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Lochside House Hotel & Spa

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Lochside House Hotel & Spa
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999 Reviews from our TripAdvisor Community

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Showing 999: English reviews
Reviewed 19 May 2016

Been here twice once for a wedding and once for a Spa weekend was impressed on both occasions , Restraunt has a nice feel in the evening and bar staff will make cocktail to order Rooms are fantastic (just don't do what I did and cram the thermostat up before going to the bar) drouth will follow! Spa setup is...

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Helpful?
1Thank killiepaye
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for your 5 star review we will be sure and pass on your comments to our team. Our Spa has won many awards and continue to impress every week. We hope you will come back for a third visit, so to your wife please book again........

Birmingham, United Kingdom
Reviewed 18 May 2016

Stopped here on business and really enjoyed it. Rooms were very clean and nice and big, and the food was nice. Even asked for Haggis for breakfast which was not on the menu but no problem for them. View is lovely across the loch and I know it's popular for weddings. Not sure what there is to do in the...

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2Thank Sutttraveller
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for taking the time to write feedback for us. We will pass on your comments to our team. We are happy we met your requests for breakfast as we do try and ensure all requests are met at all times. Our apologies on the WiFi, we know certain areas depending on certain devices can be slow....

Glasgow, United Kingdom
Reviewed 18 May 2016 via mobile

My two daughters had booked an overnight spa day with treatments n dinner. It was my husbands birthday two days after the intended stay and they invited us to book an overnight dinner bed n breakfast stay. Two days before we were due to set off they were told that we would be upgraded into one of their lodges if...

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3Thank JennyB056
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for your excellent comments about our team and our lodges we will certainly pass round to our team. Our lodges have been a great hit since being built last year and are constantly in demand. Thank you for saying we are the best in Scotland, which we would have to agree! We do hope you are...

Derry, United Kingdom
Reviewed 18 May 2016

What a beautiful hotel, very well laid out, very high quality, great staff, great value for money and so well appointed. Lunch was well priced with loads of options to suit lots of tastes, excellent service with a fantastic outdoor seating area and the most beautiful views. I'm going to stay here next time I manage to get to Scotland....

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Helpful?
Thank Feargal O
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for your 5 star rating and your positive feedback. We will be sure to pass onto our team, especially Michael who runs his Restaurant as you have stated. We do try and cater for everyone with our extensive menus and keep them priced in line with the local trade. We hope to see you back in...

ayrshire
Reviewed 18 May 2016 via mobile

Lovely stay..... Upgraded to garden view suite as my Mum had a sore knee and was avoiding stairs. Staff, especially Rory very helpful and cheery. Spa was great. Draw backs....... Steak not medium rare as requested, Dianne sauce had tomatoes in it??? And Nescafé in room??? Would return and would recommend though, will just take my own coffee! Worth having...

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Thank juicey69
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for your feedback and will certainly pass your comments onto our team and in particular Rory, who is often cited by our guests and is an asset to our great team. We have discussed your comments with our Chef and we do put tomatoes in our Diane sauce, to put our influence on the traditional recipe....

United Kingdom
Reviewed 17 May 2016

Visited the hotel recently for the wedding of two friends. The day couldn't have been picked any better; one of the warmest, cloud-free days of the year so far. As far as everything was handled with the wedding itself, the hotel staff did pretty well. The wedding breakfast was more than reasonable, bar service was fairly quick (although on the...

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1Thank thecritic721
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to give us feedback on your stay with us. We will be sure to pass your comments onto our team. Some of our team are quite young and we do invest a lot of training in all our team members. We have recently re trained our new breakfast chef on poached eggs...

Glasgow, United Kingdom
Reviewed 17 May 2016 via mobile

We visited to celebrate our anniversary after getting married here 3 years ago. We stayed on the Creoch suite which was lovely with a gorgeous view and wasalso spotless, my one complaint would be that there is nowhere to put your personal bathroom items so the addition of a shelf would be helpful. We enjoyed some wine in the sunshine...

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1Thank Laura A
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for choosing us for your anniversary and your 5 star comments shall be shared with the team. Your constructive feedback are welcomed and regarding the shelf, is something we will definitely look into. We are in the process of re doing our wine list to make it even better and we have passed on to the...

Glasgow, United Kingdom
Reviewed 16 May 2016 via mobile

We recently stayed the night here as I was part of a wedding taking place here. I couldn't fault the staff throughout the wedding, it was seamless and everybody was well catered for and it was a perfect day! My room however.... £100 for the night for a room smaller than my own bedroom at home, tiny double bed, shocking...

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Thank paaam5x
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for your wedding comments we will be sure to pass it onto our wedding department. We are sorry the room did not meet your expectations and the dimensions, bed size and view was not what you were expecting. The rooms are allocated on room type by the Bride 14 days prior to the wedding, as well...

ayrshire
Reviewed 14 May 2016

We booked hee for a special birthday meal on a Friday night. LocAtion is beautifully placed in the ayrshire countryside. But the restaurant, although very nice fell short on service. Had to ask for a spoon for the soup, then had to ask for steak knives for the steaks , they didn't bring the fish order as requested with sAlad...

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4Thank gordon911
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your constructive feedback and we are sorry we did not meet your expectations. I have raised your comments with our Restaurant team who will ensure they review your booking and feedback. We have over 170 weddings this year at Lochside and we pride ourselves on keeping both areas separate. The service comes from 2 different...

England
Reviewed 13 May 2016 via mobile

Stayed here recently for a friends wedding. I was lucky enough to stay in a lodge where there were four rooms, the main room had a stunning view over the loch, a kitchen, living room and a hot tub...lovely! On night two we stayed in a room - number 7 which disappointed me because for £100 we had a small...

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1Thank em2508
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to write a review on our hotel and for the constructive feedback. We will certainly pass on your comments to our team and are happy you enjoyed our lodges. We have recently made improvements to our breakfast offering which has made it even better and has been well received. We are sorry...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Set within 20 acres of land and overlooking two Lochs to each side, the hotel boasts magnificent views of the surrounding countryside and local 9 hole golf course. Lochside House Hotel is ideally situated for people wishing to tour Ayrshire and the outlying districts and also for those who would like to indulge themselves in The Spa at Lochside. The hotel was taken over in 1999 by Robert and Vivien Kyle and was extensively extended and refurbished to achieve a Four star rating from the Scottish Tourist Board. ... more   less 

Additional Information about Lochside House Hotel & Spa

Address: Nr New Cumnock, New Cumnock KA18 4PN, Scotland
Region: United Kingdom > Scotland > Ayrshire > East Ayrshire > New Cumnock
Price Range: RM515 - RM823 (Based on Average Rates for a Standard Room)
Number of rooms: 35
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Also Known As:
Lochside Hotel New Cumnock
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Questions & Answers

Here's what travellers have asked, with answers from Lochside House Hotel & Spa staff and other travellers.
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Questions? Get answers from Lochside House Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not near extractor fans”
 of 5 bubbles digger41, 6 Dec 2016 | Read review
“Ask for Lisa in the spa as she is a great ambassador for the hotel.”
 of 5 bubbles jimb402016, 7 Nov 2016 | Read review
“Did not stay as it was full”
 of 5 bubbles Snookytam, 7 Nov 2016 | Read review
“Rooms at the back face onto the loch.”
 of 5 bubbles F1368BRgeorgec, 21 Oct 2016 | Read review
“I would book at lochside view if I was booking”
 of 5 bubbles 382ellenr, 20 Oct 2016 | Read review
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