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Extended Stay America - Memphis - Airport

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Traveller (24)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent14%
  • Very good11%
  • Average11%
  • Poor18%
  • Terrible46%
Travellers talk about
“memphis zoo”(2 reviews)
“place to stay”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Additional information
Offers from Extended Stay America - Memphis - Airport
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (96)
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11 - 15 of 92 reviews
Reviewed 5 March 2018

I expected better since this location is close to the airport, definitely business class, just not the kind of business I was expecting! Hotel smelled of Marijuana and there was always after hours parking lot "activity"

Review collected in partnership with Extended Stay
1  Thank 195russellk
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 7 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 10 February 2018

My room was infesting with roaches, disgusting!! I asked to speak to a manager, none was in and was told they would call me, never received a call! I didn't sleep good because of the roaches running around in my room!More

Review collected in partnership with Extended Stay
1  Thank Brad K
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 12 February 2018

Thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate...More

Reviewed 8 February 2018

I stay here every time! It very clean, cheap, quiet, and reserved. Lots of parking available. Breakfast is good, WiFi okay, and blankets very soft. Front desk really slow, though. Side doors don’t open correctly with the room keys.More

Review collected in partnership with Extended Stay
Thank W4354PRkaylas
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 8 February 2018

Thank you for being a loyal guest of Extended Stay America. We are pleased to know your visit with us was enjoyable and that you were impressed with your clean room. We have shared your concern with our maintenance team for better improvement in our...More

Reviewed 2 February 2018

I had problems with management trying to to say I didn’t pay but I’m glad I kept my receipts and someone stole my credit card information to pay their bills a lot of hassle so just be careful and watch your credit card transactions

Review collected in partnership with Extended Stay
Thank berlisab2018
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 3 February 2018

Thank you for bringing this to our attention. We take the security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management

Reviewed 30 January 2018

The staff was very helpful!!! And was a great stay I recommend... only thing I seen was the elevator could of been cleaner... but other then that it was a comfortable stay.. and stay was very friendlyMore

Review collected in partnership with Extended Stay
Thank F5720IIkimm
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 31 January 2018

Kim, thank you for staying at Extended Stay America. We are glad to read you had an enjoyable time with us and that you were impressed with our courteous service. Your feedback is valuable as it will help us improve moving forward. We appreciate you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$60 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$60 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (24)
Room & Suite (11)
Dining (1)
Questions & Answers
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Mick B
3 March 2017|
AnswerShow all 3 answers
Response from BUFFYG2311 | Reviewed this property |
Yes
0
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Lisa L
7 September 2016|
AnswerShow all 5 answers
Response from Robert V | Reviewed this property |
It's located in a rather dark, secluded area. I would not stay there again because I didn't feel safe at night and neither did my wife.
1
Vote
Room Tips
"look at your reviews My God does anyone there care??"
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"Nothing nice."
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"Room size is good on the ground floor"
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"We were on the 3rd floor and it was blessedly quiet!"
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