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17 Potters Hill Rd, San Remo, Victoria 3925 Australia
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Room & Suite (21)
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About

#2 of 3 hotels in San Remo
Location
Cleanliness
Service
Value

If you’re looking for a family-friendly resort in San Remo, look no further than Silverwater Resort.

Silverwater Resort offers guests an array of room amenities including a flat screen TV, air conditioning, and a kitchenette, and getting online is possible, as free internet access is available.

The resort offers room service, to make your visit even more pleasant. The property also features a pool and a lounge. Guests arriving by vehicle have access to free parking.

While in San Remo be sure to experience local ribs favourites at Westernport Hotel.

Looking to explore? Then look no further than George Bass Coastal Walk (1.0 mi), which is a popular San Remo attraction – and it is conveniently located within walking distance of the resort.

The staff at Silverwater Resort looks forward to serving you during your upcoming visit.

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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Tennis court
Children's television networks
Parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Sauna
Restaurant
Breakfast buffet
Kids' meals
Table tennis
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
BBQ facilities
Non-smoking hotel
Picnic area
Sun loungers / beach chairs
Sun terrace
Clothes dryer
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Private balcony
Room service
Seating area
Kitchenette
Microwave
Flatscreen TV
Telephone
Iron
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
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Kirsten B wrote a review Nov 2022
Well I’ve learned my lesson to always read the reviews first! We booked for two nights but only stayed for one. It’s just not worth the money. - Bed was rock hard, especially difficult for someone 37 weeks pregnant. - Walls are paper thin and we could hear every footstep, piece of furniture move, even talking from the room above us, it went on till midnight and started again at 7:30am. Save your money and your sanity and don’t stay here.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rhesa J wrote a review Nov 2022
Had a great stay during our road trip to Penguin island from Sydney. Wednesday helped us to checked in, she was so helpful and nice ( we drove from Peninsula hot spring that day and she welcomed us ). And also met Patty from the bar that gave us suggestion to see whale. Will come back anytime soon! And hope to meet Patty and Wednesday again.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ncy73 wrote a review Nov 2022
George Town, Malaysia33 contributions29 helpful votes
The location is quite close to the Philips Island. The layout is quite nice and very spacious. Suitable for family stay. The room is clean. The only complaint that I have is the air conditioner in game room is not maintained and it's quite hot.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Poodsters wrote a review Nov 2022
Melbourne, Australia29 contributions10 helpful votes
I was planning on having lunch at the restaurant. The guy I spoke to at the bar was exceptionally rude and the way he spoke to me was unacceptable. I asked where lunch would be served and he directed me to you an outdoor area with no air conditioning. The temperature on the day was around 30° - when I suggested that it would be very warm he very rudely told me I could sit outside, pointing to the benches that were located outside in the sun. It wasn’t so much what he said but his very rude attitude that was unacceptable. I left and dined elsewhere.
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: I would suggest keep driving if you are wanting to dine in a friendly environment. Staff member I...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nikskii wrote a review Sep 2022
melbourne25 contributions14 helpful votes
After arriving and hearing about a 3pm checkin (yes it is on their website against the room info but still) I figured this was not going to be a generous hotel. After that everything seemed a bit wrong or broken. As it was raining I got $20 of tokens for the games room. Out of the three machines that didn't have an out of order sign on them the other machines just swallowed the tokens and didn't work. Fair to say my kids were sad. The dryer in the room didn't work so when I went to swap our pool towels for dry ones they said they don't replenish towels. During lunch we were seated outside in the cold with rain coming in close to our table, when I asked why we couldn't sit inside they said so they could keep it set up in case it isn't busy and they can leave earlier. We got room service to our room from that point. There were lots of aggressive signs in the room, if the dishes were not put in the dishwasher on leaving there would be a $50 fee added to the bill. This is not their fault but we got swooped by magpies in the playground. It was actually just easier to spend our days out of the hotel. Only good thing was the pool and spa.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jeffry b wrote a review Aug 2022
Essendon, Australia11707 contributions3243 helpful votes
This resort is nicely set up for a family holiday, it is apartment style accommodation. It is just across the bridge from Phillip Island, there are a number of attractions in San Remo, including the pelican feeding and the San Remo Hotel, which has an excellent bistro. The rooms are adequate, with nice hot showers. The rooms are slightly knocked about. This is a holiday resort, one should not expect luxury accommodation, for one thing the rooms are not made up daily. However, it's conveniently located and the staff are helpful. We had an attractive view over the lake and out across the Bay.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: Get a room with a view across the bay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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MS0725 wrote a review Aug 2022
Brisbane, Australia106 contributions49 helpful votes
+1
Just came back from the business trip and already planning to go back there again. Lovely location, great staff, fantastic facilities, good service and phenomenal views. Though, I give 5 stars I thought to point out that the rooms I stayed at n was very n a need of some attention, looking a bit worn out. My bed was very clean but the rest of the place needed a deep cleaning. Overall, great facilities, very tasty food, outstanding restaurant and bar service ! Reception staff could be a little bit more friendly. Love this establishment so much that we am planning to revisit with my entire family.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richy_gtown wrote a review Aug 2022
