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Hampton Inn Sevierville

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Traveller (40)
Room & Suite (40)
Pool & Beach (7)
Overview
Hotel website
681 Winfield Dunn Pkwy, Sevierville, TN 37876-5521 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Hampton Inn Sevierville
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (690)
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690 results
Traveller rating
417
165
62
30
16
Traveller type
Time of year
LanguageEnglish
417
165
62
30
16
Show reviews that mention
All reviews pigeon forge indoor pool breakfast area complimentary breakfast the hotel staff clean rooms bed was comfortable great place to stay desk clerk convention center very nice hotel easy access location is great up to date would definitely stay here again enjoyed our stay inns
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1 - 5 of 690 reviews
Reviewed 1 week ago

They had omelets one morning on their continental breakfast and scrambled eggs the next. Food was delicious. Decorated inside and out for autumn. Room was clean with wonderful amenities. Staff was friendly. Safe parking. Very happy with our stay.More

Review collected in partnership with Hampton
Thank christianfam
Response from shirl e, Guest Relations Manager at Hampton Inn SeviervilleResponded 6 days ago

I want to thank you for staying with us here in Sevierville and leaving us a wonderful review here on TripAdvisor! I'm glad to hear you enjoyed your stay and our team delivers excellent customer service. We look forward to having you come back and...More

Hotel's Favourite
Reviewed 28 June 2018

Hampton Inn is conveniently located for a weekend in Sevierville, but maybe not for Pigeon Forge--that is important to note. The two towns are separate. However, for the weekend we were spending in Sevierville, the hotel was close to everything. Staff was friendly and welcoming....More

Thank Lisa B
Response from GM-HIS, Guest Relations Manager at Hampton Inn SeviervilleResponded 5 July 2018

Thank you for reviewing our Hampton Inn Sevierville on Trip Advisor. We strive to make every guests experience a memorable. I am delighted that you enjoyed your time here with us. We hope to welcome you back the next time your travels bring you through...More

Reviewed 1 week ago

Great hotel with friendly staff. Positioned outside the busy part, but close to most all places you would like to visit. I would stay here again!!!!!!!!!!!!!! Visited Walter State for a conference and it was very convenient.

Review collected in partnership with Hampton
Thank 484tammiep
Response from shirl e, Guest Relations Manager at Hampton Inn SeviervilleResponded 1 week ago

I am so glad that everything went well for your stay with us and our staff showed true "Hamptonality". We should use this as an advertisement! I hope to see you again on your travels through our beautiful area.

Reviewed 3 weeks ago

We stayed one night in mid-September. We arrived late and the room was ready and comfortable. Nice breakfast selection and friendly staff. We would stay here again. Looks to be close to shopping areas although we were visiting our daughter at Knoxville.

Thank TomL0819
Response from shirl e, Guest Relations Manager at Hampton Inn SeviervilleResponded 3 weeks ago

I wanted to personally thank you for staying with us and i'm glad our team delivered the customer service that is expected of the Hampton brand! We look forward to having you stay with us for your future travels to Sevierville!

Reviewed 3 weeks ago

The hotel staff was very polite, extremely helpful, knowledgeable about directions, and very pleasant. This was my first time to the area and the staff helped provide a memorable experience for me....

Review collected in partnership with Hampton
Thank Stephanie E
Response from shirl e, Guest Relations Manager at Hampton Inn SeviervilleResponded 3 weeks ago

Hello and Thank you so much for staying with us and for your comments. We are delighted that you enjoyed your stay and look forward to your return. All My Best, Shirl

