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Embassy Suites by Hilton Nashville - Airport

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1,777 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Nashville - Airport
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Showing 1,772: English reviews
Plainsboro, New Jersey
Reviewed 9 March 2016

I have not stayed at an Embassy Suites and was pleasantly surprised. The lobby had a large atrium and was nicely renovated. The suites were very nice. The restaurant had good food. there was a complimentary happy hour from 5:30-7:30 pm as well as a breakfast buffet. the gym and pool areas were very nice. Staff was welcoming and friendly.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank LanaLiberty
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

This is great to hear and what we strive for! Thanks for sharing about our restaurant, Ten Bar & Grille. We invite all travelers to Nashville to stop by and try out our new menu. The jambalaya are delicious! Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Scottsburg
Reviewed 9 March 2016

The room was fine, but the place was packed and it seemed understaffed. Our room did not get cleaned after the first night and no one answered the phone when I called housekeeping and the front desk to address the issue. I went downstairs and the front desk person told me that when you stay more than one night they...

Review collected in partnership with Embassy Suites Hotels
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Thank E O
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Your expectations are correct as we share the same standards, which are very easy to meet. I've stayed in hotels before where they did not service my room and it dampened my overall experience of the hotel. Please accept our apologies. This is not acceptable on our part. We just put our entire housekeeping staff through a training this week...

Easley, United States
Reviewed 8 March 2016

Beautiful city. restaurant is nice with live music. Manager reception was more than expected. Breakfast was comparable to other hotels. amenities were clean and managed well. If your looking for a mid range price and a comfortable stay this is your place. The managers reception alone is better than any other area hotel. The staff are accommodating and make you...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Christopher B
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

This is fantastic to read and also our goal as a hotel! We agree, the free breakfast, manager's reception and all suites offering are something to desire over many other brands. I look forward to sharing your review with our staff as well as our entertainer. Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Reviewed 5 March 2016 via mobile

I called the day prior to arrival-had a tough time speaking with anyone. Once I was able to reach someone, I was put on hold for 16 minutes until I hung up and called back. We arrived at 12:30 which is prior to the check in time. As a Hhonors member with gold status, I requested early check in- was...

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Helpful?
Thank Earl D
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Thanks for letting us know about this while you were still with us. I agree, if we were not going to have your room ready for an early check-in we should have let you know instead of making non-quantifiable promises of when you would get your room. We messed up here and should have been much better communicators. We are...

Reviewed 5 March 2016

The customer service by the front counter staff was excellent. I had forgot my phone charger and the front office staff loaned me their personal charger so I could charge my phone. This is just one example of the outstanding customer service delivered by the hotel staff. Big kudos to Shanita and Nancie. Highly recommend this property.

Review collected in partnership with Embassy Suites Hotels
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Thank davidmS7818VC
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Awesome! We are glad to see you mentioned our staff members by name. This is what they strive for. See you again soon we hope :) Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Reviewed 4 March 2016

We selected this hotel to use up our points and it was a very wise choice. The only bad point and it was not really too bad was that it was further from I-24 than we were told. The hotel was very nice and the staff was excellent. Probably had the best hotel breakfast that I have ever eaten.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank barbiear
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Well, thank you so much for the flattering comment regarding our complimentary breakfast. That was music to our ears. We hope to see you again soon. Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Reviewed 3 March 2016

I was on on the 9th floor and the rooms were quite nice. Love the bathroom! Sometimes the lighting in hotel bathrooms are so poor, you feel like you're putting your make-up on in the dark and hoping for the best. Not so here. Believe me, it's a detail like such as this that is most appreciated. The lobby is...

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Helpful?
Thank Shannon T
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Thank you so much Shannon! This was awesome to read and is also the type of experience we stride to provide. As part of the major renovation, we completely revamped the atrium and also made significant changes in our guest suites. The mirror was one of those. I have actually had guests ask me where we purchased them. We hope...

