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Crowne Plaza Memphis Downtown

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Crowne Plaza Memphis Downtown
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1,175 Reviews from our TripAdvisor Community

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Reviewed 1 week ago NEW

We enjoyed staying at the Crowne Plaza for the second straight year during the Lads to Leaders Convention. Last year they were renovating the hotel and this year it was looking really nice. Despite reserving a King and it being during a convention they easily were able to adjust our room to a double as we preferred. The staff was...

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Helpful?
Thank Sonny S
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Wow - Sonny, thank you for returning to Crowne Plaza Memphis Downtown and for your glowing feedback. We are delighted you loved the new look of our property and that you were impressed with our courteous associates. We appreciate your loyalty and look forward to serving you and your family again soon. Sincerely, Danny Hiatt General Manager

Bracknell, United Kingdom
Reviewed 1 week ago via mobile

Staying at the Crowne Plaza Downtown. Ideally placed for moat of the attractions. Hotel staff are very friendly and helpful as are the people of Memphis. They have made us feel very welcome. The hotel is in need of some tickets, but clean and functional. Breakfast is varied with fresh omlette made you your liking.

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Helpful?
Thank Nuggetsnews
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for being our guest at Crowne Plaza Memphis Downtown. We are so pleased to read that you loved our breakfast offerings, friendly associates who took great care of you, as well as our convenient location. Thanks again for your kind remarks, and we look forward to seeing you here again in the future. Sincerely, Danny Hiatt General Manager

Tampa
Reviewed 1 week ago via mobile

This is my 2nd visit to this location and this time didn't start so great. First night, no working phone, smoky room, not enough towels, and no INTERNET!!! Requested towels and a different room, neither request filled. Next morning, took my list to the front desk and the staff tried to take care of the problems. Left for the entire...

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Helpful?
Thank cacolemanjohnson
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

Dear cacolemanjohnson, Thank you for sharing your feedback. We apologize for not properly preparing your room prior to your arrival. Your comfort will always be our top priority, and we apologize for failing to meet all your expectations. Your comments are being shared with the team to ensure these circumstances are not repeated, and I am confident you will have...

Vermilion, OH
Reviewed 2 weeks ago

The property was great for our Memphis anniversary stay. We wanted to do downtown and Graceland, so were perfectly situated for both. The employees at the hotel were well trained in Customer Service and shout outs go to DeLatisha at the front desk and Cleo in the van. They made our stay extra special.

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Helpful?
Thank dbaker831
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for choosing Crowne Plaza Memphis Downtown for your anniversary stay. We are delighted to know you had an amazing experience and that our location in the beautiful city of Memphis was perfectly for your plans. I am also thrilled to read your comments about the great service you received from DeLatisha and Cleo, and how they exceeded your...

Phoenix, Arizona
Reviewed 2 weeks ago

I stayed here last week and needed a suggestion for a restaurant with good food and great wine. Reginald recommended Flight. Because the weather was bad he offered to give me a ride. It was one of the best restaurants I have ever been to. When I was finished I called him and he picked me up within 5 minutes....

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Thank Rhonda568
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

It was a pleasure having you as our guest at Crowne Plaza Memphis Downtown. We love knowing that the attentive service provided by Reginald and Jennifer went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and I look forward to sharing your comments. Thanks for allowing us to be of...

Little Rock, Arkansas
Reviewed 2 weeks ago via mobile

Room was 9th floor overlooking the interstate, traffic kept me up most of the night and then again early in the morning. Rooms were average but clean. Parking was $17. Nice staff, would probably stay again facing the other direction in the hotel but if you are a light sleeper it's tough even with the ac on.

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Helpful?
Thank Jaime F
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Jaime, thank you for commenting about your stay with us. We are glad you liked your room, but we are sorry for the noise issue you encountered and the inconvenience it caused. Unfortunately we have no control over the traffic, but we do have rooms farther away from the highway that are a little quieter. Please request a room as...

Reviewed 2 weeks ago via mobile

Can't say enough about the staff, Very friendly and helpful staff. Clean, easy to find, able to walk to Bass Pro Memphis and Convention Center. I would stay here again. Only con is $17.00 per night parking fee. Close to Interstate and easy to get on and off.

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Thank Teresakia
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to review your stay at Crowne Plaza Memphis Downtown. We are so glad that you liked our friendly associates and convenient location which matched your needs for the trip in the area. We appreciate your business and look forward to welcoming you back soon. Sincerely, Danny Hiatt General Manager

Reviewed 2 weeks ago via mobile

Was met outside as opening doors of the car by Akil who brought me in with our luggage, then helped my husband get in the parking lot. He was upstairs in my room putting luggage away as I walked into room. I had also called hotel in the early a.m. to find a hair salon on an early morning appt...

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Helpful?
Thank Kimberly B
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Kimberly, thank you for being our guest at Crowne Plaza Memphis Downtown and for taking the time to write about your positive experience with our staff. We take great pride in training our associates to handle your every need, and reading compliments like yours is the greatest reward we can receive. I am excited to share your praises with all...

Panama City, Panama
Reviewed 2 weeks ago via mobile

My friends and I booked this hotel because of its proximity to the FedEx forum for a concert. I got a fairly good price but I'm not sure that the price was really worth it. Upon first glance the lobby and entrance is updated but the building is old as are the rooms. There was never any mention of having...

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1Thank Meagan S
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Meagan, we strive to make your time with us a complete success, and we appreciate your constructive feedback. We are sorry there were a few issues that kept your visit from being perfect, and we are working to prevent those from cropping up in the future. We also regret you were unhappy with our parking fee; however, parking in the...

Reviewed 2 weeks ago

The hotel was very clean and comfortable and the all the staff were pleasant and helpful including the restaurant manager who gave some valuable advice about getting to the music attractions and where to buy souvenirs. The only disappointment and the only reason I have not given 5 stars was the shuttle service. We were taken to the tourist information...

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Thank Ghast U
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for choosing Crowne Plaza Memphis Downtown and taking the time to review your stay. We are happy that you liked our well-kept property and courteous associates. However, we are sorry for the delay you experienced with our shuttle service and the inconvenience it caused. We hope this did not overshadow your otherwise positive stay with us and that...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 

Additional Information about Crowne Plaza Memphis Downtown

Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Region: United States > Tennessee > Memphis
Price Range: RM581 - RM1,690 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis Downtown staff and other travellers.
29 questions
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Questions? Get answers from Crowne Plaza Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room. Although they might all be by now.”
dbaker831, 12 Apr 2017 | Read review
“side on hotel away from motorway”
JKBlake, 25 Mar 2017 | Read review
“We didn't have enough time to check out the other areas of the hotel, but our room on the 2nd floor was satisfactory.”
venegas65, 14 Mar 2017 | Read review
“Choose another hotel”
TNfrecklesrus, 8 Mar 2017 | Read review
“Our roo. Was on the 7th floor and we could look out and see the city of Memphis looking towards Beale street area..”
kgnolen9562, 5 Feb 2017 | Read review
5 of 5