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Extended Stay America - Nashville - Vanderbilt

210 reviews
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Traveller (32)
Room & Suite (24)
Dining (2)
Overview
  • Excellent13%
  • Very good19%
  • Average31%
  • Poor18%
  • Terrible19%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
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Offers from Extended Stay America - Nashville - Vanderbilt
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (210)Write a Review
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All reviewsroom was cleanwest end avefull size refrigeratorvanderbilt hospitalhardwood floorswould stay againwithin walking distanceenjoyed my staydesk clerkclose to downtownvendingparthenonuberbroadway
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21 - 25 of 202 reviews
Reviewed 17 June 2017

I enjoyed my stay very much, the room was super clean and the staff made me feel right at home. A fellow by the name Leon Frazier really did a wonderful job, he was extremely professional and courteous to me and my familyMore

Review collected in partnership with Extended Stay
Thank richardmG3732NH
Response from 00esa, General Manager at Extended Stay America - Nashville - VanderbiltResponded 19 June 2017

Thank you for taking the time to provide feedback about your stay. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. I will share your compliments with my entire team, especially Leon. Reviews...More

Reviewed 15 June 2017

We stayed during the busiest weekend in Nashville yet there was no one with the authority to make a decision when a problem arose. When the staff ( who were wonderful) made a call to the decision maker, they were shut down. The decision maker...More

Review collected in partnership with Extended Stay
Thank 477neliaw
Response from 00esa, General Manager at Extended Stay America - Nashville - VanderbiltResponded 16 June 2017

Thank you for taking the time to post your online review. It is our mission to provide our guests with the best service possible. We see that we missed the mark during your stay, and we apologize for the service. Your concerns have been shared...More

Reviewed 28 May 2017

I joined trip advisor to make sure I could review this hotel. Cost $175 - way too much. Walls thin- well we did get to listen to the neighbors rap music. The room had a smell I couldn't identify. The hotel reminded me of a...More

Thank ericrigg
Response from 00esa, General Manager at Extended Stay America - Nashville - VanderbiltResponded 31 May 2017

We certainly do apologize for the challenging stay that you have described. Our guests comfort is our number one priority and it seems we missed a chance to ensure that your stay was exceptional. Our staff is dedicated to our guests and are always available...More

Reviewed 23 May 2017

This was perhaps the worst 'hotel' we have seen anywhere. From the moment the single staff member on reception, who also doubles as housekeeping, struggled to deal with a long queue, we feared the worst. We were right. The room decor, in brown and green...More

Thank Simon G
Response from 00esa, General Manager at Extended Stay America - Nashville - VanderbiltResponded 24 May 2017

Simon, thank you for staying with us and providing your feedback. We certainly apologize for the issues you encountered which led to a disappointing stay. I will be sure to discuss your concerns with my management team to take appropriate actions so that no future...More

Reviewed 14 May 2017

We were desperate because our Airbnb had failed us and had nowhere to stay, The room was a dump. We could hardly get the front door open because one door hinge was coming off. We had to turn off the AC and the fridge because...More

Thank Adomeyko
Response from 00esa, General Manager at Extended Stay America - Nashville - VanderbiltResponded 15 May 2017

Thanks for the constructive feedback. We are sorry for the cleanliness and maintenance issues you encountered in your room. Your concerns have been shared with the respective teams in an effort to improve our service and facilities. I hope you and your family will consider...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$112 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$112 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (32)
Room & Suite (24)
Dining (2)
Questions & Answers
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Walter B
26 July 2016|
AnswerShow all 3 answers
Response from Henchelson | Reviewed this property |
No. Apart from your room there's not much in the way of customer facilities.
0
Votes
joeduhclown
16 November 2015|
AnswerShow all 4 answers
Response from RobinR699 | Reviewed this property |
Don't think so, it was pretty basic. We drove in.
0
Votes
Room Tips
"There are no places that serve breakfast near here, so be sure to stock up before you check in. There is a..."
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"Don't stay here"
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"We were told all rooms are similar. Oh dear."
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"Choose a room the does not face the busy street"
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