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Millennium Maxwell House Nashville

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Millennium Maxwell House Nashville
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1,743 Reviews from our TripAdvisor Community

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Showing 1,708: English reviews
Toronto, Canada
Reviewed 5 January 2017

We booked the hotel through the Expedia "mystery hotel" option, so we did not have the ability to choose our bed size. When we arrived, we were told that our booking was for a room with two double beds; we'd thought we'd get a King. It was our anniversary, so I asked if we could make the switch, however the...

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Helpful?
Thank TorontoOceanBaby
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear TorontoOceanBaby: Thank you for taking the time to share your recent experience with us on Trip Advisor. We are pleased you had time to utilize our complimentary shuttle to downtown. I have passed your wonderful comments along to the Operations Team. We are happy that we were able to make your anniversary a memorable one here at the Millennium...

Pittsburgh, Pennsylvania
Reviewed 4 January 2017 via mobile

My husband and I stayed here for three nights, and had to change rooms halfway through our stay due to the awful thinness of the walls. You can hear every word your neighbors are saying, and everyone in the hallways--it was horrible. Chris at the front desk is the best thing about this hotel, he was so accommodating and helpful...

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Helpful?
Thank simonina88
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Simonina: We truly appreciate you taking the time to share your recent experience with us and the Trip Advisor Community. I am pleased to hear that our Front Office Supervisor, Chris was most accommodating throughout your stay. He is thrilled that you remembered him! We do understand that our rooms are in need of renovations and I am pleased...

Sydney, Australia
Reviewed 31 December 2016

Our stay wasn't the best experience. We were given a room directly under a function room that had a band playing VERY loud - it vibrated through the floor. We were moved to another room which was appreciated. Then we had a miscommunication with the shuttle bus that had us waiting in the cold for about an hour (reception never...

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Helpful?
Thank Michel D
David S, Operations Manager at Millennium Maxwell House Nashville, responded to this review

Good Afternoon Michel D: Thank you for taking the time to share your recent experience with us. I am disappointed in regards to the areas of opportunities you mentioned in your review. I can ensure you I will be looking into what happened with the shuttle during your stay. Our hotel is tired and in need of a renovation and...

Seattle, Washington
Reviewed 30 December 2016

We booked a very last minute hotel as a quick overnight getaway from Atlanta using Priceline. I've used the express deals before and have always been pleased but not this time. The area of the hotel on Priceline is advertised as "Downtown" which this hotel is not. It's about 3 miles/10 min from downtown. While they do offer a shuttle...

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Helpful?
Thank Hailly B
David S, Operations Manager at Millennium Maxwell House Nashville, responded to this review

Good Afternoon Hailly B: We truly appreciate you taking the time to share your recent experience with us. I am disappointed in regards to the areas of opportunities you mentioned in the review. I can ensure you this information has been passed on to our Housekeeping Manager for immediate correction. I understand you also spoke with our Front Office Manager,...

Tullahoma, Tennessee
Reviewed 29 December 2016

Room was clean, beds were comfortable, shuttle was on time. There is a gift shop and a restaurant too! Friendly staff! The room has a flat screen tv and a keurig coffee maker. I was on the 7th floor and the room had a fantastic view!

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Thank pennylane086
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Pennylane: Thank you for telling us about your recent experience with us at the Millennium Maxwell House in Nashville. We are pleased to hear you enjoyed our new Keurig coffee makers! I must also agree that we have fantastic views of Nashville from our guest rooms. Again, thank you for taking the time to review our hotel on Trip...

Winnipeg, Canada
Reviewed 29 December 2016

The hotel itself is a little dated,but the staff in all areas are so nice.Everyone very helpful and willing to give useful tips for visitors.The free shuttle running on the half hour is a wonderful feature.Would stay again.Delicious breakfast,ordered off the menu.

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Thank AEJ27
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear AEJ27: We truly appreciate you taking the time to share your experience with us and the Trip Advisor Community. We are pleased you enjoyed the company of our staff and that you had time to utilize our complimentary shuttle to down town. Please share your experience with your friends and family. Thank you for your business and we look...

Maryville, Tennessee
Reviewed 24 December 2016 via mobile

We stayed there last night. We got the room through one of the Priceline express rates, so we had no idea where we were going to stay until after we purchased. Once we purchased we read reviews in multiple locations and were scared. Once we arrived this place was great. Comfy bed and clean room. We had no issues there....

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Thank FootballRef75
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Footballref75: We truly appreciate you taking the time to share your recent experience with us and the Trip Advisor Community. We are pleased you had an excellent time in our clean and comfortable rooms. Thank you for your business and we look forward to your next visit. Sincerely, David Simmons Director of Operations

Tynong, Australia
Reviewed 20 December 2016

First time visitors to Nashville - very happy with this hotel. Trendy glass elevator with great views. Room was huge!! Very clean and wonderful. Staff were lovely and helpful. Outside area was perfect for a pre-dinner drink before heading downtown. Live band in bar were great too!