View more reviews
About
Description
Our Hampton Inn by Hilton is a newly renovated property both interior and exterior. We offer a full hot complimentary breakfast buffet each morning, as well as, our On the GO breakfast bags for those guests More who don't have time relax in our beautiful dinning room. We are located just .8 of a mile from the Sevierville Events and Convention Center. There is shopping along with a variety of restaurant choices all within walking distance of our property. We are only minutes for Dollywood and other area attractions. Our friendly and caring Guest Service Agents are just waiting to tell you all about the area and of course our Great Smokey Mountain National Park. Come stay with us and find out why we were 2015 Excellence in Service winner awarded by Trip Advisor and why we are the Best in Southern Hospitality. We look forward to meeting you. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Air Conditioning
Business Centre with Internet Access
Heated pool
Indoor pool
Meeting Rooms
Microwave
Non-Smoking Hotel
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Family
Room types
Non-Smoking Rooms, Family Rooms, Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Family
Room types
Non-Smoking Rooms, Family Rooms, Suites
Number of rooms
68
Price range
US$111 - US$242 (Based on Average Rates for a Standard Room)
Also Known As
Hampton Inn Sevierville Hotel Sevierville
,
Sevierville Hampton Inn
Location
United States > Tennessee > Sevier County > Sevierville
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Family
Room types
Non-Smoking Rooms, Family Rooms, Suites
Number of rooms
68
Price range
US$111 - US$242 (Based on Average Rates for a Standard Room)
Also Known As
Hampton Inn Sevierville Hotel Sevierville
,
Sevierville Hampton Inn
Location
United States > Tennessee > Sevier County > Sevierville
Photos
Traveller (40)
Room & Suite (40)
Pool & Beach (7)
Dining (6)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Wayne H
No question--just a comment---we feel as you do Jaredsiu--this place is BAD!!!! When we wrote a review--the manager lied about our stay--she came back on our review and LIED!!! She said we caused a scene when checking out--NO we did not (we ate breakfast that day and went back up stairs got our luggage put it in the car, went to the front desk, the young lady who checked us out--the very minute we mentioned all the problems during our stay--she began her defense by saying we would be on a black list if we used the 100% guarantee and said she could give us one nights compensation which we agreed to and left--no scene occurred) ---she said we tore the sheets with a back board we used between the mattress & springs--NO we did not (we are always very careful when putting the board under the mattress & removing it)--she said we came to the desk and complained about several issues during our stay--NO we did not!!! All you have to do is push them on the 100% guarantee at this hotel--they get on the defense and tell lies!!!!! We tried to call the manager--she hung up on us and said she was busy because at check in time she was alone--that is poor management--you always have back up at a busy time!!! They have many people fooled at this place---even the hotel chain folks and trip advisor. We will not stop pushing the way we were treated nor lied about. We have asked for an apology but she is too low of a person to admit she lied!!! If we had not stayed at this hotel before and treated wonderfully and had a clean room it would be different---but the last 2 times this manager was there--so the hotel went down hill and this manager is the reason!!!!
1 April 2015|
Answer
Response from GM-HIS | Property representative |
Dear Wayne H, I am truly sorry to hear you had a bad experience at this hotel a year ago. I have recently taken over as the new GM and would like to extend an olive branch to regain your good faith in us. The Hampton Inn... More
2
Votes
gibbstown
13 February 2015|
AnswerShow all 5 answers
Response from GM-HIS | Property representative |
Dear Gibbstown, As previously answered, we do not have an outdoor pool, but we have a nice, newly renovated indoor heated pool that is protected from the noise, dust and public view associated with outdoor pools, which is a... More
0
Votes
Wayne H
Tim--this is not a question--this is a fact about our stay there---We will never stay at this Hampton again. We had a very bad experience too. When I wrote a review the manager came back on the review and told a bunch of lies. None of the things she said on the review titled Gone Down Hill are true. I called her and tried to talk with her over the phone and she would not talk with me and even hung up on me. Our room was dirty (carpet had crumbs from former guest, bathroom tub had not been cleaned--mold was on tile grout) also when we took the duvet off the bed there was a full size top sheet instead of a king sheet on the bed the 1st night. She says we complained to her at the desk several times---this did not happen---also she says we yelled at the desk clerk when we left---this did not happen. We do not know if they had us mixed up with other guests or not---but what she put on her comment did not happen. She said that a back board we use for my wife's back under the mattress tore a hole in their sheet---NO!! we carefully put this board under the mattress--it never touches the sheets--and when we remove the board we are just as careful---the house keeping staff might have torn the sheet---but we did not. She also said we put our Do Not Disturb sign up for a whole day---NO that did not happen---we were and always are very careful to remove the sign so we can get clean sheets and towels. We left notes--and these were NICE notes to housekeeping asking for clean sheets and towels---we got them to change the sheets every day and we had fresh towels every day. I am sorry they had to WORK by changing the sheets---they certainly do NOT clean the rooms like the rooms use to be cleaned. We have stayed at this hotel many times---but the last couple or so times we noticed it was not up to par. I do not know when the present manager started at this hotel---but I bet I can give a close guess and get it right!!!! Done with rant!!!
30 December 2014|
Answer
Response from TwigCaldwell | Reviewed this property |
I too got no where with the manager. I feel that we will no longer stay at this establishment. When the manager is on the defense from the start there is something wrong with the system or the manager.
1
Vote
Room Tips
"3 floors in hotel with 1 elevator"
TomL0819
3 weeks ago
Read review
"Choose even numbered room on back side of hotel (away from main street)"
317russa
4 weeks ago
Read review
"On the back side away from street traffic."
382timl
31 Jul 2018
Read review
"Ask for a room on the back of the hotel for quieter location."
lisabH2186YR
28 Jun 2018
Read review
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