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Rydges Parramatta

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Traveller (112)
Room & Suite (54)
Dining (10)
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Overview
  • Excellent24%
  • Very good44%
  • Average19%
  • Poor9%
  • Terrible4%
Travellers talk about
“indoor pool”(8 reviews)
“room service”(33 reviews)
“buffet breakfast”(29 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (644)
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Traveller rating
156
264
122
62
32
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32
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All reviewsindoor poolroom servicebuffet breakfasteaster showrosehill racecourseacross the roadplenty of parkingshuttle buswould stay againundercover parkingreception staffroad noisemini baran upgradeshort stayrosehill train stationolympic park
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141 - 145 of 636 reviews
Reviewed 25 September 2016

The facilities are very good, bed was very comfortable, restaurants with plenty of options and close to shops etc. The only complaint I have is from the road noise. Staff were friendly and very helpful. Would recommend this place to anyone looking for somewhere to...More

Thank Jason M
Response from Matt G, Front Office Manager at Rydges ParramattaResponded 28 September 2016

Dear Jason M, Thank you for the great feedback from your stay at our hotel. We appreciate the recommendation and positive mentions of our staff. We look forward to welcoming you back again in the near future. Kind regards, The Rydges Parramatta Team

Reviewed 25 September 2016

Overall not a great experience. The corner suite on the 5th floor was consumed with noise from the traffic below but was large and had a comfortable bed. The air conditioning was rattly when on so that also added to the noise issues. The restaurant...More

Thank Michren
Response from Matt G, Front Office Manager at Rydges ParramattaResponded 28 September 2016

Dear Mr Mirchen, Thank you for the feedback from your stay. We do apologise if you found a room at the front of the hotel to be noisy. For guests that are light sleepers, we do have alternative options at the back of the hotel....More

Reviewed 21 September 2016

Found the staff unhelpful and preoccupied amongst themselves. Wasn't even properly greeted at initial checkout. For someone reliant heavily on the internet or people staying with kids taking a Wi-Fi router is much advised as the speed is beyond terrible, couldn't get any work done...More

Thank Monish S S
Response from Matt G, Front Office Manager at Rydges ParramattaResponded 23 September 2016

Dear Monish S S, Thank you for the feedback from your stay. I'm unable to trace back your name to a reservation at our hotel and therefore unable to make contact. I would like the opportunity to discuss the issues you have raised further as...More

Reviewed 20 September 2016

Thanks very much for making our visit amazing. The staff were fabulous both in the hotel and the restaurant as well. The courtesy bus was flexible for us and easy to book. The rooms were comfortable, clean and the bed was one of the best...More

Thank Tara B
Response from Matt G, Front Office Manager at Rydges ParramattaResponded 21 September 2016

Dear Tara B, Thank you for the excellent feedback from your stay. We are pleased to hear that our staff were fabulous! Customer service and exceeding our guests expectations is something we hold very highly at our hotel. To hear that we nailed it in...More

Reviewed 19 September 2016 via mobile

Stayed here for work. Room was comfortable and clean. Friendly staff too. The bar down stairs is pretty good too with cheap beer at happy hour. The $29 breakfast and extra $4 for a good coffee was a bit of a joke. Dry bacon and...More

Thank Jason C
Response from Matt G, Front Office Manager at Rydges ParramattaResponded 21 September 2016

Dear Jason C, Thank you for providing feedback from your stay. We are pleased to hear that your stay was comfortable and staff were friendly. It's however disappointing to hear that we may have missed the mark with breakfast. We regularly receive very positive feedback...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$96 - US$248 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$96 - US$248 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (112)
Room & Suite (54)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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Pam M
18 March 2018|
AnswerShow all 3 answers
Response from Canberrascooter | Reviewed this property |
The only thing I can think of is a taxi bus for the 10 of you, if you book it return that should work
1
Vote
b00shaddict
11 May 2017|
AnswerShow all 3 answers
Response from Matt G | Property representative |
Hi b00shaddict, We are 10 minutes away. Are you coming to see an event? I can check if we have an event package available which includes return transfers. Kind regards, The Rydges Parramatta Team
0
Votes
Jennifer B
As a response to your response, hotel management, I was well within my right NOT to be charged for the booked room. It is not my problem that your staff evidently misinformed me TWICE. Are you suggesting I lied? Actually no, I rang harbourview hotel myself outside on that same day (and also stayed there) and no they do NOT require a bond even WITHOUT a credit card. They take a $10 fee without a credit card. Also, it's very convenient that 'hotel management' can write responses to reviews but the clients cannot respond to your response, hence I placed my response on original post. I will now write a review on every site and tell everyone I know not to stay here. And I am also well within my right to do so. And no you did not address this 'multiple times' this is only the second time you have addressed it. Also you did not address this in person, you simply told me I needed the bond money. Again, it is not my issue your staff is evidently not trained properly. Your staff misinforming me is not my mistake. It is yours.
29 April 2017|
AnswerShow all 2 answers
Response from Tijana V | Reviewed this property |
Jennifer, this is so unfortunate. I love traveling around the world and early this year I've stayed there for 2 nights with my partner. Luckily nothing like that happened to us. Although I understand your frustration, if... More
0
Votes
Room Tips
"The hotel is very noisy as its on the main road. Many many sirens all night."
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"Room with view of racetrack!"
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"A room away from James Ruse Drive."
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"Room 504 faces the lovely Rosehill Race course."
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