Fayetteville, United States
Reviewed 2 March 2016

Even before the recent remodel, this has been our "Go To" hotel for several years. We love the complimentary Manager's Happy Hour, the breakfast buffet and the spacious and nicely furbished rooms. The atrium is a great place to hang out with family and friends. We have also brought our dog with us a couple of times and appreciate the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bruce J
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Bruce! It was great having you again this year. I agree, the manager's reception and the breakfast buffet are totally worth it. Hopefully we will see you again soon. Regards, Rone Middler General Manager Embassy Suites Nashville - Airport 615-324-2663

Athens, Tennessee
Reviewed 29 February 2016

The worst Embassy I've stayed at. No dedicated check-in for HHonors elite members (Diamond). Room originally assigned was already occupied when entering. Stayed/upgraded to Governor's Suite since we wanted two separate living areas (in-laws in bedroom, wife and I on sofa bed). Sofa bed was fine and I actually liked the shower more than most other hotels (easy to get...

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Helpful?
Thank mrredskin
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Frankly, reading your review was a bit embarrassing for us, but we needed to hear about your experience. We failed to deliver our brand promise to you, and for that we are truly sorry. I myself am a frequent traveler and there have been times where I have stayed at great hotels, but there was a sequence of events that...

Knoxville, TN, United States
Reviewed 28 February 2016

Very nice hotel, friendly staff and very nice rooms. The breakfast is the best at any hotel in town (great food and complementary.) I like staying hear for business because it is close to the airport and far enough away from downtown to keep me out of trouble. If you are visiting Nashville for pleasure, look for somewhere closer to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Alan P
Rone M, General Manager at Embassy Suites by Hilton Nashville - Airport, responded to this review

Keep the good words coming! Our business travelers [as well as potential business travelers] want to hear how this is a fantastic hotel and they have made the right choice staying with us as they have all the wonderful offerings of our brand. We hope to see you again soon. Regards, Rone Middler General Manager Embassy Suites Nashville - Airport...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Embassy Suites Nashville - Airport hotel, renovated in July 2013 and located five minutes from Nashville International Airport (BNA) and 7 miles from downtown Nashville. Ride our complimentary shuttle to and from the airport, relax in the light, open atrium and unwind with complimentary snacks and beverages at the nightly Evening Reception*. For a comfortable stay, select our two-room suites that feature new beds and decor, and bathrooms with new tile and granite. Start the day with our free cooked-to-order breakfast in our atrium and choose from delicious items such as eggs, signature custom omelets, pancakes, cereal, fruit and pastries. Savor inspired dishes at TEN Bar & Grille. Stay productive in the 24-hour Embassy BusinessLink™ Business Center, and keep fit when you travel with complimentary access to our expansive Embassy Suites Fitness Center and heated indoor pool. Appreciate our proximity to all that ‘Music City’ has to offer! Our hotel is ideal for business or leisure travel. Take advantage of the convenient location that offers easy access to Nashville attractions such as the Grand Ole Opry, Opry Mills Mall, the new Music City Center, and Bridgestone Arena. * Service of alcohol subject to state and local laws. Must be of legal drinking age. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville - Airport

Address: 10 Century Blvd, Nashville, TN 37214-3644
Region: United States > Tennessee > Nashville
Price Range: RM766 - RM1,426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville - Airport 3.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Embassy Suites Hotel Nashville
Embassy Suites Nashville
Nashville Embassy Suites
Hotel Style:
#41 Business Hotel in Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville - Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This is a large hotel and there is parking but it is tight and it is a walk so unload at the door and then park”
 of 5 bubbles rondaabbott, 4 Mar 2017 | Read review
“Don't expect good wifi, but everything else is great. Happy Hour and Breakfast are great.”
 of 5 bubbles BraddE_12, 25 Jan 2017 | Read review
“9th floor corner room is quite”
 of 5 bubbles Kathy0429, 23 Jan 2017 | Read review
“Make sure your internet connection is working. If not, report it immediately.”
 of 5 bubbles 915DeborahF, 22 Jan 2017 | Read review
“It depends on what type of room you need.”
 of 5 bubbles babgrl1101, 8 Jan 2017 | Read review
5 of 5