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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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Dover, New Hampshire
Reviewed yesterday NEW

Although the rooms were clean, housekeeping came at very odd hours. There could have been more attention to detail with the cleaning of the room. The food at the in house restaurant was not as good as I expected, although the wait staff at the bar were excellent. We had a trainee at the bar that was outstanding.

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Helpful?
Thank Steven W
Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

I attended a 3-day conference. During this time I had opportunities to interact with staff. All except one person was not only courteous but friendly and willing to go out of their way to help. Whether I was talking to a colleague " I don't know where the Magnolia room is." And a staff member stopping to give directions or,...

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Helpful?
1Thank Regibus
About Hotel's Favourite Review
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Regibus, Thanks so much for the 5 STAR review. We are happy to know that most of the staff was helpful and courteous towards you during your stay. It's too bad that we have an employee on our floor that does not embrace our culture of Delivering Hospitality. We will soon figure that out. Come back and stay with...

Indianapolis, Indiana
Reviewed yesterday NEW

Really enjoyed our stay at the Sheraton. The room was a good size and so was the bathroom. There were three things in the bathroom that might need your attention. The make up mirror was missing. The faucet in the sink dripped just a little bit. I could not get it to turn all the way off. Also, the grab...

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Thank 856caroleh
Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

Left hotel at 7.00am, returned 5.30pm, 2 rooms that we are occupying had not been made up, very bad customer service for a so called 4 star hotel, could not freshen up before going out in the evening, not happy!!!

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Helpful?
Thank ieboyd
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ieboyd, Please accept my sincere apologies for the terrible service you received from housekeeping. Please call me at 901-214-3717 so that I can get some more information on this and do an investigation. It is not acceptable for any of our Room Attendants to ignore a room assignment. Thank you so much for letting us know. I'm so sorry....

Nashville, Tennessee
Reviewed 3 days ago NEW

The sink handle for the hot water was missing. When I went to call the front desk, the phone didn't work... and then I noticed why... There was no phone cord connecting the phone to the wall. There was also hair everywhere in the bathroom. Very disappointed.

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Helpful?
Thank clark1903
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Mr. Clark, Please accept my sincere apologies for the sink handle missing. I'm not sure what happened here. I wish you would have let us assist you while you were on property but my understanding was that you did not want to move rooms or have anyone come to your room. We are always here to help when a...

west mids england
Reviewed 3 days ago NEW

We were here for 2 days only. The staff were not the most pleasant we have found while in the USA. Arriving early we went for breakfast, nothing was explained to us, we were not given a menu so assumed it was buffet only, it wasn't. The bar staff seemed rushed and I had a glass of wine, which seemed...

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Helpful?
1Thank ali1965
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dar Ali1965, Please accept my sincerest apologies for the terrible service you received in the restaurant. We do only offer the breakfast buffet in the morning...and I'm sorry that this was not communicated to you by the server. I will also be sharing this review with the Restaurant Manager so that he can use this feedback as a training tool...

Reviewed 3 days ago NEWvia mobile

Attended a board meeting at this hotel yesterday. Cameron greeted me as I pulled into valet my car. Charming, professional and very welcoming. I then met a lovely front desk person with a beautiful crystal frog pin on and gorgeous braids. I didn't get her name but she was Awesome!!! I them met Mr. Mitchell (Live a long time, Sir)...

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Helpful?
Thank Shanda B
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Shanda B., What a breath of fresh air! Thank you so much for taking the time to recognize all these fine employees. They will be thrilled to receive this feedback as we will thank them for a job well done! We work hard to create lasting memories for our guests and I'm so happy that we delivered that to...

Shiloh, IL
Reviewed 4 days ago NEWvia mobile

My wife and I had a great time in Memphis. We were pleased with the Downtown Sheraton Hotel and our stay overall.We enjoyed hanging out on Beale Street and BB King's Blues club. We also attended a NBA game between the Grizzlies and the Spurs.

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Helpful?
Thank Darren0412
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Hello Darren0412, Thank you so much for the 5 STAR review. So glad you and your wife had a great time in Memphis and enjoyed staying at our hotel. We like to hear that! Hope you get a chance to come back in the future. Have a great day. Cheers, Dan

Washington DC, District of Columbia
Reviewed 5 days ago NEW

As a Starwood Gold Member I have seen my fair share, unfortunately this Sheraton is in need of updating. First the good (or great) - the staff were ALL wonderful and very helpful - ZERO complaints. Management is doing a great job with all of them. From the front desk to the small bar and restaurant, to the maids and...

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Helpful?
Thank Ari S
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ari S., Thank you so much for the review and your kind words about the staff. We work hard to make sure our guests are comfortable and feel welcome at our hotel. We just finished a renovation in 2014 with all new furnishing, carpet, wall covering, etc. Sorry you did not like our update. You are right however, our...

Reviewed 6 days ago NEW

I booked the hotel using Starwood points about three weeks before our trip. I chose this hotel for its proximity downtown and low points cost. As so many downtown hotels do, they farm out their parking to a third party that charges exploitive amounts. You can park across the street, still pay and rick crossing the busy street. The location...

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Helpful?
Thank JustJamesus
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear JustJamesus, Thanks so much for your review. I'm sorry that we were unable to upgrade you. We are such a busy hotel and many of our upgraded rooms are booked by guests which leaves very little open at times...especially on the weekends. Thanks for staying with us. We appreciate your business. Have a great day. Sincerely, Dan

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: RM638 - RM1,346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
43 questions
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early and upgrade with parking. You'll get a better view, room and the parking already on there for only a little more per night.”
 of 5 bubbles JustJamesus, 22 Mar 2017 | Read review
“Go for a higher room if you can.”
 of 5 bubbles 475andrea1, 13 Mar 2017 | Read review
“River view or floor 9 or higher”
 of 5 bubbles Cards78, 11 Mar 2017 | Read review
“higher the better, use the glass lift”
 of 5 bubbles Kevin-Vance, 1 Mar 2017 | Read review
“Was next to staff reaupply room and all you could hear was staff acting the fool and banging the wall with equipment. ”
 of 5 bubbles Y8931YKchrisb, 23 Feb 2017 | Read review
5 of 5