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Our room was worn. Torn carpet, holes in the curtains, A/C was noisy and cooled the room , but it was extremely humid in the room, which made everything feel damp and the tile portion of the floor very slippery. The bed was horrible! Very...More
This place has good service and clean rooms for reasonable prices. The pool is nice, and clean. The furniture is better than you'd expect. I always stop here when traveling from Michigan to Bryson City NC. It's a nice and convenient place to take a...More
Not a luxury hotel, but it's close to interstate and convenient location. Mattress was a little worn and the tub had a slow drain. Served it's purpose since we were leaving early in the morning. Did not have a chance to try the breakfast in...More
I reserved a room here, checked and immediately checked out. Prior to checking out I asked if I could get a refund considering I was there for 5 minutes. The lady said I could but needed to contact the third party vendor first. I contacted...More
Thank Cee L
Response from TN570, General Manager at Quality Inn Merchants DriveResponded 30 May 2018
Your issue is with the 3rd party that you booked through.I spoke with the vendor the morning after you checked out & a refund was issued to them as I was on the phone.
We are a family of three that stayed one night before heading to the Smokies. We had a coupon book that the host honored with no question. He was also friendly and welcoming. The hotel room was clean with a TV, a microwave and a...More