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Mercure Sydney Parramatta

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Mercure Sydney Parramatta
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816 Reviews from our TripAdvisor Community

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Showing 799: English reviews
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Melbourne, Australia
Reviewed 1 week ago

Have stayed at this facility a couple of times for business purposes. It has been convenient to where I needed to be. The Service remains an issue. The bar service is poor, taking almost 10 minutes for service in what would be a happy hour kind of time slot. Staffing levels for food/Beverage service may need addressing. Time waiting to...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 584bradleyv
Bathurst, Australia
Reviewed 2 weeks ago

We stayed in the hotel for only one night enabling us to attend a function being held at Rosehill Race Course. The location for our purpose was wonderful. The size of the room was really good. The bathroom was roomy, however there was mould on the tiles around the shower, which made it feel dirty and yuck. Upon arrival we...

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Thank clraedc
Orange, Australia
Reviewed 3 weeks ago via mobile

Spacious and clean room, lovely customer service and beautiful attention to detail. Priority suite is just gorgeous!! I would stay here again just for the beautiful chocolate slices and coffee pods! Highly recommended... best hotel I've been in for ages!

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Thank Ricksta W
Reviewed 4 weeks ago via mobile

Was booked in here at the last minute after an awful experience the night before at a horrible motel. Every single staff member we met was amazing! They clearly put customer service first. We were even provided with some free beer and wine by concierge. Dinner options were great and the pork belly and lamb shoulder were delicious. Buffet breakfast...

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Thank Tee N
Melbourne, Australia
Reviewed 4 weeks ago via mobile

I stayed (booked on booking.com) but won't again. The walls are tissue thin, and the neighbors played loud music until late at night and wouldn't stop until I complained and the hotel staff told them to stop. Why did I have to complain to enjoy peace and quite.? Why weren't hotel security doing there job?. The breakfast buffet at $25...

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Helpful?
Thank BigRuss1213
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi BigRuss 1213 and thank you for your review. I apologise that you were disturbed by other guests but please know that we have two team members on throughout the night. They are here for your safety and service and will be happy to respond quickly to any complaints or requests received. In an ideal world, they could permanently patrol...

New South Wales, Australia
Reviewed 4 weeks ago via mobile

The staff at the Mercure Sydney Paramatta were very eager to assist with any enquiry. They went out of their way to ensure the room met all requirements. The room was tidy, the bed was comfortable and the provided toiletries were appreciated. There were issues with the lift during my stay but they had technicians on site working to fix...

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Helpful?
Thank Trusties
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Trusties, Thank you so much for your kind review. I am sincerely sorry about the inconvenience you experienced during your stay. The technical faults we experienced earlier this month were incredibly unusual and have since been repaired. Apart from that, I am glad to read that you enjoyed your stay. I really do look forward to hosting you again...

Nelson Bay, Australia
Reviewed 4 weeks ago

First time we have stayed at the Mercure in Parramatta , highly recommend this Hotel . Could not fault our stay .our Studio Suite was spacious and clean with comfy beds, we had dinner in the Restaurant on Friday night and it was superb and filling! And the pool and al Fresco Area was a nice surprise also

Review collected in partnership with Accorhotels.com
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Thank Zaytek
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Zaytek, Thank you so much for taking the time to write this review. It is great to read that you enjoyed your stay with us and your meal in the restaurant. As a committed team of hospitality professionals, your experience is what we aim to achieve with all out guests. Once again, thank you for your kind review and...

Nelson Bay, Australia
Reviewed 17 February 2017

Room was beautifully clean and tidy. Staff at reception were very helpful and easy to talk to. Location is great for short commutes like Olympic Park venues with buses to events organised from the door.

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Thank Dave W
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Dave, Thank you so much for the kind review. I am delighted that the team were helpful during your visit and that you enjoyed your stay. Our central location really is one of our best assets and it's great that we were suitable for this visit. I look forward to welcoming you again, Joleen R. Hurst

Reviewed 31 January 2017

My room smelled a little like sewage on arrival, dissipated over time, and bathroom was dated, but the staff where great. I stay in a lot of hotels for work, but the service was very good. Great service in a less than ideal location, in a less, than ideal building.

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Thank Patrick P
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Patrick, Thank you so much for taking the time to write this review, I am delighted that you experienced the service that our team is becoming famous for! I would like you to know that even though we have been in the planning stages for some time, just this week we have had the owners, builders and designers come...

Melbourne, Australia
Reviewed 18 January 2017

This hotel is in the odd part of parramatta but near to area having abundance of Indian restaurants. Hotel has average reception and a good swimming pool. Not a good hotel to stay with family. Reception was quick and easy going. Parking available at the back.

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1Thank melbrob
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hi Melbrob and thank you for your review. It's great to see that you found the local Indian community in Harris Park just three blocks away. It has a great vibe and the restaurant strip really is one of Western Sydney's best local's secrets. Although we are very popular with corporate guests we are also the repeat choice for many...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 

Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall St, Rosehill, Parramatta, New South Wales 2142, Australia
Region: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Price Range: RM456 - RM1,148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney Parramatta staff and other travellers.
2 questions
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Questions? Get answers from Mercure Sydney Parramatta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Undercover parking is well worth it.”
 of 5 bubbles davew822, 16 Feb 2017 | Read review
“Ask for a pool facing room, will keep you away from noise”
 of 5 bubbles melbrob, 17 Jan 2017 | Read review
“we stayed opposite the lift and had no problems with noise so I think anywhere would be fine”
 of 5 bubbles kristiefarrellynka, 27 Nov 2016 | Read review
“the rooms are old but we just had a standard room so i cant say for the others..”
 of 5 bubbles LeanneM483, 20 Nov 2016 | Read review
“Ask for a room overlooking the pool.”
 of 5 bubbles SmileyCoyote, 30 Oct 2016 | Read review
5 of 5