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Knoxville Marriott

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Knoxville Marriott
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531 Reviews from our TripAdvisor Community

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Showing 530: English reviews
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Nashville, Tennessee
Reviewed yesterday NEW

Overall I enjoyed the weekend at Marriott. I was there for a conference and from what I could tell the staff did an amazing job making sure things ran smooth. The food was delicious. The front desk staff was very friendly. I had requested to check in early Saturday and they had my room ready for me when I arrived...

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Helpful?
Thank HJWhite76
Reviewed 3 weeks ago

The reviews are accurate. This hotel needs updating, but our room was clean and the staff at the front desk and restaurant were excellent. We were in town for an event at the Knoxville Civic Center and Auditorium and this hotel is connected to the facility by a covered walkway, very convenient. The hotel is also within walking distance (a...

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Helpful?
Thank ChanimalKingdom
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for taking time to review your stay and for your kind remarks about our staff. We try to emphasize customer service, so it is rewarding when our guests recognize our efforts. I apologize for the issue with housekeeping you encountered. I will address this with the Housekeeping department in order to ensure this was an isolated issue. Thank...

Johnson City, Tennessee, United States
Reviewed 3 weeks ago via mobile

It is really simple from a customer perspective: This Marriott is in need of a remodel. Period. Yes it is clean and yes it is somewhat comfortable, and yes the staff were very helpful and nice, but dang, Marriott is better than the condition of this facility. We stayed concierge level and ended up being given rewards points because the...

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Helpful?
Thank Aaron C
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for taking time to review your stay with us. I apologize our current appearance did not meet your expectations. We are hoping for a renovation soon, sure to better meet the needs of our modern guests. We strive to provide all our guests with a memorable experience and exceptional customer service, so I hope your experience with our...

Raleigh
Reviewed 4 weeks ago

It's rare that I don't write positive reviews, but our stay this weekend was with mixed results. Overall this is a marginal Marriott property and needs an overhaul. To be specific: check in was positive, cable tv was out in bar during NCAA games - not good, very soft beds, no hot water on Saturday morning for over an hour,...

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Helpful?
Thank TarHeelsareBest
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your review. Feedback helps us to better serve our future guests. I regret your stay with us was unpleasant. We strive to provide all our guests with a positive experience, so I apologize we fell short. I have shared your remarks with the appropriate hotel teams in an effort to improve. Thank you for staying with us...

Greeneville, Tennessee
Reviewed 4 weeks ago

Stayed for the week on business and yes the hotel is a little dated with a need of updating but the staff is excellent and very polite. Concierge lounge was great as well as the exercise room. The positives out weight the negatives. Will stay here again when in Knoxville.

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Thank Russell C
Silver Spring, Maryland
Reviewed 4 weeks ago

Beautiful building from the inside, could use a bit of updating for style, but a nice atmosphere. Rooms were well appointed, and we had a nice view of downtown Knoxville from our shared balcony on the 9th floor. Helpful staff who directed us to the James White Fort down the street as a fun activity for the kids.

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Thank craig s
Culleoka, Tennessee
Reviewed 20 March 2017

When in Knoxville, I like staying at the full service Marriott. There is lots of parking outside, but if it is rainy...head for the garage. When you enter the garage go up a level....it's easier to enter the hotel on the lobby level. This is a dramatic lobby with a large and open atrium feel. My experience with the front...

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Thank PioneerTW
Reviewed 18 March 2017 via mobile

A nice place to get away for the weekend even though i only live 30 miles away. A great place to unwind for a weekend. Loved the outside to relax and unwind with some wine. A Beautiful fire glowing. Great Customer Service. The room was very cozy and bed was was comfy. Room was nice and clean.. Even though it...

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Thank sissycat84
Louisville, KY
Reviewed 15 March 2017

This hotel looks beautiful from the vast lobby but the rooms are a bit tired. The furniture was dented and worn as well as the wallpaper in places. The bathroom was nice sized and had granite counter tops. Our room had two doors although you could only enter from one of them. The second door led onto a hallway that...

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1Thank luvtravel88
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

We appreciate your feedback. I apologize your experience was lacking in some areas, and I will address these issues with the appropriate hotel departments to ensure they are corrected going forward. Thank you for staying with us and we hope you will stay again should your travels bring you back to Knoxville.

Cincinnati, Ohio, United States
Reviewed 11 March 2017 via mobile

We stayed in this hotel about 5 years ago and it was old and needed an update back then. We were sure it had been updated by now! As we pulled up, my kids were laughing about all the bad things from our last stay - and guess what - they're still here! Filthy, matted carpet, old, stained, peeling wallpaper,...

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Helpful?
Thank KKWalter
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your review. Your feedback is valuable to us, though I regret we fell short of your expectations during your stay. Marriott strives to maintain a certain standard, and we are scheduled for an update at the end of the year. Though our property is dated in ways, we try to ensure the highest level of customer service....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff

Additional Information about Knoxville Marriott

Address: 501 E Hill Ave, Knoxville, TN 37915-2516
Region: United States > Tennessee > Knoxville
Price Range: RM713 - RM1,237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Knoxville Marriott 3.5*
Number of rooms: 378
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Also Known As:
Marriott Knoxville Hotel Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Knoxville Marriott staff and other travellers.
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Questions? Get answers from Knoxville Marriott staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel has atrium and river views - request an upper floor river view room.”
ChanimalKingdom, 3 Apr 2017 | Read review
“Ask for a river view...high room”
PioneerTW, 19 Mar 2017 | Read review
“If light bothers you when you sleep, ask for a room that doesn't overlook the lobby.”
luvtravel88, 14 Mar 2017 | Read review
“Go to a different hotel”
Arness, 7 Dec 2016 | Read review
“River view is a bonus”
hotelier427, 6 Nov 2016 | Read review
5 of 5