North Geelong, Australia425 contributions101 helpful votes
Very pleasant experience and lovely view. Bed was two singles pushed together but that was ok. Room and view was very nice. It was only a stop overnight and reception was very nice checking us in, Friendly, helpful with us. We will return for a visit. We wandered up to reception in the morning and he pool and faculties looked great. We didn’t stay for breakfast however that looked great as well. Always drive pass and finally stayed. Loved it.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roving512618 wrote a review Jul 2022
7 contributions
Most people that stay here. I would imagine would be families with young children. The marquee venue has no noise insulation, so there is no going to sleep until the music stops. We called just before 10.00 pm about the noise and were lied to and told it would finish at 10.00 pm. It is now 11.00 pm. You can put up with this with your neighbours for special occasions, but not on a paid holiday. The rooms closet to the marquee should only be available for guest of the function. Also the accommodation needs a major upgrade, carpets are bare and bathroom’s leave a lot to be desired. I’m usually very tolerant, but once lied to, makes me very upset. Restaurant food very average also. When we were here last 12 or more years ago, the rooms were in their prime and the restaurant food was magnificent.
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip: Ask if there is a function in the marquee before booking or ensure you are on the opposite side...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shakira S wrote a review May 2022
3 contributions5 helpful votes
This ‘resort’ has a lot to answer for in terms of its ‘customer service’. Wednesday from front desk is an absolute disgrace to the establishment and should have have been sacked on the spot for her disgusting and reprehensible behaviour. A trivial matter escalated into such an ugly exchange because of Wednesday’s attitude, that when I finally asked for a manager as I didn’t want to deal with her any longer, I was IGNORED. Yes, that’s right, I was told the manager couldn’t be contactable, and Wednesday then proceeded to completely IGNORE me while I stood there dumbfounded. I had 4 children and 1 adult waiting for me in the car at that point- and upon informing her- she reached a new heartless low by continuing to ignore me. I marched over to the restaurant, explained my situation to an absolute angel of a lady at the desk there (of whom I wish I had taken her name but forgot). She could see how visibly upset I was and went to to find the manager immediately. Lo and behold- the manager was indeed contactable and turned up within a few minutes. Any establishment that cared about their reputation, would at this point proceed to make amends in some way shape or form. I was told he would review the footage to verify the ferocity of the exchange, but that’s all I really got. It wasn’t even about the trivial matter this whole thing started off with- at this point it was about Wednesday’s behaviour. Wednesday’s delusional air of invincibility has left me convinced she has gotten away with this kind of behaviour before. This staff member had the ability to ruin the remainder of our stay and absolutely tarnish the Silverwater name for our family. We have been here before and returned with high hopes. It would be an absolute disgrace for any establishment to continue to employ her, or anyone like her.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from G M, General Manager at Silverwater Resort
Responded 1 Jun 2022
Dear Guest, Thank you for taking the time to provide feedback regarding your recent stay. After reviewing the visual records from the conversation between yourself and Wednesday, our receptionist, I can see that at no point did Wednesday ignore you. She listened patiently as you fairly aggressively complained about a heater not being delivered to your room. The only time she moved away from you was to ring maintenance and she informed you that was what she was doing at the time. After following up with maintenance I discovered that the heater had already been delivered to your room before you came to the reception. There was a small delay in getting it delivered as we always contact the guest before entering their room to ensure that it is an appropriate time. We attempted to call you multiple times both in the room and on the mobile to ask if it was OK to come down with the heater. As you admitted to the manager who spoke to you that evening, the person in the room who had the mobile phone ignored these phone calls. We did everything we could to provide the heater in the shortest time frame possible, and by the time you returned to your room after being out, the heater was already in there and turned on. We wish you well in your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$120 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
silverwater hotel san remo, silverwater hotel phillip island, silverwater resort phillip island
LOCATION
AustraliaVictoriaGippslandSan Remo
NUMBER OF ROOMS
170
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SILVERWATER RESORT: UPDATED 2022 Reviews, Price Comparison and 523 Photos (San Remo, Australia) - Tripadvisor

Frequently Asked Questions about Silverwater Resort
Which popular attractions are close to Silverwater Resort?
Nearby attractions include National Vietnam Veterans Museum (5.8 km), Churchill Island (5.5 km), and The Nobbies Centre (5.5 km).
What are some of the property amenities at Silverwater Resort?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Silverwater Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Silverwater Resort?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Silverwater Resort?
Yes, free parking is available to guests.
What are some restaurants close to Silverwater Resort?
Conveniently located restaurants include BEANd Eatery, San Remo Fisherman's Co-Op, and The Cape Kitchen.
Are there opportunities to exercise at Silverwater Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Silverwater Resort?
Yes, laundry service and self serve laundry are offered to guests.
Does Silverwater Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Silverwater Resort have any great views?
Yes, guests often enjoy the harbour view available here.
Is Silverwater Resort accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.