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Four Points by Sheraton Knoxville Cumberland House

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314 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Knoxville Cumberland House
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Showing 305: English reviews
Louisville, Kentucky
Reviewed 5 June 2015

We were recently in Knoxville to see Garth Brooks in concert and we chose this hotel due to its close proximity to Thompson-Boling Arena. It was a great choice! We were able to walk to and from the arena which allowed us to avoid the expense and hassle of parking. The room was clean and pleasantly decorated. The beds and...

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Helpful?
Thank MarSull
Corbin, Kentucky
Reviewed 4 June 2015 via mobile

Recently stayed here for the Garth Brooks concert... everything was fantastic! I couldn't have asked for anything better. The staff were friendly and helpful, our room was clean, and I will definitely stay here again!

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Thank hrtaylor23
Columbus, Ohio
Reviewed 4 June 2015

This is a nice property with basic but nice rooms. The hotel seems pretty new and the rooms are well taken care of. The location is good but a bit of a walk into the middle of town as compared to some other hotels. I would stay here again but there are a couple of issues. One is check in...

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1Thank JaK_travels7
Austin, Texas
Reviewed 4 June 2015

My husband and I chose this hotel because it is by Sheraton and is within walking distance to the Thompson-Boling Arena, where we went to a concert. There was a long wait at check-in but the CSRs were nice. Although we paid for parking in a package deal, we could not find any available spaces. We were tired and frustrated...

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Thank Mel14567
Reviewed 2 June 2015

First the location is good, but the service is HORRIBLE. We booked this hotel weeks ago for the Garth Brooks concert. We arrive at the hotel around 2:30. We had 2 rooms for our group of people. When we arrive one room was ready. However, the second room was not. We all went up to one room and dropped out...

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Thank Sarah B
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Sarah B, It’s always our goal to quickly check-in guests so they can enjoy their trip, and we sincerely apologize for the delay from your room not being ready upon arrival. That was a very busy weekend for us, and we un-expectantly did not have enough team members to quickly turn rooms for our arriving guests which caused the...

Charlotte, North Carolina
Reviewed 1 June 2015

We arrived at 3pm, check in time, and our room wasn't ready. We were told to go park in the parking garage and by the time we got back to the lobby our room would be ready. When we got to the parking garage we didn't have a way to get it as no one gave us a key so...

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1Thank H202014
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear H202014, We are disheartened you did not enjoy your recent stay with us. As you mentioned, we were very busy the weekend you were with us, and we sincerely apologize for the inconveniences you encountered as we completely understand your frustrations. Thank you for sharing, and we truly hope you will consider giving us another try so we may...

Franklin, North Carolina
Reviewed 30 May 2015

Discovered this recently on a business trip and stayed there, and will do so again. Located basically on the University campus, next to Ft. Sanders hospital, it's brand new, airy, clean, modern, cosy and friendly staff. Loved the room, with a huge king size bed. My stay was most enjoyable.

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1Thank Gesie64
New Hampshire
Reviewed 27 May 2015

New Hampshire Destination Imagination stayed here for an entire week. The hotel itself is beautiful but the staff made this place FIRST RATE. They couldn't do enough for our group - always a smile and accommodated every need. Banquet staff was non stop with keeping everyone feed! (Alison you're AMAZING!) The location was perfect for shopping, cafes, (free) art museum...

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Thank SRNTNOW
Reviewed 24 May 2015 via mobile

We are here for DI Global finals and are so excited to have landed here for housing! Beautiful up to date rooms. The staff is also very pleasant and helpful. Rooms are also very clean! I would definitely recommend this hotel to anyone visiting Knoxville!

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Thank Heather R
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Heather R, We’re delighted you enjoyed your stay with us and experienced excellent service from our friendly team. Our team is truly committed to providing the best experience for our guests, so we appreciate your kind recommendation for other travelers interested in staying with us. Thank you for taking the time to write us a review, and we hope...

Reviewed 20 May 2015 via mobile

Awesome hotel. Rooms are great. The bar and restaurant are also nice. Great location right near the University and easy underground parking. The gym is well equipped, alas there is NO pool. Our room had one king and a pull out. Two tv's and fridge/sink are very handy.

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Helpful?
Thank Marty M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916-2713
Region: United States > Tennessee > Knoxville
Price Range: RM501 - RM789 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Knoxville Cumberland House staff and other travellers.
5 questions
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Nolensville, Tennessee, United States
6 months ago
over a year ago
North Canton, Ohio
over a year ago

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Questions? Get answers from Four Points by Sheraton Knoxville Cumberland House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed in a corner room on the 7th floor - room was spacious and quiet”
 of 5 bubbles 472stephw, 7 Nov 2016 | Read review
“as for a room facing the west to avoid the bright sun in the morning.”
 of 5 bubbles michaelcanada, 24 Jul 2016 | Read review
“king room was spacious”
 of 5 bubbles Virginians, 23 Jul 2016 | Read review
“Convenient to great restaurants and shops in downtown Knoxville. In a safe area.”
 of 5 bubbles caviemom, 20 Jun 2016 | Read review
“We stayed in 601, corner room with 2 queens. Very nice.”
 of 5 bubbles DoreneZ, 17 Jun 2016 | Read review
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