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Crowne Plaza Memphis East

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Crowne Plaza Memphis East
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488 Reviews from our TripAdvisor Community

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Showing 481: English reviews
Louisville, Kentucky
Reviewed 7 October 2015

The hotel is very dated. The furniture and carpet is old and worn and our room smelled musty. Our toilet makes a flushing sound every so often. The view out our window is a roof and the hotel is not in a great area. On a positive note our beds were clean and the staff was nice. The pool water...

Thank Lhinto3211
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Lhinto3211, Thanks for staying and for the kind comments about the team and cleanliness. We will be addressing the property's age in the coming weeks as we embark on a full renovation. I am sorry we were unable to accommodate the roll away bed. The front desk was correct in telling you this. This is per fire code based on...

Jackson, Georgia
Reviewed 7 October 2015 via mobile

We have always been partial to the Crowne Plaza franchise. This location is no exception. Great service, great breakfast. All the amenities you expect with an exceptional staff. When we return to Memphis, the Crowne Plaza is where we be.

Thank Ronald A
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Ronald A, Thanks for the kind remarks on our property. If you love us now, wait until our renovation is finished in the spring! We'll really knock some socks off! Can you tell we're excited?! Lol. We appreciate your business and hope to welcome you back again soon. Ryan Asst. GM

Aurora, IL
Reviewed 5 October 2015 via mobile

Looking for a nice place to stay, but you don't want to pay for downtown prices look no further. This hotel was great. The staff was wonderful. Rooms were very nice, up to date, king size bed was very comfortable. Located off of 240 it made sightseeing a breeze. Continental breakfast was great, beyond your average cereal and bagels. Our...

Thank cosmo3172001
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Cosmo3172001, Thanks for your nice mention regarding our location, team, and buffet breakfast. We appreciate your business and can empathize with your frustration for noisy rambunctious kids. I am glad to hear that we addressed the issue with them. We hope to see you on your next visit to Memphis! Best, Ryan Asst. GM

Reviewed 3 October 2015

No doubt this was a fine hotel when it was young, and overall is poster illustration of a 3-star on the verge of becoming a 2-star. One suspects it was once part of a major chain, was sold to become the Hotel Memphis of two years ago and then resold to IHG to become a Crowne Plaza with expectation of...

Thank Dave T
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Dave T, Thanks for your candid review of our property. We appreciate your business and feedback. The reinvestment has already begun and we began the room renovation yesterday. As far as near attractions, you are correct. However, whether its downtown, to the airport, to Poplar towards Midtown, or out towards Shelby Farms and the Agricenter we are convenient because we...

Ochlocknee, Georgia
Reviewed 30 September 2015 via mobile

Had to wait hours for our room to be ready. Some people had waited at least 24 hours. The hotel is in dire need of renovation. The staff is not friendly or helpful. Had to request towels several times before we actually received them. The vending machines were out of most drinks. This hotel needs a major overhaul.

Thank Robin K
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Robin K, Thanks for staying and for your feedback. I'm so sorry that you had to wait on your room to be readied. I wish I had more information to better reply to your experience. No one since I have been here has had to wait "24 hours" to check in so I am sorry that you heard misinformation. Our...

Perth, Australia
Reviewed 20 September 2015

Perhaps things have changed (the price) but I found this hotel to be of good value, clean and comfortable. While the location is far from the tourist areas, I enjoyed my stay here and it was one of the best places I stayed whilst travelling throughout the US

1Thank Monica C
Anchorage, Alaska
Reviewed 19 September 2015

Our airline put us up at the Crowne Plaza Memphis East and, although it was not the most convenient location to go anywhere (including to the airport), the hotel was otherwise wonderful. There is a free shuttle available to the airport, but it takes a little while. We found the hotel to be very clean and comfortable (like a slightly...

Thank scolosim
new jersey
Reviewed 14 September 2015

I stayed at the Crowne Plaza Hotel Memphis East in Memphis. The hotel is about 8-10 miles from downtown Memphis. It is right off of Interstate 240. The outside of the building and grounds are well kept. The lobby area is very large and offer plenty of seating. When I was given my room on the 11th floor I was...

1Thank rallensr
IHGCare, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear rallensr, Thank you for taking the time to write a review of your recent stay. I am pleased to know that we were able to meet your expectations when it comes to providing a friendly service. However, I sincerely apologize if there were any shortfalls, particularly with some of our room amenities, that may have caused you inconvenience. Please...

Indianapolis, Indiana
Reviewed 9 September 2015 via mobile

When you show up at 6p in the evening on a weekday, after a long day of work, and the lobby is full of people waiting for a clean room, then you know you have a problem. This place is a problem. The staff is helpful and the rooms are clean. But the property is in sore need of renovation....

Thank MauiBound53
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

MauiBound53, Thanks for your review of our property. My sincerest apologies for the extremely long wait time. We had a previous power surge that unbeknownst to us at the time caused our interface between our reservations system and the property management system to stop communicating. In a nutshell, reservations weren't feeding through to the property. In this instance, housekeeping had...

Atlanta, Georgia
Reviewed 28 August 2015 via mobile

I've spent 100+ nights in IHG hotels and this property was average. Spent a night here after canceled flight. Overall: Dated but clean and above average employees. Best part: Shuttle driver, Thomas, was one of friendliest I've had. Worst part: shuttle hours. I had to take a taxi for a 7:15am flight. IMO if you're going to be an airport...

Thank killahurts
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

killahurts, Thanks for your review of our property and for your valued feedback. I'm glad you found our team nice and great to hear you mention Thomas, as we value him very much. I am sorry our shuttle hours didn't meet your expectations. We do try and accommodate our guests by offering the shuttle from 7am - 10pm, however we...

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  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: RM475 - RM902 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
dang399, 21 Jul 2016 | Read review
“Different hotel”
bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
USShredder, 3 Jun 2016 | Read review
“Don't go there”
IOWNat, 30 Apr 2016 | Read review
5 of 5