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Don't read any further just don't stay here, ever. My husband and I planned a special two day get a way kid free to pigeon forge. Reserved a king size room w spa weeks in advance. Drive six hours to be told they didn't have...More
Response from Tina M, Guest Relations Manager at Mountain Melodies Inn & SuitesResponded 1 week ago
We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and rate. We hope that you will return at a future date to be impressed by the improvements we have made.
We had stayed here a year prior and it was fine. NOT ANYMORE! The room was not as pictured at all. The phone didn't work. The jacuzzi was dirty and side trim was peeling off. The elevator was barely working and smelled funky. The hallway...More
Response from Tina M, Guest Relations Manager at Mountain Melodies Inn & SuitesResponded 3 weeks ago
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is disheartening to learn that you did not enjoy your stay and that the room was not properly...More
Our room was clean but very dated. Tub had been replaced but they did not replace the peeling wallpaper in the bathroom. Our bed was ok and the linens were clean. Towels were terrible, thin and rough. We went to Walmart and bought some towels....More
Response from Brandy C, Guest Relations Manager at Mountain Melodies Inn & SuitesResponded 5 weeks ago
Thank you so much for taking the time to write this thorough and insightful review.
We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We are working to take care...More
When we first got here, there was no toilet paper in the room, no blanket on the bed, (just a comforter), and a few other items. The night manager rectified all our problems. Also, the ice machine was not working. I fixed the ice machine,...More
Thank Kevin S
Response from Brandy C, Guest Relations Manager at Mountain Melodies Inn & SuitesResponded 4 December 2017
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We...More
Won't be staying at Mountain Melodies ever again. First room they put us in had a horrible smell they switched us to another room and as you can see in pics not in the best shape. Went to check out @6:30 in the morning and...More
Thank Rebecca C
Response from Guest_Relations_2018, Guest Relations Manager at Mountain Melodies Inn & SuitesResponded 28 November 2017
Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can...More
US$32 - US$78 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Response from Traveltruth1 | Reviewed this property |
One thing is for sure, if you look at the steady increase in bad reviews since August, it's not hard to tell that nothing has changed for the better since then. I'm still curious as to the so-called "water damage" that was... More
One thing is for sure, if you look at the steady increase in bad reviews since August, it's not hard to tell that nothing has changed for the better since then. I'm still curious as to the so-called "water damage" that was mentioned by another reviewer. There should have been insurance money involved yet no renovations. We all have to make up our own mind about this place, but $2 mil. or not, it doesn't make up for poor management, cleanliness, and staff.