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THIS HOTEL IS UNDER RENOVATION and we did not learn this until we checked in. This is a 4 story hotel and the 3rd & 4th floors are being renovated and workers are on the 2nd floor or this is what we were told. There...More
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 28 December 2017
Please accept our sincere apologies for the disappointing service of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. Should you return to our area in the...More
Stayed two nights in October. I ask the front desk how long they had been there and was told 10 or 11 years. I could not believe it because I thought the hotel was brand new. The spotlessly clean lobby with the new looking furnishings...More
Thank Martha L P
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 9 October 2017
We are glad you found our staff friendly and accommodating. Thank you for letting us know you enjoyed your stay here at the Holiday Inn Express Knoxville Strawberry Plains an we look forward to hosting you again
Overall a nice place and may stay there again.
Do not recommend breakfast.
- Nice, attractive location.
- Staff was nice.
- Clean entryway
- Quiet inside.
- Nice exercise room
- Nice bed, good sleep
- Clean room except for under bathroom sink...More
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 23 October 2017
I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed. We would love for you to give us an opportunity to make up for your poor experience.
Thank you for your feedback...More
Stayed here enroute to Hilton Head a couple times and both times had a great experience. Two minutes off I-40 with nice restaurant and gas right across the street. Looks really new. Room was quiet, spotless, modern and comfy. The front desk staff is super...More
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 23 September 2017
We are glad you enjoyed your stay enough to come stay with us again. Thank you for your good review and we look forward to hosting you again here at the Holiday Inn Express Knoxville Strawberry Plains.
Response from Brooklyn Ann C | Reviewed this property |
Yes. When the hotels say it's "pet friendly" all of the rooms have had pets in them. The hotel is 100% per friendly however they clean the rooms very well and all carpets/linens are cleaned after the pet has checked out.