outlet at desk didn't work when I turned off the light so my electronics weren't charged the next morning.

Review collected in partnership with Best Western
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Thank test2many
Louisville, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 28 February 2017

Staff was very friendly and accommodating. Very clean inside and out. Atmosphere and decor were very nice. Breakfast was an added bonus. The bed was extremely comfortable and I had the best nights sleep away from home then I have ever had. This was a quick trip in town to see my daughter, son-in-law and grandchildren and the price was...

Review collected in partnership with Best Western
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Thank Lauren R
About Hotel's Favourite Review
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your experience! We take a lot of pride in our hotel and it's wonderful to hear feedback that helps to validate all of our hard work! We certainly appreciate that you've remained loyal to us when traveling to the area. We are constantly making improvements so hopefully when you return, you will...

Tullahoma, United States
Reviewed 2 weeks ago

I travel quite a bit for work throughout each year. I always stay at Best Western if there is one in the town I'm traveling to. Until this Best Western, I have never had any problems. Normally the service is great (which the service was the only thing good about this BW), the rooms are usually nice, comfortable and cheap....

Review collected in partnership with Best Western
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Thank S633EWlisaw
Carolynn H, Front Office Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Unfortunately smoking rooms do smell smokey, however not mold. Never did the staff want you to feel that our guest stoled anything, it was wrong...

Saint Louis, Missouri
Reviewed 2 weeks ago

I would NOT recommend this hotel. First this hotel location is hard to find. Entrance is located between two buildings with a small sign pointing toward it. This hotel is a two story WITHOUT an elevator. The bath room was small and in need of a good cleaning, exhaust fan did not work. Breakfast area very small and will only...

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Thank Bigdee47
Carolynn H, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. I would like to explain that Best Western doesnt require properties to have an elevator unless they have 3 or more stories, I apologize if...

Glendale
Reviewed 3 weeks ago

Customer service was great at check-in and checkout... The breakfast bar was good had lots of choices... Our concerns with the room were handled quickly and appropriately. The young lady that set up the food had exceptional customer service...

Review collected in partnership with Best Western
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Helpful?
Thank Keaohna R
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your experience! We take a lot of pride in our hotel and it's wonderful to hear feedback that helps to validate all of our hard work! We certainly appreciate that you've remained loyal to us when traveling to the area. We are constantly making improvements so hopefully when you return, you will...

Petawawa, Canada
Reviewed 3 weeks ago via mobile

Very dissatisfied with bathroom, just plain nasty. Peeling walls , peeling tub. There was lots of hot water which was good. Air conditioner did not cool. Wifi was very poor and cutting out. Thumbs down.

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Thank MaureenMione
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.”

Lynn, Massachusetts
Reviewed 5 March 2017

We had a excellent experience in this hotel. The workers were very polite e kind. The room was very clean and comfortable. The price we pay was great! We really liked our stay and we will certainly return.! 👍🏻❤👏👏

Review collected in partnership with Best Western
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Thank F1908SCmariab
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your experience! We take a lot of pride in our hotel and it's wonderful to hear feedback that helps to validate all of our hard work! We certainly appreciate that you've remained loyal to us when traveling to the area. We are constantly making improvements so hopefully when you return, you will...

Wickliffe, Kentucky
Reviewed 18 February 2017

Happy we found this Inn and would totally recommend it to anyone traveling in the Jackson area. Friendly desk clerk, nice room, good breakfast, handy location. We will certainly stay here again when in the area.

Review collected in partnership with Best Western
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Thank Kathryn68
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your experience! We take a lot of pride in our hotel and it's wonderful to hear feedback that helps to validate all of our hard work! We certainly appreciate that you've remained loyal to us when traveling to the area. We are constantly making improvements so hopefully when you return, you will...

Jamestown NY, United States
Reviewed 31 January 2017

Friendly staff, but almost no green space for pets to do their business. This BW was quite difficult to find and to access. The entire facility was not as up-to-date as some other Best Westerns that we have used. Breakfast was not as good here as other Best Westerns; the eggs, for example, appear to have been reconstituted and scrambled...

Review collected in partnership with Best Western
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Helpful?
Thank adriena637
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

We are so glad you enjoyed your stay with us at the Best Western in Jackson. I apologize that you were not informed we the grass area to walk pets was located while you checked in, we have a large grassy area on the right side of the swimming pool in front of the hotel. We understand how important it...

Nova Scotia
Reviewed 23 January 2017

The gal on the front desk couldn't be more accommodating and was very friendly. I think her name was Lauren. She was the best thing about this hotel. Rooms are definitely dated...photos will show that. We were given a pet room because we have a pet so maybe the other guest rooms are nicer? Won't be returning.

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Helpful?
Thank NSRoadrunner7
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.”

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to BEST WESTERN Carriage House Inn & Suites!Relax and experience the comforts of home at this Jackson, Tennessee hotel. Conveniently located at the most popular intersection in town, The BEST WESTERN Carriage House Inn & Suites offers easy access to Casey Jones Village, the Railroad Museum, and the International Rock-A-Billy Museum. Hotel guests will find a range of activities for the whole family to enjoy in Jackson, with local shopping and restaurants and brand new baseball fields that are home to acclaimed tournaments. During the spring and summer months, visitors to Jackson can catch the future stars of the Major Leagues playing for the Diamond Jaxx! The BEST WESTERN Carriage House Inn & Suites is the perfect choice for business travelers offering proximity to offices for Proctor & Gamble, Delta Faucet and Porte Cable. The hotel offers a Hot complimentary deluxe breakfast and free high-speed Internet access. Guests can have downtime in the hotel's relaxing outdoor pool. Make a reservation today for the BEST WESTERN Carriage House Inn & Suites in Jackson, Tennessee. ... more   less 

Additional Information about BEST WESTERN Carriage House Inn & Suites

Address: 1936 Highway 45 Bypass, Jackson, TN 38305
Region: United States > Tennessee > Jackson
Price Range: RM374 - RM515 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Carriage House Inn & Suites 2.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Jackson Best Western
Best Western Jackson
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Carriage House Inn & Suites staff and other travellers.
1 question
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5 months ago

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Questions? Get answers from BEST WESTERN Carriage House Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great bed!”
908julias, 20 Sep 2016 | Read review
“You might want a room on the back side of the hotel, quieter, and the sun shines on door.”
Thomas_H181, 8 Aug 2016 | Read review
“Choose rooms back of hotel not facing pool”
mscopper, 28 Jun 2016 | Read review
“Perhaps rooms that are not "deals" are better. Ours was beside the roadway and not a nice room at all -- certainly not updated in any way.”
Retiredperson2001, 8 Jan 2016 | Read review
“Second floor room on front was quiet”
johnsonfamily430, 21 Aug 2015 | Read review
5 of 5