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Wilderness at the Smokies Resort

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Wilderness at the Smokies Resort
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2,374 Reviews from our TripAdvisor Community

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Showing 2,373: English reviews
Reviewed yesterday NEWvia mobile

My family had to leave early because of the beds. They were so hard. We ended up being in to much pain to actually enjoy the water park. We called to complain about them. They did not seem to care. So we just cut our vacation short.

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Thank PracticalMagic
Mauldin, South Carolina
Reviewed 3 days ago NEWvia mobile

We booked this hotel/resort last year and was really disappointed. In an effort to save travel time to the convention center we gave it another shot. This time we booked a double queen. The space was still small but at least we had two beds. There was a kitchenette which was nice. The sheets were not clean though which I...

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Thank Richgirl45
Cabin Creek, West Virginia
Reviewed 4 days ago NEWvia mobile

The resort is beautiful. The water is not heated and the indoor water park is around 75 degrees. Don't forget to bring towels because you can not take pool towels out of water park. The room was nice the beds were comfortable I slept on the Murphy bed. The interior door between both rooms does not stay open so you...

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1Thank megnrodge
Nashville, Tennessee
Reviewed 6 days ago NEW

This is a resort with everything for the family, the indoor water park is great, can't wait for the summer to try the outdoor water park!! We arrived before check in time yet they let us go ahead check in, go to the water park to change and play until the room was ready, the kids had a great time!!

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Thank skf124
Reviewed 1 week ago via mobile

The wilderness is a really beautiful resort.Just couple suggestions,I get that this is a waterpark also but it also a hotel golf resort next to a convention center.It just would really be nice if you all would make a rule where people leaving the water park and into public areas,like the hallways, elevators,buses,and restaurants,wear proper coverups and shirts over their...

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1Thank Lori T
Vale, North Carolina
Reviewed 2 weeks ago

My family loves this place. We come every year and always have a great time. If possible, try to stay on the Wyndham side of the lodge. The extra room and full kitchen make for a great long stay where you can eat meal in the room and not have to always go out to eat.

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1Thank Shawnwwjd
Reviewed 3 weeks ago via mobile

This was my family second time being here we have two rooms unfortunately they were not side-by-side the rooms are roomy and lots of amenities. The waterpark is fun great time for everyone. The lines were not very long to get into the Tunnels. Water was a little bit cold to begin with

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Thank 214dolphins
Reviewed 4 weeks ago via mobile

This is a great family fun place. Great for all ages. Rooms are really nice and plenty of room styles. Great view from Stone Hill Lodge. The Water Dome is amazing even in January. So much fun from Water slides to the Wave Pool and even fun things for the little ones. All food and Restaurant are really good and...

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Thank Valerie C
Knoxville, Tennessee
Reviewed 4 weeks ago

Check your resv. and make sure you don't get stuck with an uncomfortable murphy bed and pull out instead of 2 queens. Rude manager said we got 2 queens and didn't apologize and did not care. Horrible breakfast buffet was way over priced, treats too: 2 slushies and 2 dippin dots cost $29.00. Dusty room wasn't clean. Maid service was...

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6Thank daniellehughes2017
Atlanta, Georgia
Reviewed 4 weeks ago

Having been to Great Wolf Lodge, we were expecting a similar quality family fun experience at Wilderness at the Smokies, which fell short of expectations in almost every category. Specifically: 1) Indoor water park is smaller and has fewer attractions than GWL in Charlotte. It fills to uncomfortable levels on a holiday weekend (we traveled MLK weekend). 2) While room...

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7Thank ASD1773

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: RM1,506 - RM1,506 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in main building and in a room near the water park (lowest level possible).”
 of 5 bubbles ChadL879, 9 Jan 2017 | Read review
“I wouldn't get a room on the first floor near the water park. That floor sees a LOT of traffic.”
 of 5 bubbles charmedtravlr, 5 Jan 2017 | Read review
“We stayed on the 3rd and had lots of noise from the family above us. I would try to get 4th floor if we stayed again.”
 of 5 bubbles abentley25, 2 Jan 2017 | Read review
“Rooms AWAY from the water park are quieter”
 of 5 bubbles J-Birds, 31 Dec 2016 | Read review
“Ask for a room on the wing nearest the indoor waterpark if easy access to your room is important to you!”
 of 5 bubbles SouthernandAcclaimed, 30 Nov 2016 | Read review
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