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Vista Suites Pigeon Forge, Surestay Collection By Bw

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Traveller (242)
Room & Suite (86)
Dining (8)

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About

#18 of 24 motels in Pigeon Forge
Location
Cleanliness
Service
Value
Welcome to Vista Suites Pigeon Forge, SureStay Collection by Best Western! Nestled in the heart of Pigeon Forge, our hotel is more than just a place to stay, it's your gateway to comfort, luxury, and the breathtaking beauty of the Great Smoky Mountains. Whether you're seeking a family-friendly retreat, a romantic getaway, or a base for your outdoor adventures, we have it all! At Vista Suites, we redefine relaxation. Our spacious and well-appointed suites offer a haven of tranquility, featuring plush bedding, ergonomic furniture, and modern amenities to ensure a restful night's sleep. Kick back, and revel in the coziness of your private sanctuary after a day of exploration. Embark on your daily adventures fueled by a hearty, complimentary breakfast spread. Our breakfast buffet caters to all tastes. Step outside and immerse yourself in the natural beauty that surrounds Vista Suites. Located just moments away from the iconic Great Smoky Mountains National Park.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Business Centre with Internet Access
Gift shop
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Non-smoking hotel
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Housekeeping
Private balcony
Telephone
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mountain View
Mid-range
Languages Spoken
English, Hindi
523Reviews5Q+A100Room tips
Traveller rating
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Relic M wrote a review Dec 2023
1 contribution
I DON'T RECOMMEND  STAYING HERE! For starters I was charged extra for my children upon checking-in which made the one night stay over $100 The furniture and appliances in our room were out-of-date. The towels, linen, and sheets appeared old and discolored. The blankets looked like they once might have belonged to Methuselah. The indoor swimming pool was ice-cold. Breakfast, what there was of it, was worse than a prison breakfast. Cheap scrambled-eggs, microwave biscuits without gravy, no meat, instant orange juice, coffee with imitation sugar and creamer packets. The only thing that was halfway decent (that I tried) were the waffles that you make yourself. Breakfast wasn't even ready until 8:00AM. The only thing this hotel has going for it is the location, the view, and the lobby area. This was once a great hotel but is now foreign-owned and is lacking investment and modern amenities. Be sure to read the other reviews that people have left for this place. In my opinion, there are WAY better hotels at a comparable price! Once booked there is a NO cancelation policy.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: In my opinion it would be wise to consider staying somewhere else. There are plenty of nice...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 24 Dec 2023
Dear Guest, Thanks for your comments. I regret that we couldn't be completely satisfied because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement, and you will definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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First L wrote a review Nov 2023
1 contribution
Worst hotel I've ever stayed at (would rate zero if I could). Room was not clean, bed had large stains (blood?), hot water did not work, facility was falling apart and in disrepair. Only one elevator was in service. Employee could not be understood, and stopped our transaction to amswer his personal cell phone. Absolutely do not recommend.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Look elsewhere; seriously.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 22 Nov 2023
Dear Guest, I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chastain C wrote a review Nov 2023
1 contribution
Hotel on the outside appears to be under construction, which wouldn't be an issue if the management didn't run the hotel so poorly. Check in went smoothly no issue - but once we walked into the room - there wasn't anywhere to hang clothes. The water was only hot in the first night and never got hot again. The sheets had stains on them, which we didn't find until after the second night. (Picture attached) the night clerks didn't understand or speak English. So they couldn't help with anything. We needed towels and toilet paper, so we had to wait until the next morning to get it. The breakfast was gross, and lacking. Will never stay here again - actually left a day early, when I went to turn in my key, no one was at the desk. Waited for someone - no one showed up - so we left the keys and went to another hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Do not stay here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 13 Nov 2023
Dear Guest, I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dave D wrote a review Oct 2023
1 contribution
