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Homewood Suites Memphis - Hacks Cross

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409 Reviews from our TripAdvisor Community

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Showing 406: English reviews
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Auburn, Washington
Reviewed yesterday NEW

Betty is so welcoming and makes you feel at home! I will go back and visit because of her! The hotel is clean, the staff is very kind and helpful. They have a great breakfast and after work snacks/drinks. Thanks to Betty is is amazing!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Michelle B
Alabama
HOTEL’S FAVOURITE REVIEW
Reviewed 23 March 2017

We had no issues what so ever, we had a late check in and they were so accommodating. Everything about the room was perfect, clean living area, clean bedroom, comfortable bed, and clean bathroom. Breakfast was great and there was plenty of food.

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Helpful?
Thank Carly M
About Hotel's Favourite Review
Management response:

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Southwind. We are delighted that you enjoyed your stay. We will share you remarks with our staff to ensure that we continue to deliver excellent service. Casey Thompson Assistant General Manager

Reviewed 2 days ago NEW

Time and time again I have stayed at this Homewood Suites and every single time I've had nothing but the best attention given to me as a guest from every department. My favorite is being dished out a huge helping of love from the kitchen staff! I'd highly recommend staying here. I don't go looking for anywhere else to stay...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Linda S
Pittsburgh
Reviewed 1 week ago

I loved the staff last time I was there (October 2015) so I recommended this hotel to my group that was travelling for business. While the staff was still amazing, the lobby and rooms could have used a thorough cleaning. Things like sticky table legs and brown ceiling spots in the shower just kind showed that while the hotel is...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Rachel S
HiltonsofSouthwind, Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Good afternoon, Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Southwind. We are delighted that you recommended our property to your business colleagues, but are saddened by the fact that we did not meet your expectations as far as cleanliness standards. We will be sharing your feedback with the...

Chattanooga, Tennessee
Reviewed 2 weeks ago

Horrible smell in the room I was first given and the heat was on to 88 (weather outside was hot). Changed rooms. No smell, but still hot in there. Also, everything was on when I walked in...lights, all tvs, etc. I creeped me out. Felt like I was walking into someone else's room.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank TMF36
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear TMF36, I am terribly sorry for your experience upon arrival. It is strange to find the heat of when we are now having warm weather. I will follow up with our team regarding your comments on your room. I hope your second room worked out just fine. Again, I apologize for the inconvenience. Best regards, Jonathan Mulroy, General Manager.

Memphis, Tennessee
Reviewed 2 weeks ago

Everything was wonderful, I enjoyed my stay. Very peaceful and quiet, clean and great customer service. Complimentary breakfast should be better, but I absolutely will be back keep up the good work!!!

Review collected in partnership with Homewood Suites by Hilton
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Thank braelynl2017
Spring, Texas
Reviewed 2 weeks ago

This is a standard Homewood Suites hotel. Staff is super! But - beware of where they put you in a room. Super noisy, disruptive hotel. We were put near the entry doors and stairwell doors. It was not conducive to a a good nights sleep. I would think it was just a fluke, but this has been our experience both...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank dsoifer
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear dsoifer, I am pleased to see that you found our staff to be super. They do all they can to see to it our guests are happy. However, I am very sorry for the noise you experienced during your stay. It is disruptive to our guests when one cannot get a good nights sleep. Guest rooms by entry doors...

Monrovia, United States
Reviewed 3 weeks ago

The Hilton Hacks Cross Southwind Hotel is an excellent facility with gracious and professional staff. The hotel is very clean and very well maintained. I was in Memphis on business and from the moment of checkin, it was hospitality at its finest. Great place to visit!

Review collected in partnership with Homewood Suites by Hilton
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Thank sophial883
Raleigh, North Carolina
Reviewed 3 weeks ago

Standard Homewood Suites property. Rooms are large and quite comfortable. Housekeeping seemed up to the task. Front desk staff was friendly and efficient even when handling multiple tasks. Breakfast and evening meal service looked good and plentiful although I only enjoyed the breakfast. Location is good in that it is far enough off the main road that noise really isn't...

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Helpful?
Thank AverageJoe55
Memphis, United States
Reviewed 3 weeks ago

I've worked in hotels for years, and my daughter selected this property to host her Birthday weekend retreat with 7 of her friends, and followed it up with a party in the meeting room. The property is very clean, chic, and spacious. The girls were highly impressed (and they're a tough crew to please). The staff is excellent, and very...

Review collected in partnership with Homewood Suites by Hilton
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Thank 509clarissaf

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities

Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Region: United States > Tennessee > Memphis
Price Range: RM544 - RM1,018 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites
Hotel Style:
#20 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Memphis - Hacks Cross staff and other travellers.
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United States
7 months ago
over a year ago

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Questions? Get answers from Homewood Suites Memphis - Hacks Cross staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get first floor, but if you get back of hotel it is a bit of a hike to the lobby.”
johnwH3732RS, 2 Feb 2017 | Read review
“away from stairs or elevator”
SuzieDallas_Tx, 31 May 2016 | Read review
“I had the 4th floor, and it was fine.”
jillienga, 14 Apr 2016 | Read review
“If noise early in the morning (4am) bothers you, ask for a room on the north side (even #'d rooms).”
v0nyad, 11 Apr 2016 | Read review
“As I said very quiet, except for room 100, if you sleep in the bedroom area not on pull out the sounds of the door wouldn't bother you much.”
1200Emma, 1 Apr 2016 | Read review
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