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Extended Stay America - Memphis - Airport

Booking.comUS$57*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$57*
US$57*
US$57*
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Extended Stay America - Memphis - Airport
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40 Reviews from our TripAdvisor Community

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Showing 37: English reviews
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Reviewed 5 days ago NEWvia mobile

I dont usually write reviews, however I had to write one on this hotel because it was the worst experience ever. The hotel is isolated from everything.1st I opened the door to find red stains on the carpet like someone forgot it was that time of month. I sat on the bed after spraying bug spray and noticed someone did...

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Helpful?
Thank Dubois D
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Please accept our most sincere apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. I would also like to inform you that, our brand standards require us to keep kitchenware at the front desk rather than...

Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 7 July 2016

We stayed for 3 nights and the staff were very friendly and the room was great. Only a couple of miles from Gracelands which was handy and near the airport but very quite area. We had a lot of washing to do so the big guest laundry was a real help. There is a grab and go coffee and muffins...

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Helpful?
Thank John P
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Thank you for selecting Extended Stay America - Memphis - Airport for your visit and for sharing your comments. We are so delighted you found our associates to be friendly and that our location worked perfectly for your needs. It is also great to read that you were impressed with our laundry service, breakfast offerings and your accommodation along with...

Kentucky
Reviewed 1 week ago

I stayed here for 2 weeks and there is nothing close by to go eat. First i had to go ask for plates and cups that are furnished with room so you can cook or what ever. They told me you had to ask for them as they walk off if they left them in rooms. First time i heard...

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Helpful?
Thank spottedhawk90
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Thanks for evaluating your stay. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests who prefer a homelike living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. We are also sorry our location was not that appealing to you. We regret the...

Sydney, Australia
Reviewed 2 weeks ago via mobile

This hotel was good value and I'd definitely stay here again. We used the sofa bed and it was fine. Since it's an airport hotel nothing is within walking distance but it's very easy to get around with a car. An uber to downtown was under $15.

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Helpful?
Thank Tom S
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Tom, thank you for taking the time to review your experience at Extended Stay America - Memphis – Airport. I am pleased you felt you got a good value for the money and that you had a relaxing stay. Thank you for choosing our hotel, and we look forward to welcoming you and your friends back soon. Sincerely, General Manager

Reviewed 3 weeks ago via mobile

I wouldn't stay here again. The first room they gave us was very dirty and the fridge sounded like a motor. We switched rooms and the second was better, however we were greeted by roaches in the kitchen area. There were no coffee pots in the room as advertised either. The breakfast was packaged oatmeal and grits and very basic....

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Helpful?
Thank Brandy P
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Brandy, thank you for staying at our hotel. We sincerely apologize for the cleanliness issues you encountered in your room and for the inconvenience it caused. Your feedback has been shared with our housekeeping team, and we are working hard to deliver the type of hospitality that you should always expect from us. I would also like to inform you...

Reviewed 4 weeks ago via mobile

Had a nice peaceful stay good location just minutes from graceland and within 10 to 12 min of sun studios, bass pro ,memphis zoo and many other attractions room was nice comfortable bed will stay again

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Helpful?
Thank Lisa L
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Lisa, thank you for being our guest at Extended Stay America - Memphis – Airport. We are delighted to read you liked your room and that our location was perfect for your travel needs. We look forward to welcoming you back soon. Sincerely, General Manager

Reviewed 4 weeks ago

This place was clean, pretty quiet considering there's n airport and a highway right outside. The staff were courteous and professional, knew where to get good BBQ too ! My room was spacious and everything worked save the automated wake-up call - it runs 30 minutes early ... The only serious noise issue was relatively minor: a Heavy cargo flight...

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Helpful?
Thank Allan G
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Allan, it was our pleasure having you as our guest at Extended Stay America - Memphis – Airport. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room. However, we are sorry for any inconvenience caused and we regret the same. We hope to see you and your friends again soon....

Atlanta, Georgia
Reviewed 17 April 2017

It was ok. Smelled like dirty feet, but it's a no-frills place. There's no way I'd spend more than one night in this spot, so "Extended Stay" is right out. Two towels for 3 people is kinda ridiculous - and the bed was saggy & uncomfortable. Coffee tasted like sewer water. Lousy location, noise everywhere. Sorry, not a bargain even...

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Helpful?
Thank kalliope61
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide...

Reviewed 6 April 2017

I stayed in a "smoke-free" room, but it was obviously not. There were literally cigarette ashes on the nightstand. The rugs and floor had not been cleaned (hair in the bathroom!) and the bathroom floor smelled like urine. The woman at the desk in front of me said there was toothpaste in her sink from previous guests. Horrible.

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Helpful?
Thank Roze H
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't...

Arkadelphia, Arkansas
Reviewed 30 March 2017

Filthy carpet, a towel left from the previous guest, cramped room, uncomfortable hidabed with no mattress pad. This place had nothing to recommend it and was definately not worth the money. Cancelled our second night and moved elsewhere.

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Helpful?
Thank PiBaby
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take actions to identify why we failed so we can prevent these issues from occurring again....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Airport

Address: 2541 Corporate Ave E, Memphis, TN 38132-1736 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Memphis
Price Range: RM268 - RM709 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Airport 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Memphis Airport Hotel Memphis
Memphis Homestead Suites
Homestead Suites Memphis
Homestead Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Airport staff and other travellers.
2 questions
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Sevierville, Tennessee
2 months ago
8 months ago

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Questions? Get answers from Extended Stay America - Memphis - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even the rooms facing the highway were pretty quiet, my friend said hers was good too. (opposite side of hotel)”
X1487CKallang, 20 Apr 2017 | Read review
“Go elsewhere”
PiBaby, 29 Mar 2017 | Read review
“Go somewhere else to get a better room.”
77danap, 23 Jan 2017 | Read review
“Find another hotel”
agoyne, 13 Oct 2016 | Read review
“Stay away from elevators and ice machines.”
robertvX8573OX, 20 Sep 2016 | Read review
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US$57* /night
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Prices are for 1 room, 2 adults
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