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Madison Hotel

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Traveller (485)
Room & Suite (343)
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Overview
  • Excellent56%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“rooftop bar”(320 reviews)
“junior suite”(47 reviews)
“mississippi river”(140 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,180)
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2,147 results
Traveller rating
1,158
544
249
118
78
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LanguageEnglish
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1,158
544
249
118
78
Show reviews that mention
All reviewsrooftop barjunior suitemississippi riverbeale streetboutique hotelfire pitvalet parkingturn down servicelarge bathroomvalet servicebeautiful hoteldowntown memphisfew blocksmud islandsouthern hospitalitycivil rights museummain street
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491 - 495 of 2,147 reviews
Reviewed 30 March 2017 via mobile

Perfect for staying a few nights. Music themed but not in your face. Central for attractions. Great bar on the roof to watch the sunset from. Lovely swish rooms. All the things you'd expect in the room. Staff friendly. Loved it.

Thank Michelle275
Response from Shondra B, Front Office Manager at Madison HotelResponded 16 April 2017

Thank you so much for your comments about the front desk staff, they truly believe in putting the guest first. The rooftop bar is truly amazing. I will relay your candid comments about your stay. We look forward to having you here again.

Reviewed 28 March 2017

Cleaning services were delayed and we were not able to check in until after 9 pm. This is unacceptable!! We went out for dinner. Didn't get a call to say the room was ready. Called front desk. They said Room was ready. So we went...More

Review collected in partnership with this hotel
1  Thank bernadetted346
Response from Shondra B, Front Office Manager at Madison HotelResponded 16 April 2017

My sincerest apologizes for the late check-in and the housekeeping issues. We are working diligently to improve that. You are correct that is completely unacceptable, and we apologize for the inconvenience.

Reviewed 28 March 2017

What was once a lovely hotel seems to be faced with financial woes and declining quickly.... - $$$: Overcharged for our first round of drinks at the rooftop bar $50 for two drinks... - Noise: 15minutes of garbage trucks echoing through the alley between 3...More

3  Thank 1234nj
Reviewed 28 March 2017

Great location for Beale St Rooftop Bar was outstanding Bellman crew was very helpful with parking Was disappointed our room was not ready till after 9pm and room was next to elevator and loud Overall nice hotel

Review collected in partnership with this hotel
Thank Z8591XQelizabethl
Response from Shondra B, Front Office Manager at Madison HotelResponded 16 April 2017

Thank you so much for your comments about the rooftop bar and our bellman, they truly believe in putting the guest first. I will relay your candid comments about your stay. We look forward to having you here again.

Reviewed 28 March 2017

This review is about giving kudos to Madeline and her housekeeping staff. 2 weeks after checking out of my very nice suite, I discovered that I had left a pouch of jewelry in the room safe. I immediately called to inquire but was told nothing...More

Thank Christyday
Response from Shondra B, Front Office Manager at Madison HotelResponded 16 April 2017

Thank you so much for your comments about the Madalyne, she truly believes in putting the guest first. I will relay your candid comments about your stay. We look forward to having you here again.

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About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$172 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Memphis
#7 Romantic Hotel in Memphis
#9 Family Hotel in Memphis
#11 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$172 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Memphis
#7 Romantic Hotel in Memphis
#9 Family Hotel in Memphis
#11 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms
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Traveller (485)
Room & Suite (343)
Dining (29)
Amenities (29)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
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AndyBernard1
14 June 2018|
AnswerShow all 3 answers
Response from Sheryn R | Reviewed this property |
We stayed in April, and the renovations were nowhere near finished. Also they still have our $1000. We are disputing this through Visa International. They said it’s for payment of accommodation. Although we prepaid our... More
0
Votes
james S
21 March 2018|
AnswerShow all 4 answers
Response from Rahul M | Reviewed this property |
It used to be friendly, amazing, clean and vibrant. Now it just sucks! It smells. It is dirty! It is unfriendly! I wrote a review on TripAdvisor and no one from the hotel even responded. That should tell you how much they... More
1
Vote
lindafromNJ
3 January 2018|
AnswerShow all 3 answers
Response from Amy V | Reviewed this property |
We also were told cancellation would mean forfeiture of all costs. It was definitely a risk.
0
Votes
Room Tips
"River view rooms are the best!"
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"Upper level rooms have great views of the river."
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"Ask for higher floors and views of the Mississippi to avoid street noise."
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"5 stars for service, sleep quality and rooms."
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