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Extended Stay America - Memphis - Airport

86 reviews
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Traveller (16)
Room & Suite (11)
Dining (1)
Overview
  • Excellent16%
  • Very good12%
  • Average11%
  • Poor17%
  • Terrible44%
Travellers talk about
“memphis zoo”(2 reviews)
“esa”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (86)Write a Review
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1 - 5 of 82 reviews
Reviewed 1 week ago

My room was infesting with roaches, disgusting!! I asked to speak to a manager, none was in and was told they would call me, never received a call! I didn't sleep good because of the roaches running around in my room!More

Review collected in partnership with Extended Stay
Thank Brad K
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 1 week ago

Thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate...More

Hotel's Favourite
Reviewed 2 January 2018

The experience here starts and stops with Keisha, the General Manager, who apprently never sleeps. She is involved in everything and her staff follows her lead. Rooms were affordable and clean. They turned over 100 rooms the day we checked in, so the wait was...More

Review collected in partnership with Extended Stay
Thank HeywoodJB
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 3 January 2018

Thank you for the delightful review. We are thrilled to read you had a great stay with us at Extended Stay America and enjoyed all the aspects of our hotel. We appreciate you for mentioning Keisha, as she is a true asset to our team,...More

Reviewed 1 week ago

I stay here every time! It very clean, cheap, quiet, and reserved. Lots of parking available. Breakfast is good, WiFi okay, and blankets very soft. Front desk really slow, though. Side doors don’t open correctly with the room keys.More

Review collected in partnership with Extended Stay
Thank W4354PRkaylas
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 1 week ago

Thank you for being a loyal guest of Extended Stay America. We are pleased to know your visit with us was enjoyable and that you were impressed with your clean room. We have shared your concern with our maintenance team for better improvement in our...More

Reviewed 2 weeks ago

I had problems with management trying to to say I didn’t pay but I’m glad I kept my receipts and someone stole my credit card information to pay their bills a lot of hassle so just be careful and watch your credit card transactions

Review collected in partnership with Extended Stay
Thank berlisab2018
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 2 weeks ago

Thank you for bringing this to our attention. We take the security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management

Reviewed 3 weeks ago

The staff was very helpful!!! And was a great stay I recommend... only thing I seen was the elevator could of been cleaner... but other then that it was a comfortable stay.. and stay was very friendlyMore

Review collected in partnership with Extended Stay
Thank F5720IIkimm
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 3 weeks ago

Kim, thank you for staying at Extended Stay America. We are glad to read you had an enjoyable time with us and that you were impressed with our courteous service. Your feedback is valuable as it will help us improve moving forward. We appreciate you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$52 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$52 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (16)
Room & Suite (11)
Dining (1)
Questions & Answers
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Mick B
3 March 2017|
AnswerShow all 3 answers
Response from BUFFYG2311 | Reviewed this property |
Yes
0
Votes
Lisa L
7 September 2016|
AnswerShow all 5 answers
Response from Robert V | Reviewed this property |
It's located in a rather dark, secluded area. I would not stay there again because I didn't feel safe at night and neither did my wife.
1
Vote
Room Tips
"Nothing nice."
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"Room size is good on the ground floor"
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"We were on the 3rd floor and it was blessedly quiet!"
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"I will NEVER stay here again...Worst motel we HV ever stayed in.."
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