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Extended Stay America - Memphis - Germantown

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Extended Stay America - Memphis - Germantown
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96 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Reviewed 2 weeks ago via mobile

Staying at this place I was told half truths many times,it was very noisy and several of my valuable including a 200.00 Verizon phone were stolen.Was told to check out when I complained and inquired.Do not stay here for any reason.

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Helpful?
1Thank John D
Reviewed 17 October 2016

Friendly and helpful staff who were professional yet still very personable and enjoyable to interact with. Everyone greeted us with a smile and a positive attitude. The room and hotel were very clean and well maintained and roomy with a very comfy and clean king bed. I would certainly recommend the Extended Stay America, German Town.

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Helpful?
Thank Shannon W
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Your feedback is important. Thank you for sharing. I am pleased to read about how well our staff assisted you and that your accommodations were to your liking so much that you would recommend our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Taylor, Michigan
Reviewed 3 October 2016

All went well two nights of good sleep large king size beds . Room was set up for housekeeping nice clean bathrooms . No noise at night made for a good sleep big plus there . Can't say enough of the staff day and night shift were great. Will stay again .

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Helpful?
2Thank jckflaherty
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is great to see you had a relaxing and well accommodated two nights at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Newport, Tennessee
Reviewed 1 October 2016

I was expecting a little more amenities in the room, and in the dinette suites, there weren't any dishes in the room. Some of the furniture is starting to show wear and give the ruin a tired look. I read a comparison that states that this is like a motel 6, only larger.

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Helpful?
Thank mnelson825
Spring, Texas
Reviewed 28 July 2016

We have actually stayed at this particular location three times while traveling from Houston to Gatlinburg. We've always found the hotel to be clean and well equipped and the staff to be friendly. The area of town (Germantown) where the hotel is located is quite nice. I have to mention that during our last stay (in July) I was a...

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Helpful?
Thank amarinesmom226
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so much for sharing your experience with us. I'm glad you were able to continue to have consistently excellent stays with us. I'm disappointed about the incident with your shoes. I will double check with our staff to resolve this issue. Thank you for bringing this to my attention. The staff and I would like to thank you...

Ann Arbor, Michigan
Reviewed 17 July 2016

I haven't really ever thought about staying at an extended stay, however, our first stay was great! It was also our first time in Memphis. Despite what I've heard about Memphis before arriving, the stories are exaggerated. The hotel was great, the staff at the desk were welcoming. The area of the city had several choices on food and shopping....

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Helpful?
Thank shaybaker1
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for posting a review of our hotel. I am glad to hear that your first stay with us was a great experience. I'm so pleased to know that our staff provided you with great service during your visit. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of our other...

Spring, Texas
Reviewed 16 July 2016 via mobile

I will never stay at this chain again. They try and nickel and dime you to death. We were given permission to check in early at no cost, then after the 2nd night the General manager rescinded the decision, forcing us to leave right away. Part 1..

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Thank wise8ddm
Charlotte, North Carolina
Reviewed 15 July 2016

Several weeks ago, my brother and I were traveling to Memphis, TN for a golfing event. At first, we were pleasantly surprised with the sheer number of fine dining options we had surrounding the hotel. There was a Ruth Chris, Capital Grille, Starbucks and even a famed, local seafood joint within a one mile radius. Upon entering the hotel, we...

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Helpful?
1Thank Tommy704
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience and that you...

Reviewed 21 June 2016

Turned up early in the afternoon after a few nights in LA coming from Australia. I was a little unsure about what to do and where to stay in Memphis but any concerns I had were quickly erased when I arrived at the hotel. The room was nice and clean in what seemed to be a nice area of town....

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Helpful?
1Thank Andrew R
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for your kind words. I am thrilled our staff were able to provide you with excellent service and a comfortable stay. I will make sure to inform Marlon on his outstanding job. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 13 June 2016

our room was nice, check in was easy. Service was good and friendly staff. however, we were disappointed with "breakfast". It was not even a continental breakfast. Be ready for hot water, packaged grits, packaged oatmeal, packaged muffins and granola bars. There was coffee but no juice or milk. So a bit of false advertising in my opinion to say...

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Helpful?
1Thank james m
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for writing a review of your stay. I am glad to hear you enjoyed our comfortable rooms and friendly staff. However, please accept our apologies that our grab-and-go breakfast was not to your expectations. Our breakfast is, indeed, fashioned as a “grab-and-go” convenience styled breakfast amenity. This information should have been communicated at check-in and I apologize that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown

Address: 6500 Poplar Ave, Memphis, TN 38119-4872 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Memphis
Price Range: RM350 - RM426 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Memphis/Poplar Hotel Memphis
Homestead Suites Memphis
Homestead Memphis
Memphis Homestead Suites
Extended Stay America Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown staff and other travellers.
3 questions
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Questions? Get answers from Extended Stay America - Memphis - Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the east side may be quieter”
 of 5 bubbles H9938MSstephenb, 18 Mar 2016 | Read review
“Deluxe suites have fold out beds for the little ones or guests. Ask for Dallas...”
 of 5 bubbles IsraSom, 10 Jan 2016 | Read review
“avoid this place period, do not stay at any extended stays at all!”
  • Mold on the bed!
  • Mold
 of 5 bubbles 2mitchc, 4 Jan 2016 | Read review
“The staff does a fantastic job of putting everyone in just the right place for each guest.”
 of 5 bubbles YES1YES, 9 Oct 2014 | Read review
“Any other property has to be better than here... No satisfactory response from management, This place is a less than single star rating and should never be seriously considered for any over night stay.”
  • Bed looked unmade, wrinkled sheets, looked someone just got up
  • dead bugs behind door in bathroom
  • Film - unknown cause in toilet - looked nasty
 of 5 bubbles badglfer, 26 Aug 2014 | Read review
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