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Bed bugs and wouldn't give refund and we paid cash, stated we had to wait for manager the next morning to get refund... So we went to another hotel and had to come out of more money
WILL NEVER STAY AGAIN, HORRIBLE SERVICE
Where to even start.... First off, the lobby is locked at all times, red flag number one. When we went to look at our first room, we walked into a room that the beds had not even been made, nor the floor vacuumed. The woman...More
The staff was excellent, friendly courteous even funny at times. Could not say the same for the rooms, the first room we got hadn't been cleaned, toilet paper and water bottles on the floor, obviously not vacuumed. The bed was not made, the room had...More
Try getting some sleep, try getting a towel, try getting a clean room, try getting to room without dodging the gangbangers and drug dealers sitting in their cars playing insanely loud music. Management knows, they don;t care, ask Miss RitaMore
1 Thank Conrad D
Response from Manager_11525, General Manager at Crossland Memphis - Sycamore ViewResponded 4 May 2015
Thank you for your recent review of your stay. I sincerely apologize that you did not have a comfortable stay with us. Please know that guest safety is our number one concern. As this hotel’s manager, I can assure you that I have put steps...More
On February 3, 2015 I checked into this Extended Stay America Hotel. It was late and my husband and I were exhausted from an extremely long trip. To be honest the first night I really did not pay that much attention to the room or...More
3 Thank Tammy G
Response from Manager_11525, General Manager at Crossland Memphis - Sycamore ViewResponded 7 April 2015
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you experienced maintenance and cleanliness issues during your stay. I am sorry for your experience. As this hotel’s manager, I can assure you...More
US$56 - US$72 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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Also Known As
Extended Stay America Memphis / Sycamore View Hotel Memphis ,