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Embassy Suites by Hilton Memphis

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Embassy Suites by Hilton Memphis
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823 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Memphis
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Showing 814: English reviews
United States
Reviewed 7 July 2016

I would recommend this hotel to anyone staying in memphis. It has very clean rooms and lobby and a nice breakfast. The hotel staff was very friendly and had great customer service. It is also in a great location.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Vondra M
Saint Louis, Missouri
Reviewed 7 July 2016 via mobile

Worst stay ever at Embassy suites! Terribly managed and poorly run. Check-in was a nightmare with a horribly long line! Breakfast was almost 30 mins late opening and immediately the line was horribly long, so long i decided to go have breakfast elsewhere. I am sure there are better options in the area.

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1Thank BigDaddyChef
Colleen-AGM, General Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for sharing your comments about your recent stay. We sincerely apologize for falling short of expectations, as we pride ourselves on providing a memorable service experience. We will use your feedback to refine our processes and thank you very much for the opportunity to serve you.

Memphis
Reviewed 7 July 2016 via mobile

This Embassy Suites has recently (2016) gone through a total renovation and it is fabulous! The rooms are new and beautifully furnished. The lobby is comfortable and lovely ! The staff goes out of their way to make sure everything is perfect. Our out of town wedding guests stayed here and everyone had the nicest things to stay about the...

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Thank ITravelMemphis
Little Rock, Ar, United States
Reviewed 6 July 2016

Lounge charge was changed and doubled. Kept my receipt so unfriendly staff had to change my bill. However, a few days later the hotel charged the fraudulent charge to my credit card as a separate charge.

Review collected in partnership with Embassy Suites Hotels
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1Thank tplr
Colleen-AGM, General Manager at Embassy Suites by Hilton Memphis, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

Reviewed 5 July 2016

It took house keeping services until 5pm or later to clean up our room. I called the front desk twice to check on the status of the room being cleaned and bed's made up. I was told that we were still on the list. This was such an inconvenience as we wanted to rest from being out sight-seeing. The house...

Review collected in partnership with Embassy Suites Hotels
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1Thank karenkT942KJ
Houston, Texas
Reviewed 5 July 2016

We reserved 2 rooms. One room we couldn't control the temperature in the room. The 2nd room had stains on the carpet, black mold on the top of a handle in the shower, the toilet overflowed, and there were no plugs that weren't in use to charge electronics.

Review collected in partnership with Embassy Suites Hotels
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Thank D9293LQcherylc
Colleen-AGM, General Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for sharing your comments about your recent stay. We sincerely apologize for falling short of expectations, as we pride ourselves on providing a memorable service experience. We will use your feedback to refine our processes and thank you very much for the opportunity to serve you.

Memphis, Tennessee
Reviewed 5 July 2016

This hotel is super great. Love the remodeled lobby. The staff was friendly and courteous. Managers reception was a relaxing experience and the children also enjoyed it. ( the goldfish snack was a hit)

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Thank 148elaynea
Frankfort, United States
Reviewed 1 July 2016

The stained carpet made the room smell and the housekeeping staff did nothing but make the bed everyday for my 8-day stay. Towels were always taken despite they were left hanging to use again. The sheet were never changed. The condiment container was rarely refilled after using the sugar for coffee in the room. However, the coffee in the room...

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1Thank Charlie W
Pickwick Dam, Tennessee
Reviewed 30 June 2016

Used contact found on bathroom counter. Counter and desk not cleaned. Very unhappy with a dirty room. Get your staff to inspect room before guest are given the rooms That's all I have to say on the subject

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Thank B3476YWmichaels
Birmingham, Alabama
Reviewed 29 June 2016

Not what I'm used to from the Hilton Brand. Too many negatives for me to stay again or recommend to friends or family. The location was awesome and the staff was nice. Room hot, bedding was not clean.

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1Thank channond2016
Colleen-AGM, General Manager at Embassy Suites by Hilton Memphis, responded to this review

Thank you for sharing your comments about your recent stay. We sincerely apologize for falling short of expectations, as we pride ourselves on providing a memorable service experience. We will use your feedback to refine our processes and thank you very much for the opportunity to serve you.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Embassy Suites by Hilton Memphis

Address: 1022 S Shady Grove Rd, Memphis, TN 38120
Region: United States > Tennessee > Memphis
Price Range: RM824 - RM1,248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Memphis 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Embassy Suites Memphis Hotel Memphis
Memphis Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Memphis staff and other travellers.
5 questions
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3 months ago
London, United Kingdom
3 months ago
Blue Island
8 months ago
Ocean Springs, Mississippi
over a year ago
Peoria, Illinois

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Questions? Get answers from Embassy Suites by Hilton Memphis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a nice walk in shower in the handicapped accessible room.”
 of 5 bubbles Itzie4you, 16 Jan 2017 | Read review
“All rooms have atrium overlooks. There isn't much scenery looking outside.”
 of 5 bubbles R2500QQmarkd, 11 Jan 2017 | Read review
“535 nice view to the lobby”
 of 5 bubbles 763anak, 27 Sep 2016 | Read review
“Go elsewhere.”
  • Moldy Airconditioner
  • Clogged filter that was 7 months old.
  • Dusty vent
 of 5 bubbles josephLem, 25 Aug 2016 | Read review
“Definitely choose a high level 'corner room'. This is an atrium hotel..”
 of 5 bubbles jennifercX3200GB, 11 Aug 2016 | Read review
5 of 5