Worse than a Red Roof Inn. I was extremely disappointed with our stay. First, upon check in I observed that the total for the stay did not match with the confirmation email that I received. They had added an additional $10 onto the stay. The night manager could not explain to me what the additional charge was for. The total bill for 2 nights was $563 per my confirmation email. So they were already charging me an elevated price driven by the busy fall season. The also advertise breakfast is included. It is only available from 7:45-9:00AM. There were some disgusting eggs and waffles and 2 slices of white bread. No yogurt, fruit, oatmeal, or anything that you would expect from a Red Roof Inn or similar hotel. The rooms were decent, but smelled funny. Also, no hairdryer was included in the room. There are way better options available in PF, Stay Away.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 17 Oct 2023
Dear Guest, We apologize for the extremely disappointing experience during your stay. Your feedback is crucial to us, and we take these issues seriously. Rest assured, we will investigate and address each concern promptly to improve our services and facilities. We are committed to providing a comfortable and pleasant stay for our guests, and we hope to have the chance to make it up to you in the future. Thank you for bringing these matters to our attention. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveler247538 wrote a review Oct 2023
1 contribution
POOR CUSTOMER SERVICE..STAY AWAY!,, LET ME REPEAT AGAIN DO NOT STAY HERE !! We arrived at this place and were given a higher bill than what was quoted when made reservation. The gentleman told us to talk to the people in the morning. Guess what the same gentleman was working in the morning we told him we wanted this charge removed AGAIN! He said he will take care of it. Guess what he LIED! He did not take care of anything! Upon Checking out we told him again to remove the extra ten dollar charge . He called someone on the telephone and that person said you booked online so we can charge more. These people do not stand behind what they tell you is your bill and do not care and add on charges! THEY LIE ! SHAME ON THEM! They do not stand behind the contract online! They charge you extra for absolutely nothing! So we are contacting the better business bureau, the health department and our credit card company to dispute this charge and the service at this hotel. Also, they advertise a full breakfast! They LIE!!, I get up early so I can get breakfast and go down there and they have TWO pieces of white bread, no butter, no peanut butter, no oatmeal, no fruit, no yogurt, no muffins, no meats, ! , The lady said they have eggs. There is dry cereal all over the counter, counters dirty, and yes they have half a pan of eggs. Do you know why!!!! Because they are inedible!! Can I say lousy, terrible, imagine powdered eggs like we all have had but watered down with lots of salt that you cannot even eat them! It was the most awful breakfast I have ever seen. I wish I read these reviews before we stayed here! This place lacks integrity, they are not truthful in what they say or advertise. The location is nice, room was okay but like others have said there are much better places to stay in pigeon forge! Stay away!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 9 Oct 2023
Dear Guest, Thank you for the stay and sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. Your observations are very much important for us. We will check each point of your mention and take appropriate steps to improve the problems areas detected in your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity. You can be assured of our very best attention. Thank you once again. Sincerely Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nate R wrote a review Oct 2023
1 contribution
Called to verify that our reservation was confirmed even tho we received email that it was. The owner answered the phone and was extremely rude. Saying my business card was Declined and to call booking.com. He made no sense and could barely understand him as he kept hanging up on me. Do not book a room with this hotel. They will cancel on you last minute for no reason. 2 in the morning on a Saturday trying to book another room now. Worst hotel in Pigeon Forge Tn.
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Date of stay: October 2023
Service
Trip type: Travelled on business
Room Tip: Book anywhere else except this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 9 Oct 2023
Dear Guest, Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team. We hope you will give us another chance in the future! Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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c j wrote a review Aug 2023
138 contributions69 helpful votes
I would give this place zero star if possible. We booked this place in 2022, I did not write a review then. But, it was a total mess from the beginning. We stayed one night and left and went to another hotel. I ended up calling Choice Hotels to get a refund for my remaining days. I told Choice hotels that it was a shame that they had this in their hotel line up. I know now that it is not with Choice hotels. The place is dirty, very rundown, and I would suggest that anyone just stay away. To many better places in TN to stay
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 31 Aug 2023
Dear Guest, We apologize for the unfortunate experience you had during your stay. Your feedback is concerning, and we're sorry for not meeting your expectations. We're disappointed to hear that your stay did not meet the standards we aim to uphold. We take your comments seriously and will use them to improve our services and facilities. We understand your frustration, and we hope you give us a chance to provide you with a better experience in the future. Thank you for sharing your concerns. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James A wrote a review Aug 2023
