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Resort at Governor's Crossing

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Traveller (437)
Room & Suite (184)
Pool & Beach (90)
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Overview
  • Excellent60%
  • Very good22%
  • Average8%
  • Poor5%
  • Terrible5%
Travellers talk about
“full kitchen”(140 reviews)
“lazy river”(115 reviews)
“bedroom condo”(76 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,366)
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All reviewsfull kitchenlazy riverbedroom condopool attendantwater slideswasher and dryerpool areapigeon forgeindoor waterparkgreat for kidsall agestanger outletssleeper sofaliving areahot tubfamily vacationspring break
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361 - 365 of 1,362 reviews
Reviewed 19 October 2016

We were on vacation and stayed here 3 nights. I thought I booked hotel but these are condos. Our condo was small but clean, beautiful view. comfortable bed and had microwave, refrigerator and safe box. Nice indoor and outdoor swimming pools. Breakfast not included but...More

1  Thank dineshparikh5
Response from THeResort, General Manager at Resort at Governor's CrossingResponded 20 October 2016

Thank you for the positive review 4 star review! Fully equipped condos are large enough for big families to make great Smoky Mountain memories at great prices! Glad you found everything clean and comfortable. The pools are great! We are glad you continue to stay...More

Reviewed 16 October 2016 via mobile

Very disappointed in check in process. Arrived at 3:45 for the published 4:00 check in. Was told our room was being cleaned and they would call in 15 to 20 minutes when ready. 4:30 we were told still cleaning it. I asked if we could...More

1  Thank Sherri P
Response from THeResort, General Manager at Resort at Governor's CrossingResponded 16 October 2016

We apologize for any issue you had during check in. We hope the rest of your stay was enjoyable. Heather, General Manager

Reviewed 15 October 2016

We have a big family. I was looking for an overnight stay for our family. If we stay at a "regular" hotel, we would have to have 2 hotel rooms. I was able to find a better rate at a condo at the Resort of...More

1  Thank Amber N
Response from THeResort, General Manager at Resort at Governor's CrossingResponded 15 October 2016

Thank you for the positive review 5 star review! Your kind words go along way to reassure staff what a great job they do. Fully equipped condos are large enough for big families to make great Smoky Mountain memories at great prices! We are glad...More

Reviewed 14 October 2016

Clean Resort, Great for kids - of all ages, close to restaurants and activities. Pools are clean and neat. We had a one bedroom condo and it was clean and had newer appliances. At the front desk, Greg and Caleb were very welcoming and helpful,...More

Thank irishdee50
Response from THeResort, General Manager at Resort at Governor's CrossingResponded 14 October 2016

Thank you for positive review! Your kind words go along way to reassure staff, especially Caleb and Greg, what a great job they do. Glad you found the condo clean and the amenities are great for all ages! We are glad you continue to stay...More

Reviewed 14 October 2016

The only real issue we had was that we stayed from Sunday- Friday and had to have our keys rekeyed twice. Other than that, we had no problems. Very close to parkway and several places to eat and close to attractions as well. Pillows were...More

1  Thank Dianna C
Response from THeResort, Manager at Resort at Governor's CrossingResponded 14 October 2016

Thank you for positive review! We are always looking at ways to reduce the chlorine smell. We are glad you continue to stay with us and as always we look forward to seeing you again soon. Heather, General Manager

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$141 - US$325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$141 - US$325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (437)
Room & Suite (184)
Pool & Beach (90)
Dining (1)
Amenities (43)
Outdoor Waterpark (23)
Family and Play Areas (18)
Indoor Pool (12)
Questions & Answers
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Andrea C
2 May 2018|
AnswerShow all 3 answers
Response from NancyPat280 | Reviewed this property |
We didn't encounter a problem. There is construction on both sides of the resort. As you enter the entrance, they are digging to connect fiber Optic cabling and other underground necessary connections to the other side of... More
2
Votes
SGibbs58
5 March 2018|
Answer
Response from Diana P | Reviewed this property |
My husband and I stayed in a special-needs room on the first floor. But what they consider the first floor is not the ground floor. You have to take stairs or an elevator to reach it. There is another building possibly that... More
1
Vote
mel19782017
14 January 2018|
AnswerShow all 2 answers
Response from Tamara J |
Yes they do at the pool area but they are small.
2
Votes
Room Tips
"Apartments are roomy."
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"queen beds are small like a full size"
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"Don't stay here"
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"The room was equiped to cook and serve full meals comfortably. Only complaint would be there is no large ice..."
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