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Mountain Vista Inn & Suites

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270 Reviews from our TripAdvisor Community

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Showing 270: English reviews
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Reviewed 2 days ago NEWvia mobile

This is literally the worst hotel I've ever stayed at in the Smoky Mountains. I usually never have complaints about hotels in Pigeon Forge. First off the sheet on my bed was the size of a full, yet was stretched on a queen bed the second you touched the bed, the sheet shot off!! The door wouldn't open without a...

Thank caseyrock1
Brodhead, Kentucky
Reviewed 3 weeks ago

No Working ice machines. Room 403 was horrible. Only 3 thin pillows on a King bed. WiFi did not work. No headboard on bed. Carpet behind bed covered in dirt and dust. Hole in wall. Bathtub bar broken off. Mold in bathtub. Refrigerator warm. Pool cloudy. Checked in @ 6:45pm; dropped luggage in room and immediately went to dinner and...

Thank smckinne66
Ankara, Turkey
Reviewed 4 January 2017

Location was good but the place was terrible. The room was dirty. Shelves and coat rods falling off the wall. The floor was tacky as we stuck to the carpet. The breakfast was so bad, I loaded up the family and went to a restaurant. And worst of all Management was un responsive.

1Thank Anthony B
Reviewed 29 December 2016

We were hesitant to stay here after reading bad reviews, but we gave them a shot. We are glad we did! We stayed in a 3 bedroom suite on the 7th floor. The staff was friendly and quickly fixed our TV remote that wasn't working. The room was clean, we had fresh towels and toiletries, and a nice set up....

2Thank Jessica R
Burnsville, North Carolina
Reviewed 28 December 2016 via mobile

walked into this sleeze bag place on Saturday with the hopes of having a clean enjoyable stay. Within twenty mins of walking in and using a flashlight yes flashlight to go over the room I found it NASTY!!! Now I don't say these things lightly. The only thing cleaned was the walkway you would use. Stains everywhere and broken furniture....

2Thank firegirl0512
Reviewed 26 December 2016 via mobile

I guess I'm just lucky. I've stayed here twice and both times have been nice. Plenty of parking in the bank right next door. The room this time was spacious. The front desk staff were polite and friendly. They were able to accommodate my 12am check-in with no issues. Cheaper than travel site. The pool seemed a little greenish but...

Thank Brent W
Reviewed 14 December 2016 via mobile

Me and my husband book this hotel on a different wedsite the pictures on there is not what this place look like it was disgusting and smelled so bad there was steins every where on the Converse it had brown Sports on them the furniture was broken had a table and no chairs i the shower had hair in it...

2Thank shyane b
Thaxton, Virginia
Reviewed 12 December 2016

This hotel was completely disgusting! - had booked 2 night stay and checked out after the first night - no hot water, heat was barely warm so froze all night, holes punched in walls, bathroom and rooms filthy, sheets had stains on them, spider found alive under the pillow, no alarm clock, no coffee maker. Requested refund for second nights...

Thank kstewart99
Reviewed 8 December 2016 via mobile

I will never stay here again. The pictures on the website are misleading. Dusty furniture, electrical outlets not properly working, dirty underwear behind bed, Not enough pillows, and no room service. And my daughter got sick while on vacation and had to check out early. I was told a refund would be granted. It's been 5 months and no refund...

1Thank Tammy S
Reviewed 4 December 2016

Front desk staff was very rude. She tried to put me in a different room, she had my reservation mixed up with someone else with the same last name. No parking. Water dripped from the shower all night. We had 3 tiny flat Pillows, we were told they didn't have any extras, we had to go to Wal Mart to...

Thank Shannon M

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  • Pool
  • Free Parking
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free Parking
  • Breakfast included

Additional Information about Mountain Vista Inn & Suites

Address: 2647 Parkway, Pigeon Forge, TN 37863-3213 (Formerly Family Inns of America - Twin Malls)
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: RM235 - RM1,244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Vista Inn & Suites 2.5*
Number of rooms: 58
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Also Known As:
Family Inns Of America - Twin Malls Hotel Pigeon Forge
Family Hotel Of America
Family Hotel Pigeon Forge
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Vista Inn & Suites staff and other travellers.
3 questions
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Questions? Get answers from Mountain Vista Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay way! Nasty Hotel”
 of 5 bubbles smckinne66, 4 Feb 2017 | Read review
“We had a king suite on the 7th floor, awesome views”
 of 5 bubbles mrsballengee, 4 Dec 2016 | Read review
“The penthouse suite is filthy and the carpet needs to be burned.”
 of 5 bubbles KarenB4782, 26 Nov 2016 | Read review
“Suites are not worth paying the extra.”
 of 5 bubbles upushugo, 8 Nov 2016 | Read review
“The whole place is a DUMP!!”
 of 5 bubbles 355suen, 19 Jul 2016 | Read review
5 of 5