3 contributions1 helpful vote
Stayed here for Jeep invasion, big mistake when we arrived the tried to charge more than the reservation rate but we got that fixed. The room was 85 degrees when we got into it, the pool (see photo) was green and had a chair in it the room AC unit had insulation sticking out of it. The toilet had a wood shim sticking out from under it, the tub would drain slow and fill with water during your shower. The beds were coil spring and uncomfortable and seemed very old. The pillows were super thin and when we gave them used towels we had to go to the front desk to get new ones. Trash in and around the sides of the parking lot. The breakfast was no fruit cereal was fruit loops and no milk, no creamer for the coffee. Over all was one of the worst stays in pigeon forge.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 28 Aug 2023
Dear Guest, I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nathan R wrote a review Jul 2023
2 contributions
Locked out of hotel room from 11:00pm until 3:30am after forced to call the police to wake up the manager who seemed to be in a drug induced coma. Locked out because the key cards would no longer work. Refused a refund only wanted to fight and threaten. Absolutely 100% avoid this place. The fact they have a 3.5 rating should make TripAdvisor sick to their stomachs.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 1 Aug 2023
Dear Guest, We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sonja H wrote a review Jun 2023
Downers Grove, Illinois13 contributions2 helpful votes
+1
This place is awful. The manager (owner?) was so rude. We paid way too much for a crappy room because it was a holiday weekend. The bathtub was disgusting; three out of my four pillows had stains on them; there was a large, unfinished plaster patch on one wall. He told us it was an upgrade because there was a full size refrigerator in the room. It was IN THE MIDDLE of the room! We couldn’t get wi-fi at night. I tried contacting corporate and have yet to get a response. Do not stay here, you will regret it.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Avoid this hotel. It is also inconvenient because it is at the top of a hill so walking anywhere...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Owner at Vista Suites Pigeon Forge, Surestay Collection By Bw
Responded 9 Jun 2023
Dear Guest, We are sorry to hear about your negative experience at our hotel. We apologize for the issues that you faced during your stay and that the management did not meet your expectations. We are disappointed that you found your room unsatisfactory, with cleanliness and maintenance issues, and amenities that did not meet your needs. We understand your frustration with the lack of response from our corporate team, and we will follow up immediately to address your concerns. We are sorry that you did not feel valued as our guest, and we assure you that this is not acceptable as we pride ourselves on providing excellent service. We have shared your feedback with the management team to ensure this does not happen again in the future. Thank you for bringing this to our attention, and we apologize again for the inconvenience caused during your stay. We hope that you might consider staying with us again in the future, where we can show you a better level of hospitality. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 373 - RM 736 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel pigeon forge, comfort suites pigeon forge, pigeon forge comfort suites
FORMERLY KNOWN AS
Comfort Suites Mountain Mile Area
LOCATION
United StatesTennesseeSevier CountyPigeon Forge
NUMBER OF ROOMS
78
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VISTA SUITES PIGEON FORGE, SURESTAY COLLECTION BY BW: UPDATED 2023 Motel Reviews, Price Comparison and 278 Photos (TN) - Tripadvisor

Frequently Asked Questions about Vista Suites Pigeon Forge, Surestay Collection By Bw
Which popular attractions are close to Vista Suites Pigeon Forge, Surestay Collection By Bw?
Nearby attractions include Lost Mine Mountain Coaster & Mini-Golf (0.5 km), The Magic of Terry Evanswood (0.3 km), and Soul Of Motown (0.3 km).
What are some of the property amenities at Vista Suites Pigeon Forge, Surestay Collection By Bw?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Vista Suites Pigeon Forge, Surestay Collection By Bw?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Vista Suites Pigeon Forge, Surestay Collection By Bw?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Vista Suites Pigeon Forge, Surestay Collection By Bw?
Yes, free parking is available to guests.
What are some restaurants close to Vista Suites Pigeon Forge, Surestay Collection By Bw?
Conveniently located restaurants include Blue Moose Burgers & Wings, Sunliner Diner, and Bullfish Grill.
Are there opportunities to exercise at Vista Suites Pigeon Forge, Surestay Collection By Bw?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Vista Suites Pigeon Forge, Surestay Collection By Bw?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Vista Suites Pigeon Forge, Surestay Collection By Bw?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Vista Suites Pigeon Forge, Surestay Collection By Bw?
Many travellers enjoy visiting Old Forge Distillery (3.3 km) and The McMahan Indian Mound (5.8 km).
Does Vista Suites Pigeon Forge, Surestay Collection By Bw have any great views?
Yes, guests often enjoy the mountain view available here.