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Homewood Suites Memphis - Hacks Cross

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Homewood Suites Memphis - Hacks Cross
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382 Reviews from our TripAdvisor Community

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Showing 379: English reviews
Memphis, Tennessee
Reviewed 29 August 2016

Best hotel ever my children love the pool and I absolutely love love love this hotel great location great breakfast and staff will definitely Stay here again and chariss is a angel love her she was great during check in

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Zeffreia J
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Hi, Zeffreia J and thank you for sharing such kind sentiments. I will share your feedback with our team and we look forward to seeing you again soon. Loretta W.

Macomb, Michigan
Reviewed 28 August 2016

Checked in to this hotel while travelling. Have gotten so used to quality rooms from the Hilton brand, I became complacent. At first blush the room looked good, if showing a little wear and tear. As the night progressed, I started seeing more things that showed a horrible room reset. Opened the cabinets and saw minimal dishes, looked in the...

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Helpful?
Thank redleg155
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear redleg155, We regret to hear that you didn't have a pleasant stay. I hope that you brought this matter to our attention and we were able to resolve it to your satisfaction prior to check out. We hope that you will consider staying with us in the future. Sincerely, Loretta W.

Tulsa, United States
Reviewed 27 August 2016

Stayed in this hotel a number of years ago and it was starting to get run down. As such I was a bit apprehensive about staying there again. When I checked in I was pleasantly surprised. Both the lobby and my room were clean and updated. The staff was courteous and professional. Will gladly stay there again on my next...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank C C
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Hello, CC and thank you for sharing your review. We are delighted to hear that our fresh, new look exceeded your expectations. See you soon! Loretta W.

Dallas, Texas
Reviewed 26 August 2016

FedEx training. Stay at this hotel. You are close to training and also places to eat. The Service is great and the property is nice. Takes 3 minutes from door to training class at headquarters. Worth your time.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank davidbP5775IB
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear davidbP5775IB, Thanks for sharing such kind sentiments. We look forward to seeing you again soon.

Waterbury, Connecticut
Reviewed 24 August 2016

We stayed at this hotel and it was beautiful, clean and the staff was very professional.The breakfast was delicious, very healthy. The pool was clean and refreshing. Also the outside area was very inviting, with the white lights and multiple seatings, and grills.

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Helpful?
Thank Francis E
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for your review. We are delighted to hear that you found our hotel inviting. We hope to see you again if you are in the area.

Memphis, Tennessee
Reviewed 24 August 2016

Satisfied . Enjoyed our stay & the suite . Was able to get a lot of sleep . Late check out was awesome. Was extremely satisfied of the cleanliness expect for a few hairs in the tub . Would highly recommend!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Jhoward3
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for submitting a review. We appreciate the feedback and are happy the you enjoyed your stay. Please come see us again if you are in the area.

Colorado Springs, Colorado
Reviewed 23 August 2016

Checked in around 9:30 PM and the lady behind the front counter was amazing. After telling her I had never been there before she told me every perk the hotel had and a few places around the hotel. Got to my room and initially was pleasantly surprised with the apparent cleanliness of the room. Upon stepping into the shower I...

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Helpful?
Thank j4wolfe
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for submitting a review. We appreciate the feedback and apologize for not meeting expectations. The comments will shared with our team to help improve our hotel. Please give us another opportunity if you should be in the area again.

Chicago, United States
Reviewed 23 August 2016

A very good and conveniently located facility. The kitchen and front desk staff does make a commendable effort to make the hotel guess feel at home. Tamara, the front desk hostess, did an outstanding job, from my perspective, in going the extra mile and maintained a smile throughout the entire time.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Melvin B
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for submitting a review. We appreciate the comments and will share with our team, especially Tamara. We hope to see you again if you should be in the area.

Reviewed 23 August 2016 via mobile

This place looks great. New carpets, newly renovated rooms, updated breakfast area. Love this place and the staff! Great rooms, everything is new!!! My only complaint is the pillows are terrible. If you are going to do so many upgrades, get new pillows please!

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Helpful?
Thank GenoG16
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

We appreciate you taking the time to submit a review. The team is glad to hear the you love our hotel and staff. Thank you for the comments and hope to see you again should you be in the area.

Memphis, United States
Reviewed 18 August 2016

This was a great experience. Good breakfast every morning. Evening social with food and drink every week night. It was nice to have the extra space over a regular hotel room. If given a choice, everyone should stay at this hotel just so they can meet Ms. Betty the dining supervisor/coordinator. She is fabulous.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Israel J
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Thank you for the great comments about your recent stay with us. We are happy to hear that you had a great experience. We will certainly pass on the comments to the team and Betty! See you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Region: United States > Tennessee > Memphis
Price Range: RM548 - RM963 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites
Hotel Style:
#20 Business Hotel in Memphis
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Questions & Answers

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5 months ago
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Questions? Get answers from Homewood Suites Memphis - Hacks Cross staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get first floor, but if you get back of hotel it is a bit of a hike to the lobby.”
 of 5 bubbles johnwH3732RS, 2 Feb 2017 | Read review
“away from stairs or elevator”
 of 5 bubbles SuzieDallas_Tx, 31 May 2016 | Read review
“I had the 4th floor, and it was fine.”
 of 5 bubbles jillienga, 14 Apr 2016 | Read review
“If noise early in the morning (4am) bothers you, ask for a room on the north side (even #'d rooms).”
 of 5 bubbles v0nyad, 11 Apr 2016 | Read review
“As I said very quiet, except for room 100, if you sleep in the bedroom area not on pull out the sounds of the door wouldn't bother you much.”
 of 5 bubbles 1200Emma, 1 Apr 2016 | Read review
5 of 5