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Extended Stay America - Knoxville - West Hills

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Traveller (10)
Room & Suite (13)
Dining (1)
Overview
  • Excellent33%
  • Very good18%
  • Average9%
  • Poor18%
  • Terrible22%
Travellers talk about
“full kitchen”(3 reviews)
“king suite”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Knoxville - West Hills
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Offers from Extended Stay America - Knoxville - West Hills
Special Offer: Save up to 10% TODAY!
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (44)
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Traveller rating
14
8
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10
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LanguageEnglish
14
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All reviewsfull kitchenroom was spotlessking suitefront desk clerkconsprossleep
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1 - 5 of 44 reviews
Hotel's Favourite
Reviewed 2 days ago

I like the new type of boarding house hotels that are becoming available. This was a very clean and luxurious feel. We only stayed one night but the halls were not carpeted, breakfast was a granola bar.

Thank Kathy S
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded yesterday

Kathy, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant experience and loved our beautiful property. On behalf of everyone here, we invite you and your family to stay with us again. Sincerely, Hotel Management

Reviewed 4 weeks ago via mobile

Roaches everyday, my clothes and things smell like cigarettes now, cleaning crew didn’t come clean every week like they’re supposed to, washing machine stained and ripped one of dress shirts and they only gave me a refund on the wash which was a whopping $2,...More

Thank Josh V
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 3 weeks ago

Josh, we sincerely apologize that you experienced so many difficulties during your stay with us. You deserved a clean, comfortable, and a stress-free stay, and we did not live up to your expectations. Your feedback will be used to help us better serve our guests....More

Reviewed 18 June 2018

We had recently sold our home and were waiting to close on the new one and need just a few nights before staying elsewhere with family. First we called the Extended stay at Cedar Bluff and made reservations but before we got there we received...More

Thank cindypowell03
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 19 June 2018

Cindy, we apologize you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments have been discussed with our appropriate individuals to enhance our service...More

Reviewed 2 June 2018 via mobile

This is my second attempt at submitting this review. I have never stayed in a place with a smell like this! It's a mixture of stale cigarette smoke and multiple meals being cooked at the same time. Even though it "looked clean" and the bed...More

Thank TenDiva
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 3 June 2018

We apologize for the inconvenience you encountered due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. On a positive...More

Reviewed 24 May 2018 via mobile

Reservations couldn't be found, but they did give me a room at same rate. No ice machine. Ants all in my room. Room wasn't clean. Staff was friendly, but this place isn't fit for anyone to stay at. Never again will I plan a stay...More

Thank Jordyn A
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 24 May 2018

Jordyn, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Breakfast included
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$68 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$68 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (10)
Room & Suite (13)
Dining (1)
Questions & Answers
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Room Tips
"No elevator"
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"lots of people with barking dogs...good luck..bugs!!"
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"ask for first floor. NO elevator."
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