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Aloft Nashville West End

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Aloft Nashville West End
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458 Reviews from our TripAdvisor Community

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Showing 457: English reviews
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Piscataway, New Jersey
Reviewed 3 days ago NEW

While the room was "roomy," the overall feel was somewhat dark and dank. Cleanliness was mediocre. However, service was very friendly and welcoming. Finally, some of the business meeting rooms were tight and hot. The A/C systems throughout the hotel should be updated.

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Helpful?
Thank cocoahontas
christiwalden, Front Office Manager at Aloft Nashville West End, responded to this review

Thank you for taking a moment to share your feedback with us. We have been listening to our guests, and have taken their feedback into consideration when planning our renovations, which have already begun! We will be adding improved light fixtures and furnishings in our guests rooms, and will be making aesthetic and condition updates sitewide that will address many...

Halifax, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

2 Couples spent 4 nights at the Aloft (April 7 - April 11, 2017) to celebrate a milestone birthday adventure. This hotel and location is perfect to experience Nashville. The hotel is funky/chic with an interesting lobby lay out that starts your experience off right, with live music playing most evenings, bar, pool table and main desk all in a...

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Helpful?
1Thank Fred M
About Hotel's Favourite Review
christiwalden, Manager at Aloft Nashville West End, responded to this review

Thank you so much for feedback we love to hear that you enjoyed our property and look forward to your return.

Reviewed 5 days ago NEWvia mobile

This hotel is very clean, rooms are very spacious. It was within walking distance to the main drag and has a very nice little cocktail bar. Skyler was fabulous! I would definitely visit again. We love Nashville!!

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Helpful?
Thank Rhonda R
christiwalden, Front Office Manager at Aloft Nashville West End, responded to this review

We are thrilled that you enjoyed your stay with us! Thank you for sharing your feedback, and we look forward to hosting you again!

ohio
Reviewed 1 week ago via mobile

Stayed over Easter weekend. Rooms were big and lobby was really cool. It is located between Vanderbilt university and Broadway. Now that average part, the walls/doors were paper-thin, the ac was loud and kicked on and off often. They charge $30 a night for parking where other hotels in the area don't charge at all. We will not stay here...

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Helpful?
Thank scott16
christiwalden, Front Office Manager at Aloft Nashville West End, responded to this review

Thank you for taking a moment to share your feedback with us! I am sorry to see that you were not thoroughly satisfied during your recent stay with us. We want nothing less than to create a comfortable, relaxing environment for our guests, and I sincerely apologize that the noise from your A/C unit and nearby guests prevented you from...

Brewster, New York
Reviewed 5 weeks ago

It has a good West End location (not downtown). The room & bathroom was nice and large. The bed was comfortable & there was a coffee maker, fridge & water in the room. The shower doesn't have a door, so the floor will be wet most of the time. The lobby has an urn of fruit water that is empty...

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Helpful?
Thank Cynhoff
christiwalden, Manager at Aloft Nashville West End, responded to this review

Thank you for your feedback. Without the feedback we wouldn't know where we need to improve it is always helpful. We will take a look at the water in the lobby because we want to make sure to have it available all the time for you and others. Have a great day and we hope to see you again.

Seattle, Washington
Reviewed 18 March 2017

I had a good sized room at the end of the hall so it was huge. A couple things I do not love about this hotel. The doors to the bathroom are louvered so if you are utilizing the sleeper sofa like we were which is on the other side of the room you can hear everything in the bathroom...

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Helpful?
Thank jeepsgone
christiwalden, Front Office Manager at Aloft Nashville West End, responded to this review

Thank you for taking a moment to share your feedback with us! I am thrilled to see you found our staff friendly and helpful. I am also happy to announce that we have begun updates to our guest rooms and common areas that will include improved lighting, new furnishings, and redesigned room layouts, as well as condition improvements across the...

Charlotte, North Carolina
Reviewed 17 March 2017

As usual had to keep credit card on file for incidental charges. I told the desk upon check in that I would be paying for the room in cash. The next day my card was double charged for the room. Although it was a pending charge, they could not reverse it and I had to call my bank to get...

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Helpful?
Thank sallydellinger
christiwalden, Front Office Manager at Aloft Nashville West End, responded to this review

Please accept our apologies for the inconvenience caused at check in and throughout your stay. It is paramount to our staff that our guests are able to relax and enjoy their stay, and I am disheartened that our billing error caused you such stress and prevented you from making the most of your weekend. I have spoken with our front...

San Francisco, California
Reviewed 11 March 2017 via mobile

Fresh boutique-y decor, tongue in cheek W humor all around. Pool table in the lobby. Great gym, plenty of machines and weights. Headphones in case you forget yours. Live music some nights. Most important-- responsive manager.

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Helpful?
2Thank Camilla304
christiwalden, Manager at Aloft Nashville West End, responded to this review

Thank you for your feedback we always love to hear from our guests. Hope to see you again in the future.

Los Angeles, California
Reviewed 6 March 2017

I have stayed at several Alofts. I like haw casual they are along with being dog friendly. Although the room was fine (though it clearly used to be a different hotel), the common areas are a bit worn. Stained carpet, marked up walls, chipped tile, etc. The staff was friendly though and the location is good.

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Helpful?
1Thank WayneBrock
christiwalden, Front Office Manager at Aloft Nashville West End, responded to this review

Thank you for taking the time to share your feedback with us. I am happy that your found our staff and dog friendly atmosphere friendly and enjoyable. As you mentioned, our Aloft was previously a different hotel, and we realize there are features that guests who are familiar with the Aloft brand do not recognize or expect. It is our...

Raleigh, North Carolina
Reviewed 4 March 2017

We checked into this hotel for business 2 days and then were here 2 days after to tour the city. Not our first time in Nashville but definitely our last time at the Aloft West End. The rooms were ok- not outdated, just worn. Staff was friendly in the lobby. We had a standard room the first night and because...

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Helpful?
1Thank TheGlobetrotter77
Management response:

Thank you for your feedback regarding the Aloft Nashville West End. We are a repurposed office building with many unique room configurations. We are currently working with a designer to improve our guest rooms and suites. We are also in the process of upgrading our internet services. We hope to be finished with our upgrades in the Fall of 2017....

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Aloft Nashville West End hotel is located in the heart of Tennessee's music scene right on Music Row. Our hotel features loft-inspired design, custom room amenities, and free high speed internet. ... more   less 

Additional Information about Aloft Nashville West End

Address: 1719 W End Ave, Nashville, TN 37203-5120 (Formerly Indigo Hotel West End)
Region: United States > Tennessee > Davidson County > Nashville
Price Range: RM793 - RM2,003 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Nashville West End 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Hotel Indigo Nashville
Indigo Hotel Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Nashville West End staff and other travellers.
6 questions
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Mahwah, New Jersey
3 months ago
Birmingham, Alabama
10 months ago
Vineland, New Jersey
over a year ago
Covington, Louisiana
over a year ago
over a year ago

See all questions (6)

Questions? Get answers from Aloft Nashville West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room at the end of the hall! They are larger.”
jeepsgone, 17 Mar 2017 | Read review
“book elsewhere”
NVRam123, 23 Feb 2017 | Read review
“I found an unbelievable rate using the Hotel Tonight app”
162allya, 30 Jan 2017 | Read review
“Corner suites are large and with great views”
479catherinen, 11 Jan 2017 | Read review
“Rooms facing downtown were long and narrow, rooms facing away from downtown were more 'standard' in size”
Hard2Want, 10 Jan 2017 | Read review
5 of 5