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Helpful?
Thank Nicole W
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Nicole W: We truly appreciate you taking the time to share your excellent review with us. We are happy you had an excellent time in our lounge, we would like to encourage you to share your experience with your friends and family. Thank you for your business, Nicole and we look forward to your next visit. Sincerely, David Simmons...

Reviewed 16 December 2016 via mobile

A warm welcome after a long trip was a great surprise. The hotel is very dated, paintwork, furnishings in the rooms are dated and really could do with a deep clean, however the bed was clean and really comfortable. A bonus was the free parking for our hire car which in the Nashville area is a novelty. Exceptional customer service...

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Helpful?
Thank CallieGibson
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Callie: Thank you very much for the excellent review on your stay. We appreciate you informing us and our trip advisor community that the service levels you experienced was excellent. Your excellent comments regarding Caren, George and Natalie will be shared with them. I can assure you they will be pleased that you remembered them. Looking forward to your...

Reviewed 16 December 2016 via mobile

After reading the reviews I was nervous but tried to stay positive. My mother was planning on checking in and basically leaving to go find somewhere better scared from the reviews and then the outside appearance of the hotel. We were very impressed when walking in and being greeted by the staff! Staff is beyond friendly and helpful. We had...

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2Thank Kristen C
David S, Director of Operations at Millennium Maxwell House Nashville, responded to this review

Dear Kristen: The team and I appreciate the excellent review regarding your stay at our Millennium Maxwell House. I agree, our staff is friendly and our rooms are clean and comfortable. Thank you for recommending us to your family and friends, and we look forward to your next visit. Have an excellent day. Sincerely, David Simmons Director of Operations

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Millennium Maxwell House Nashville

Address: 2025 MetroCenter Blvd., Nashville, TN 37228-1505
Region: United States > Tennessee > Nashville
Price Range: RM535 - RM1,221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Millennium Maxwell House Nashville 3.5*
Number of rooms: 289
Reservation Options:
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Also Known As:
Millennium Maxwell House Nashville Hotel Nashville
Millennium Maxwell Hotel Nashville
Millennium Maxwell Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Millennium Maxwell House Nashville staff and other travellers.
16 questions
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Missouri
11 months ago

I booked this room thru hotwire....check in went smooth but after that it was all down hill. My room smelt and the pillows were the worst. Saying the room was basic at best is kind. Wanted to order room service but they don't make it easy with no menu in your room. After spending close to 70 dollars on take out, I returned to the hotel to go to my room and the elevator breaks. After being trapped on the elevator for close to 20 min(can u believe it was Friday13) the doors finally open and a hotel employee tried to force us to stay on the broken elevator claiming "if we try to walk of the elevator and it drops we could be hurt"...so what would have happened, if we stayed on the broken elevator, waiting on a nonexistent repair man and it dropped?!?!Needless to say I had to fight for my life and push past the employee. Then walk up and down 5 flights just to get some cutlery, because I was to shaken to use the broken elevator again. Front desk did NOTHING when I tried to tell them about my concerns and even implyed the people on the elevator were responsible. My food was cold by the time I got back to it. So I went to sleep. Woke up to try for some coffee and found out I couldn't EVEN get a complimentary cup of coffee....had to endure the nauseating stench of vomit on the elevator ride back to my room, Someone had vomited and clearly it hasn't been cleaned up just to get to my room and the key isn't working. I do staycations 2x a month. I've stayed at almost every relevant hotel in Nashville, this was my first experience at the Maxwell Milliniem Hotel and it was SORELY DISAPPOINTING!!! For close to 300$ they should be ashamed. My question is where is the accountibility??

over a year ago
Plano, Illinois

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Questions? Get answers from Millennium Maxwell House Nashville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“nice views of the city lights. ask for a room up high and facing towards the city.”
 of 5 bubbles PhrmChk, 18 Jan 2017 | Read review
“Every room I have had at this hotel is very good”
 of 5 bubbles ronaldj802, 12 Jan 2017 | Read review
“Fee charged if microwave/fridge requested.Banquet hall on top floor,might be noisy directly under.”
 of 5 bubbles AEJ27, 29 Dec 2016 | Read review
“I was on the 9th floor and it was quiet”
 of 5 bubbles icyvelvet, 27 Nov 2016 | Read review
“Higher floors have a nice view of Nashville”
 of 5 bubbles Jacalyn1017, 4 Nov 2016 | Read review
5 of 5