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Holiday Inn Pigeon Forge

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524 Reviews from our TripAdvisor Community

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Showing 520: English reviews
Reviewed 2 weeks ago via mobile

We booked our room well in advance of the terrible fires that they had in this area. We came down to celebrate New Year's, after we checked in and headed to our room we noticed the hallway didn't look like it'd been swept for several days, when we got in our room there was hair in the shower,there had been...

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Helpful?
Thank greg p
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear greg p, I'm sorry to hear about the issues you've described. I will definitely pass along your comments to the appropriate department managers for review and correction. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. We would welcome the opportunity to serve you again. Sincerely, Jennifer B. Assistant...

Reviewed 3 weeks ago

Terrible Hotel. Lat Matianied in 1979 Smelly Moldy Rooms Rude Incompetent Staff and UNRESPONSIVE Management. Peeling Led Based Paint in Pool Area Fire Marshall was made aware of the Loose and NonFunctional Emergency Fire Alarms on the wall !!! I WILL NEVER STAY HERE AGAIN IHG Has lost a loyal customer of 10 years over this !! FYI The Internet...

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Helpful?
Thank Fritz M
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Fritz M, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We would also like to assure you that all building materials are up to code, including our paints. We do hope...

Columbus, Georgia
Reviewed 4 weeks ago via mobile

Instead of booking me at the actual resort, I was booked here instead. A little disappointed as I thought the intent was to "show off" the resort. The floor we stayed in seemed to have an old water stuck in the carpet smell as you get out of the elevator. The rooms are pretty normal...nothing fancy. The location is mostly...

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Helpful?
1Thank thacajun
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear thacajun, I do apologize that Club Vacations did not place you at their Gatlinburg location. We here at the Holiday Inn Pigeon Forge are one of the many properties that accepts their overflow when the resort is completely booked. We do hope that although they did not place you where you thought you'd be you enjoyed your time with...

Reviewed 13 December 2016

My honey and I stayed a night in here and we decided to check in after 4 so we can go about our day. The "rapid check in" took a half hour because our booked room was not ready. We went to our room and the shower had hairs in it and has clearly not been cleaned well. We gathered...

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Helpful?
Thank Hannah O
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Hannah O, Thank you for your feedback regarding your recent visit at our hotel. Please accept our apologies for the conditions you've described with your room. Rest assured that these issues will be reported to the appropriate department heads and looked into. I'm sorry to hear that our front desk staff didn't meet your (or our own) expectations. Your...

Lenoir City, Tennessee
Reviewed 8 December 2016 via mobile

The front desk worker was very short with me when I checked in. She was not helpful with any of my questions and seem bothered by the fact that I was there. The lobby was beautiful and nicely decorated for Christmas, but the room was from 1970. It smelled like mildew and was very very dated. There are much nicer...

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Helpful?
Thank JandTLow
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear JandTLow, I'm sorry to hear about the issues you've described. I will definitely pass along your comments to the appropriate department managers for review and correction. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. We would welcome the opportunity to serve you again so we may show you...

Chambersburg, Pennsylvania
Reviewed 18 November 2016

The hotel has a good location. The hotel is large full-service hotel. The lobby is well-done and looks to be recently updated and is large with a fireplace. The hotel staff was helpful especially housekeeping. BUT the rooms need some help. The bathroom had a granite counter top but was tiny and paint was chipped and the tile floor was...

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Helpful?
Thank Lynn F
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Lynn F, Thank you for your feedback regarding your recent visit at our hotel. I am pleased to see that you found our staff to be helpful and found us to be conveniently located. I have forwarded your comments regarding the condition issues you've mentioned to our members of management to be addressed appropriately. We value all comments and...

Virginia
Reviewed 16 November 2016

I was skeptical after reading some of the recent reviews. However, I was pleasantly surprised to find a nice, clean room and welcoming lobby. The carpet in the lobby and on the first floor was in good condition. The wallpaper along the hallways to the rooms and in my room did show some scuffs and signs of wear, but the...

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Helpful?
Thank SKQ
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear SKQ, We are so happy to hear that you enjoyed your stay with us and we would like to thank you for your kind review of our hotel. It's something our staff takes great pride in, so we value your feedback. Your comment regarding one of the beds in your room has been passed on to the appropriate department...

tennessee
Reviewed 5 November 2016 via mobile

Hotel in good area in middle of pigeon forge. Rooms are dated, no outlet or charging station near bed, across the room. Bathroom really outdated. Curtains sheer and no blackout curtain. Conference was good.

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Helpful?
Thank blkipeaz
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear blkipeaz, Thank you for your feedback regarding your visit at our hotel. We are pleased to hear that you found our location to be convenient to your needs and enjoyed your conference. It sounds as if the blackout curtains in your room may have been tucked a bit too far behind the decorative drapes that frame the window on...

Reviewed 5 November 2016 via mobile

We had a nice time during the 4 days we spent at this hotel, and the staff was nice and helpful-especially the housekeeping staff who did a stellar job and the restaurant hostess who knew- and was very willing to share- info about the local sights and events. The lobby area of this early-80s hotel is spacious and attractive. It...

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Helpful?
Thank ChartreuseBuzzard
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear ChartreuseBuzzard, Thank you for the opportunity to serve you. We are pleased that you found our staff overall to be friendly and informative, enjoyed your in room amenities and found our housekeeping staff to be stellar! I have forwarded your comments regarding the hallway and the decor to our members of management for review. We are always seeking ways...

Alexandria, Virginia
Reviewed 4 November 2016

Another reviewer Julie was exactly right... the beautiful lobby pictures lead you to believe this hotel is nicer than it is. The lobby is nice... it's everything else that is sorely lacking! The overall feeling is definitely one of a hotel that is in desperate need of refurbishing. It's old and it shows. The bathrooms were awful... the wood door...

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Helpful?
Thank Terry R
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Terry R. Thank you for your candid review. We apologize that your recent stay did not meet expectations. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. We appreciate your comments and will share these with our team and members of management so that we can continue to improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more   less 

Additional Information about Holiday Inn Pigeon Forge

Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863-3422
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: RM312 - RM713 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Pigeon Forge 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Pigeon Forge staff and other travellers.
4 questions
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Dade City, Florida
over a year ago
Roanoke, VA
Napoleon, Ohio
over a year ago

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Questions? Get answers from Holiday Inn Pigeon Forge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid even if its free!!! Go Someplace else”
 of 5 bubbles , 29 Dec 2016 | Read review
“Great location between Gatlinburg and Pigeon Forge. Not a quality stay.”
 of 5 bubbles hannaho372, 13 Dec 2016 | Read review
“First floor rooms were neat & clean”
 of 5 bubbles SKQ, 15 Nov 2016 | Read review
“All seemed good to me”
 of 5 bubbles steves89, 4 Nov 2016 | Read review
“Ask to see the room before you accept it and make sure it is in good shape.”
  • Bathroom door stripping
  • Curtains were tattered
 of 5 bubbles R2511MHjuliem, 24 Oct 2016 | Read review
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