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This hotel was awesome!!! The staff is outstanding and makes you feel like part of the family. They go out of their way to make you feel welcome. Andy is an amazing GM!! Only downside is they need to offer breakfast and the hallways carpets...More
Response from TammyR89, Guest Relations Manager at Motel 6 NewportResponded 15 February 2017
Thank you for the wonderful review. Our staff will be excited to hear that they made you feel like part of the family. Our main goal is for our guests to feel welcome and have a relaxing stay. We hope to have you as our...More
My family had to evacuate due to Hurricane Matthew and this is the only hotel that we could find that would allow cats. We had a 2- full size bed- room. The room was TINY. The bathroom was also small. There was no refrigerator or...More
Response from TammyR89, Guest Relations Manager at Motel 6 NewportResponded 20 October 2016
I am sorry to hear that your stay was less than satisfactory. We appreciate the candid feedback and your comments will be addressed with the appropriate management and staff. Thank you for choosing Motel 6.
The hotel smelled really bad and there was a air freshener stuck in the air con vent. The bathroom door would not close and the smoke detector was dangling from the ceiling.
the hotel reeked of smoke.
Thank Lori S
Response from TammyR89, Guest Relations Manager at Motel 6 NewportResponded 6 September 2016
I am sorry that your experience with our hotel was not satisfactory. Your comments will be shared with the appropriate staff and management, and steps will be taken to correct these issues. Thank you for taking the time to let us know about your stay.
This is typical for Motel 6. Could stand having the carpets cleaned (steamed). Laundry is on the Second floor and reeks of Cigarette smoke. If you are a Non-Smoker ask for the First Floor. Pool is clean. Weekends the pool is occupied by the Locals....More
Response from TammyR89, Guest Relations Manager at Motel 6 NewportResponded 26 August 2016
Thank you for your comments. They will be helpful during our improvement process. I apologize for the issues you experienced with the carpet and smoke odor. It is nice to hear that otherwise you had a good stay. I hope you will continue to choose...More
This motel was filthy, smelled bad, and was noisy. A barefooted crowd was gathered around the front door smoking, the person who checked us in was practically comatose, the room was tiny, and we had to close the bathroom door so the cats wouldn't get...More
Response from 6Team, Brand Experience Team Member at Motel 6 NewportResponded 8 August 2016
Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment and as...More